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Onecom Reviews

3.9 Rating 384 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 384 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Very helpful and polite. Advisor name Molly.
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Posted 4 years ago
The Lady I was speaking to was very helpful. She quickly solved the problem.
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Posted 4 years ago
Hi, I would like to say a lovely gentleman called Max Sorted my query. He is a credit to the company. Regards Irene Bridgwood
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Posted 4 years ago
Kealey was very helpful
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Posted 4 years ago
Polite staff very helpful change my bank details and rearrange package and upgrade excellent service
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Posted 4 years ago
I phoned yesterday as I had a few issues with my phone. Kealey was a joy to speak to. She was very helpful, patient and understanding. She sent me an email confirming the issues she'd dealt with and gave me advice to help me with another issue. The best customer service I've had for a long time. Thank you Kealey.
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Posted 4 years ago
I cannot praise Kealey Farrow highly enough for her patience, diligence and persistence in finding a way through the many obstacles that (re)registering and finding how to access my account put in our way. This was customer service of the first order; could you perhaps clone her?
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Posted 4 years ago
Colin was an absolute star and couldnt be more helpful, its reason like.colin that make me stay with onecom and their amazing customer service. I have been with onecome for many years now and will be with onecom for many many many more 😊😁
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Posted 4 years ago
Spoke with kealey farrow today and she was very helpful when part of my delivery turned up , but not my !! She was very helpful solving this problem, and getting straight back to me to let me know what is happening. Excellent customer service from kealey, even tho my phone is turning up a day later than the rest of my stuff
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Posted 4 years ago
Greeted by a very friendly chap named Colin who dealt with my query speedily and efficiently thank you colin and thank you one com
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Posted 4 years ago
Kealey Farrow was really helpful, very polite and gave excellent custom care
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Posted 4 years ago
Excellent customer service, very friendly, polite and helpful
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Posted 4 years ago
Very friendly and polite customer service Very helpful, my problems were solved
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Posted 4 years ago
Very nice person and knew his job
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Posted 4 years ago
I had an issue with my vodafone signal when using wifi and spoke to Kealey who was immediately able to identify the problem, she took me through some troubleshooting steps and then explained that she would check up on me in a few days to ensure that the issue has been resolved and to check if I needed further assistance; sure enough I received a number of calls and emails checking up on the issue. Great service and as a business owner who relies on mobile contact OneCom and Kealey couldnt have done better.
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Posted 4 years ago
Actually, all the plaudits rightfully belong to the Vodafone representative, who laboured tirelessly (and endlessly) to resolve my issues.
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Posted 4 years ago
My issue is still not resolved - due to Vodafone. I am so lucky that Molly is dealing with my issue - I have never experienced customer service communication and commitment like this anywhere. Delighted to be dealing with Molly who I know will get this mess sorted. Full communication and full effort at all times to sort it all out. Delighted
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Posted 4 years ago
Bloody great customer service, got me sorted in no time wit no issues, first class.
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Posted 4 years ago
An error was made in my billing. I had the good fortune that Kealey answered my call. She listened, and investigated. Kept me up to date and concluded my issue satisfactorily. Excellent customer service, thank you.
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Posted 4 years ago
Answered my questions
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Posted 4 years ago
Onecom is rated 3.9 based on 384 reviews