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Onecom Reviews

3.9 Rating 384 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 384 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Good fast response on my enquiry
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Posted 4 years ago
Brilliant. Sorted everything I ended to do very quickly
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Posted 4 years ago
Very helpful and polite
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Posted 4 years ago
Super helpful and very friendly
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Posted 4 years ago
Very efficient
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Posted 4 years ago
Full and clear explanation of what was going on
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Posted 4 years ago
Very informative and efficient
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Posted 4 years ago
Colin was able to confirm monthly direct debit speedily and quote payment for next 23 months so efficiently Many thanks Kind regards Mrs Rita Angus.
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Posted 4 years ago
Very prompt helpful and polite help from Molly.
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Posted 4 years ago
My call was answered promptly. Kealey resolved my query regarding the amounts of my August and September bills quickly and efficiently and was polite and cheerful throughout. She volunteered to email me detailed bills and these duly arrived within minutes of our call ending. Thank you Kealey.
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Posted 4 years ago
Good helpful service
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Posted 4 years ago
OneCom always delivers excellent service, Colin was no exception to this statement, he answered my questions clearly, signposted well when he had to put me on hold. A credit to OneCom
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Posted 4 years ago
Very helpful and friendly
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Posted 4 years ago
Colin was extremely helpful and solved my query very quickly. Thank you!
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Posted 4 years ago
All Technical Advisors at OneCom have been fantastic with understanding the issue immediately and giving clear guidance. Kealey was especially helpful by emailing instructions for my reference, and I was so pleased to solve my problem. Tech support could not be better.
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Posted 4 years ago
Kealey was friendly & professional and sorted my query out and followed up with the promised text as she said she would!
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Posted 4 years ago
Kealey was very helpful and professional when helping me with my phone. She rang back when she said she would (a novelty these days) and persisted with me, a technophobe, until my issue was solved. Thank you Kealey.
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Posted 4 years ago
Colin was very helpful with my query and phoned me back and my query was resolved very quickly
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Posted 4 years ago
Kealey was very helpful and professional and solved my problem.
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Posted 4 years ago
Kealey understood my problem and solved the issue in a professional and efficient manner. First class contact.
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Posted 4 years ago
Onecom is rated 3.9 based on 384 reviews