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Onecom Reviews

3.9 Rating 384 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 384 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Molly explained things clearly and concisely fully covering my queries
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Posted 4 years ago
Reassured me and very friendly and knew what she was talking about
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Posted 4 years ago
Rang and spoke to Molly who was very helpful and dealt with my query quickly and efficiently
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Posted 4 years ago
Got through to Molly, who helped me with all of my queries. Very informative and put my concerns to rest. Great job. Thanks Molly
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Posted 4 years ago
Molly was really helpful and sorted out my query really quickly.
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Posted 4 years ago
Helpful and quick service with clear info
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Posted 4 years ago
VeryEasy to get though to them. And didn’t have long to wait. Very helpful and polite. Everything sorted in minutes.
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Posted 4 years ago
Great service.. Thanks Molly .
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Posted 4 years ago
I left a message on this review site as I hadn't received the e-mail to resolve my issue. I was contacted by Molly's line manager who reposted the original e-mail that I had not received. I am now working to resolve my issues with the required information. Great customer care, really impressed that my posted review resulted in being contacted and resolving my issue - Good work Onecom
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Posted 4 years ago
Molly was very helpful on the phone but I didn’t unfortunately receive the e-mail follow up I needed to resolve my issue :-(
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Posted 4 years ago
Prompt efficient customer service resolved my issues
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Posted 4 years ago
Great service at a fair price, easy to talk with a person and receive good advice
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Posted 4 years ago
Molly was very helpful couldn't do enough for me wish there was more people around like this lovely lady 👌👌👍👍
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Posted 4 years ago
Excellent service Molly answered my bill enquire with a great understanding Thank you
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Posted 4 years ago
"Georgia was great. She was very polite understood exactly what I needed and she delivered in the time she specified which is great. Thank you Georgia for your help it was appreciated"
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Posted 4 years ago
Very helpful and good knowledge
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Posted 4 years ago
Molly listened to my problem courteously and immediately actioned the remedy. My phone was up and running very shortly thereafter. Many thanks Molly
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Posted 4 years ago
Avoid like the plague. I added two numbers to my account and months later when I rang to cancel they mysteriously couldn't find my account. Then they cancelled the wrong contracts, leaving one open. I distinctly remember saying to the rep "is that it, is that all I have to do?" and was told "yes". They never call me back, just keep insisting I owe them £60 and threatening to cut off my phone. Bunch of bullies.
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Posted 4 years ago
Very helpful.
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Posted 4 years ago
Contacted Molly Very quick response and very helpfull.
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Posted 4 years ago
Onecom is rated 3.9 based on 384 reviews