Login
Start Free Trial Are you a business?? Click Here

Onecom Reviews

3.9 Rating 383 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 383 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Visit Website

Write Your review

Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Very helpful telephone conversation.
Helpful Report
Posted 4 years ago
Lovely phone call today very polite agent and very helpful. Called me back quicker than expected and happy to help with all my enquiries. Thank you
Helpful Report
Posted 4 years ago
Molly was very professional in her approach coupled with a friendly upbeat attitude. Nice to see/hear in these times. Thank you.
Helpful Report
Posted 4 years ago
A wonderful young woman called Molly from Onecom has just helped me to understand a maze of texts which I received from Vodafone which I could not understand. She had such patience with me and made my day and sorted it all out for me.
Helpful Report
Posted 4 years ago
Just received a bill for £732 for the full length of a contract even though onecon admit I never received the phone. They keep promising a call back within 24 hours which never happens. Please avoid these cowboys
Helpful Report
Posted 4 years ago
I had a similar experience as Clive Durham in that I didn't realise that the rebate payments only lasted for a limited time on my one com contract. I only do a small amount of work now &I am semi retired due to an accident resulting in a hip replacement so I can no longer do what I used to, now on shorter work hours I am struggling to pay the amount, but one com said I would have been sent the information at the start &I should have spotted this in the small print. I was also told that I didn't have a cooling off period by the salesman on one of the earliest phone calls to me so felt trapped to swap to them from the company I was with.
Helpful Report
Posted 4 years ago
5/12/18 I received a letter from onecom advising me that my plan with Vodafone ( satisfied customer for 30 years) was about to change. They spoke about”loyalty concessions “ so I changed my mobiles (3) to them. I am not a business. I later found out that onecom ostensibly provides for business customers. I was offered a discounted price to include a rebate. I duly l agreed and signed up for 24 months as it happens. After 13/14 months I checked my bank account to see that the rebate payments had stopped. Apparently they were only for 12 months. I now have to pay what amounts to double until the period runs out. I suppose I should have read the small print which presumably I was sent but I would like to alert others who might be tempted by this. I don’t remember being made aware that the rebates were only for 12 months. I have been the victim of sharp practice and extremely unhelpful onecom staff. I cannot wait to get out and go back to Vodafone and get my bills down from £120 a month to something much more reasonable like most people.
Helpful Report
Posted 4 years ago
Professional, quick support and easy to chat to
Helpful Report
Posted 5 years ago
Brilliant customer service from Sophie and Ellie, very helpful and friendly and always quick to respond
Helpful Report
Posted 5 years ago
Excellent service, Ellie and Sophie always really quick and helpful when contacting them.
Helpful Report
Posted 5 years ago
we're a ftse250 company and we have used Onecom services for many years. Lisa who was our account manager, did a great job with our requests and has always been very helpful.
Helpful Report
Posted 5 years ago
Great service and customer support. Our account manager Claire is brilliant. Always able to help quickly and efficiently with any issues we have.
Helpful Report
Posted 5 years ago
Excellent service by Alex for responding and amending the records with couple of minutes
Helpful Report
Posted 5 years ago
More than happy with the service i have received over the past couple of days to change over a phone number to a new user who is leaving the company
Helpful Report
Posted 5 years ago
Sophie has done a excellent job covering for Lucy while she has been away Well done
Helpful Report
Posted 5 years ago
Karl is fantastic, always so quick to respond, brilliant service thank you.
Helpful Report
Posted 5 years ago
Claire answered all my questions and dealt with the issue in a fast and effecient manne. Well done Onecom as always.
Helpful Report
Posted 5 years ago
Great service. quick and accurate response.
Helpful Report
Posted 5 years ago
Brilliant customer service. Rapid response over phone or email, they really work hard to resolve issues and overall excellent account management from Dan and the team.
Helpful Report
Posted 5 years ago
I love the the fact that Claire responds and resolves issues quickly. Amazing customer service
Helpful Report
Posted 5 years ago
Onecom is rated 3.9 based on 383 reviews