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Onecom Reviews

3.9 Rating 383 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 383 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Very good customer support, Karl, Grace and the rest of the team are very prompt and helpful.
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Posted 5 years ago
I received excellent customer service from Claire at OneCom. She dealt with our request quickly and efficiently and was very helpful with any queries that I had. Thank you!
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Posted 5 years ago
Always receive an excellent customer service from Alex at Onecom. Very quick to respond to any queries or requests I make and nothing is ever too much trouble. Highly recommend.
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Posted 5 years ago
The OneCom team are always helpful and quick. Last week they helped us to avoid potential operating issues by updating our mobile phones. Thank you OneCom!
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Posted 5 years ago
I have been working at TVL for over a year now and each time i send an email to one com the response is AMAZING (thats not shouting but Appreciation ) :) thanks guys
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Posted 5 years ago
Always a pleasure to speak to Claire in customer services. Always quick to respond and very friendly.
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Posted 5 years ago
Very quick on response solved issue
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Posted 5 years ago
Brilliant response from Eloise at OneCom. Highly recommend.
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Posted 5 years ago
Really good service. Becks is always so helpful and very responsive to any questions or updates I need to let Onecom know about.
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Posted 5 years ago
Onecom are always very quick to respond to my requests, and very helpful when I have queries relating to services that are provided
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Posted 5 years ago
Brilliant and prompt response from Sophia at OneCom. Highly recommend
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Posted 5 years ago
David from Onecom looks after our Company Account and I can not fault his Customer Service, honesty and meticulousness. 99.9% of the time if there is an issue its because of Vodafone and not Onecom. David- Thankyou for always being a STAR :)
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Posted 5 years ago
This company took over my account from Vodafone without consent from me. They doubled my monthly payment, and continually lie about renewing your contract with them. Reading the reviews I can see that this is normal practice to them. I am going to contact Vodafone to see what they have to say. How can they be allowed to do this when you have been with them for years and then passed over to a bunch of people who tell you a load of lines
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Posted 5 years ago
The company lied to me 4 yrs ago & told me they'd taken over ALL Vodafone contracts. They haven't....my other half is still with Vodafone. I'm paying far too much for this service & I can't afford it. I've asked to be put on pay as you go & should've had an email, so I can sign & leave in 30 days. Guess what? No email as yet. I'm contacting Ofcom if it's not with me tomorrow. Don't like being lied to. 😤
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Posted 5 years ago
They reepping people off. Every month over charge and ever year they said your contact end next year. They renew it them self. I recommend everyone do not trust them they are big thef
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Posted 5 years ago
Appalling service. I'm with Vodaphone who couldn't even inform me that they had transferred the management of my account to onecom. I need to leave the contract they offered me and it is proving almost impossible. I was told I had to pay a fee to exit, and when I reminded them of the 14 day cooling off period, the operator lied and wrote down that she had told me of that I'm going to offcom.
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Posted 5 years ago
Really wish I could give NO stars! We were customers of Truetelecom, but when our contract was coming to an end in December 2017, we were told that they were about to cease trading and couldn't continue to supply us - so we switched to TalkTalk. However, we kept getting invoices form Onecom and no matter how many times we phoned and wrote to explain and dispute the alleged debt, the invoices and reminders kept coming and then the threatening phone calls started. Finally, yesterday, after a year of persistent threats and time wasting, we have received an ''invoice'' (nearing a totally incorrect postal address), which is actually a credit note for the alleged debt. The covering e-mail contains no apology or explanation and is totally inappropriate in that it refers to the attachment as if it is, indeed, a monthly invoice due for payment. Terrible company - and the Trustpilot rating is just further indication that this is NOT an independent site and reviews are selectively vetted to give a biased assessment of the companies which support and finance Trustpilot.
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Posted 5 years ago
Nightmare trying to get PAC code to leave this company...
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Posted 5 years ago
they have stolen over £200 off me by changing my contract without informing me they are blaming Vodaphone but they are the same company despite what they say please steer well clear
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Posted 5 years ago
They took over my contract and we no longer receive unlimited fibre broadband, their router can not take the number of devices we use. We have called almost everyday for 3 weeks to get this sorted. We have been told we’d get a new router (it’s never arrived) and they never return phone calls. The direct line number we were given to a Dave cox is useless as he avoids our calls. We want out of the contract that they can no longer provide yet they want to charge us a rediculus amount to leave them. But they are the ones that aren’t meeting there contract.
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Posted 6 years ago
Onecom is rated 3.9 based on 383 reviews