Onecom Reviews

Name: Onecom
Rating: 3.92

3.9 Rating 384 Reviews

74 %

of reviewers recommend Onecom

Company Reviews

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Metrics

3.9

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

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“Beware of their Contract terms and conditions. They told me verbally before I took out the Contract that I could review the Contract annually to which I assumed they meant I could opt out and seek another supplier if I was unhappy with them. After a year my internet was so bad I changed to another supplier with speeds of 10 times faster and at a cheaper price. The termination costs were astronomic as they claimed I was in a 5 year Contract which they never explained at the start. In the end they agreed to sever the internet part of the Contract provided I keep the landline. 14 months later I am aiming to move to a BT landline as they are considerably more competitive but again they want to charge thousands as a termination fee. They claim I still have over 3 years remaining which they attempt to tie you into. Extremely anti competitive and not what I understood. They now claim that I misunderstood the annual review as they claim it does not allow me to move. The termination fees are certainly not justified and never were they explained to me at the start. Keep well away as they attempt to tie you in to a very very long contract and their prices are far too high.”

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Posted 3 years ago

“BEWARE! They are absolutely Crooked, Deceiving and intently defrauding ordinary people by luring them into BUSINESS contracts for 36 months. they do this circumvent the 14 day cooling off period. Business contracts do not qualify for the cooling off period, surprisingly. That loo hole should be closed! Onecom will destroy Vodafones reputation. The only reason I fell for them was because they used Vodafones name which gave a false sense of security. Disgusting! If anyone from Onecom calls you - simply hang up! Dont listen to the "Free This, Free That! Nonsense! happy to launch a class action against them if there are enough of us.”

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Posted 3 years ago

“Avoid Onecom like the plague they are a bunch of crooks ,they miss sell you contracts and tie you into long contracts, and then charge stupid amounts to get of them. how they have a rating of 4.5 is beyond me only thing i can think they must do is get there employers to give them a rating AVOID THIS BAD COMPANY”

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Posted 3 years ago

“Colin customer service.Very helpful explaining my bill. Clearly spoken and pleasant personality”

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Posted 3 years ago

“Colin was very helpful as Al ways .when I have had a query on my account”

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Posted 3 years ago

“Colin was very helpful, clearly spoken, patient, top marks”

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Posted 3 years ago

“Onecome... Be aware!!! We still without internet from 16 December now 5 January Very bad company. Bad communication, rude and lie to us every day!!! We havent had internet for more than 2 weeks now none during Christmas or the New year!!!!!!! My children cant access education for their GCSE and A-level exams as well as my work. Have been trying to cancel the contract but they want to charge us for cancellation fees althought theyve broken their contract!!!! Be aware stay away!!!!!”

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Posted 3 years ago

“Be aware about ONECOM If you will have any problems with the internet they will try break it and not repair. They will lie to you and not help you! We have stayed without internet throughout Christmas and New year!!! With more lies everyday. Manager is not interested in calling me back after 2 weeks now. Our internet involves my Job, the TV, doors bell, cameras, my childrens eduxcation and much more! Be aware it’s a very bad company and if you will have any problems they will not help you!”

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Posted 3 years ago

“Your customer service team Berni and Molly were patient and professional. Easy to understand with very clear instructions to complete and correct my problem. It was a great pleasure speaking with them.”

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Posted 3 years ago

“Very bad provider Very bad provider. We stay without internet from 16 December!!!!! Is one of the worst company…..Terrible internet provider….. Incompetent, useless, unprofessional… Should be ashamed! Absolutely useless company.... I could go on forever. Unable to even connect you to the internet and with new excuses why they are not fulfilling their side of the contract every day …..An absolute joke of a company. Just continuous lies, after lies and the lack of customer care shows they either are incompetent or don’t care Avoid at all cost and make sure not to use this it is not good they will keep lying and ignoring you and will keep you waiting every day!! Don't deserve even 1 star! We have a Christmas without internet and tv! Now 28 December and my internet still don’t work!”

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Posted 3 years ago

“Very bad provider Very bad provider. We stay without internet from 16 December!!!!! Now 28!! Is one of the worst company…..Terrible internet provider….. Incompetent, useless, unprofessional… Should be ashamed! Absolutely useless company.... I could go on forever. Unable to even connect you to the internet and with new excuses why they are not fulfilling their side of the contract every day …..An absolute joke of a company. Just continuous lies, after lies and the lack of customer care shows they either are incompetent or don’t care Avoid at all cost and make sure not to use this it is not good they will keep lying and ignoring you and will keep you waiting every day!! Don't deserve even 1 star! We have a Christmas without internet and tv!”

Helpful Report

Posted 3 years ago

“WARNING WARNING: Get everything in writing before you agree to anything or this company will hoodwink you without a second thought. DO NOT AGREE TO ANYTHING ON THE PHONE. This company is merciless with regard to your personal circumstances and they will use the no cooling off period business to business clause. Shocking business practices, even more so in a time of global pandemic.”

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Posted 3 years ago

“My problems with Onecom started when I discovered that the courier company they use to deliver SIM cards was having problems locating my house and they failed to pass on instructions to the courier company on how to find it. For the last 11 days I have been without a service on my work phone as Onecom decided to activate the SIM which was lost in transit and cut me off from my former service provider. I had to suggest that a second, replacement SIM be sent. The courier company again had problems delivering the item and I spent hours talking to Onecom. I finally spoke to the courier company and discovered that they had no record of anyone from Onecom contacting them with delivery intructions. Only my direct intervention resulted in the SIM being delivered - after 11 days. During the course of my attempts to resolve the situation, I spoke to the company who will be providing the phone service and found that the length of contract it believed I have with it is 12 months longer than the contract I have with Onecom. Despite raising this discrepancy with Onecom, I have yet to receive an answer. I would strongly recommend that anyone reading this review decides to have nothing whatsoever to do with Onecom. They are interested in making a sale but not in providing a service.”

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Posted 4 years ago

“shockingly bad company just ripp off merchants who try and tie you up in long contracts and charge you fortunes to get out of them AVOID”

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Posted 4 years ago

“They used to be good about 5 years ago and then had a restructure and the service nose dived into the ground. Do not use they are a nightmare!!”

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Posted 4 years ago

“Sorted issue thank you”

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Posted 4 years ago

“It was lovely talking to Molly just now , sorting out my account , and sorting out my worries about getting the statements sent through to me for our accountant, phew. Looking forward to talking to her sgain on Monday to finalise it all. Thank yoh Molly , you were brilliant .”

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Posted 4 years ago

“Service was very good and very polite”

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Posted 4 years ago

“MOLLY VERY HELPFUL AND SUGGESTED A GOOD OUITCOME TO OUR PROBLEM THANK YOU WJH”

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Posted 4 years ago

“YOU HAVE A GEM IN KEALEY FARROW WHY BECAUSE NOTHING WAS TO MUCH TROUBLE,IN THIS DAY AND AGE THATS HARD TO FIND VERY PROFESSIONAL VERY HELPFUL”

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Posted 4 years ago

Onecom is rated 3.9 based on 384 reviews