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Onecom Reviews

3.9 Rating 383 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 383 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
They actually sort out any issues..and ring you back....unlike Vodafone.
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Posted 4 years ago
As I am quite a novice with digital gadgets I found that talking to Kealey was extremely useful.
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Posted 4 years ago
Very helpful young lady who called back every time on time and got the outcome I was looking for
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Posted 4 years ago
Very informative,patient and professional I wouldn’t hesitate to call colin again a credit to your company
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Posted 4 years ago
Do not deal with this company. To say they use sharp practice is an understatement. I have fallen foul several times with silver tongued sales people. They will always push you to a business contract to avoid the cooling off period and deliberately try and throw in 36 month contract without you realising. When my contract ends I will never ever ever go near this company again. Avoid
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Posted 4 years ago
During a very difficult time the advisor was very helpful and friendly
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Posted 4 years ago
Spent an hour on the phone yesterday to these people (they called me) I was busy in my shop and agreed to a contract with them which sounded ok (new phone), but assumed would be 14 day cooling off period. Only today I realise there’s no cooling off period because it’s a business tariff. So I’m stuck with a much more expensive tariff that I don’t need. Beware - complete conmen.
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Posted 4 years ago
They didn’t actually make me happy but their service was good and they were very courteous. They did manage to reduce my package costs so that was cool.
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Posted 4 years ago
Kealy was really professional and helpful. She promised to ring back and she did exactly that. Fantastic customer care
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Posted 4 years ago
I had a number of unresolved issues, relating to broadband upgrade, undelivered mobile phone, unreceived invoices and system issues - none were time critical but promises that "fixes were in place" had raised expectations, but were wearing a bit thin. Kealey firstly listened patiently while I listed the issues, recognised what needed to be done, took ownership of the process and within two days delivered either the solution or clear confirmation (in the case of the broadband upgrade) that it was scheduled to happen. In this case expectations were raised and very much delivered. Result - HAPPY CUSTOMER.
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Posted 4 years ago
Keeley was very helpful today
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Posted 4 years ago
Molly was very friendly and understandable
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Posted 4 years ago
Molly was very helpful when my mobile would not connect to the internet. Friendly and have good advice. Thank you
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Posted 4 years ago
Kealey at OneCom dealt with my problem in a professional and friendly manner, she had the answers and the solutions. She was able to solve the problem within the hour. Many thanks for very good customer experience and service.
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Posted 4 years ago
Molly was charming and resolved my issue very efficiently. Well done Molly 👍🏻
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Posted 4 years ago
Molly has been very helpful as I had to work through a few issues (insurance claim, new SIM etc.). She was proactive and outcome focused.
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Posted 4 years ago
Offered a good deal but then had difficulty getting connected, Molly was excellent in communicating and getting things sorted. Went the extra mile to keep me informed and followed up
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Posted 4 years ago
Kiren did find a problem with my phone I had phoned a few times before and had been told the fault had been rectified He promptly sent me a new Sim Card which arrived yesterday I had never been told that Sim Cards have a limited life Unfortunately other problems have since occurred but that is nothing to do with him
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Posted 4 years ago
Took International Block off my phone, but could not explain why it been put back on ( having also been removed in March).
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Posted 4 years ago
Said they have no idea why my phone never arrived but on way now
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Posted 4 years ago
Onecom is rated 3.9 based on 383 reviews