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Onecom Reviews

3.9 Rating 383 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 383 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Karl was extremely efficient in responding to our query and has made the transition for our user very fluid and painless.
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Posted 5 years ago
The support team that supports us for every question / request / problem is phenomenal. Fast, reliable, expert to name a few. First class customer service at all times.
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Posted 5 years ago
Speedy friendly customer service asked for a new user to be set up was done in minutes!
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Posted 5 years ago
Claire is very fast to response whether via email or phone.
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Posted 5 years ago
Claire is very helpful and quick to respond via both email and phone.
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Posted 5 years ago
Hannah is great and provides first class customer service at all times.
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Posted 5 years ago
One Com are very helpful regarding mobile phones, SIM cards and phone numbers. Great support
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Posted 5 years ago
Eloise and the rest of the team are always very helpful and quick to respond to any issues. They are friendly and knowledgeable and great at following up with you to ensure all is resolved. Would recommend their service.
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Posted 5 years ago
Grace always responds quickly to all our queries here at Deluxe, she always goes the extra mile for ensuring Onecom provide a first class service to us.
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Posted 5 years ago
Very helpful and always go that extra mile. I can't praise Eloise enough as she always explains everything in detail and always gets things done straight away. Thank you
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Posted 5 years ago
Always helpful and quick to respond to queries!
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Posted 5 years ago
Louise is always extremely helpful, responds quickly to enquiries and goes the extra mile to resolve any queries or issues.
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Posted 5 years ago
New to Onecom and despite a couple of teething issues with porting etc Will in customer support has been superb and a real ambassador for Onecom with quick and helpful replies, thanks so far!
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Posted 5 years ago
Probably one of the best suppliers I have ever dealt with, its a real pleasure. Grace from customer service is a must go to person. The order was worth £11.00 yes £11.00 not £1m, she emailed to ay it had been dispatched followed up with a call. What a star
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Posted 5 years ago
Consistent, brilliant customer service, and I point the finger at Ellie Cass and Sophie Downer. They provide the best service from any of our suppliers at Axis Group from my experience. Keep it up!
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Posted 5 years ago
Excellent and quick support. Thanks for the good coorperation.
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Posted 5 years ago
Alex and team are always very helpful and very quick to action and respond to our requests. A great team to deal with.
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Posted 5 years ago
Alex is always quick to respond to any tickets logged and very helpful throughout the span of the request. Credit to the organisation, Keep it up!
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Posted 5 years ago
James is really helpful and knowledgeable and always gets the results I need in a efficient manner.
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Posted 5 years ago
Grace is excellent, always quick and efficient to resolve any issue.
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Posted 5 years ago
Onecom is rated 3.9 based on 383 reviews