OneDayOnly.co.za Reviews

Name: OneDayOnly.co.za
Rating: 1.52

1.5 Rating 129 Reviews

11 %

of reviewers recommend OneDayOnly.co.za

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1.5

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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OneDayOnly.co.za 1 star review on 13th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One Star – Absolute Disaster! This is the WORST online shopping experience ever! I placed an order on January 8th. It’s now February 13th, and I STILL haven’t received it. On February 8th, I got a random message from "Customer Care" on WhatsApp, but since then—total silence. I’ve messaged them repeatedly, and they refuse to respond or give me a straight answer. Completely unprofessional and disrespectful to customers! Avoid this platform at all costs if you don’t want to waste your time and money.”

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Posted 2 months ago

“So many BAD reviews on One Day Only! I bought 2 of an item- one was not sent and ther other one broke in ONE DAY ONLY. I called customerservice and appalling service and no recourse. Jesse told me that I would have to wait14 days for a decision- he admitted this was excessive! Now here I sit with a broken product 20 days later and no news in the product not delivered- basically money stolen from me. And still no return of the delivered product. BUYER BEWARE”

Helpful Report

Posted 3 months ago

“Pictures are deceiving. Ordered swim wear and was defective, one side longer then the other.[Reject] The shade net I ordered also had holes in it and looked like it was made out of black refuse bags. When you return your order the same day when it eventually arrived they only refund 60% of what you paid. How ridiculous. Will never support them again.”

Helpful Report

Posted 3 months ago

“Stressful return request. I booked a return, a week ago. Where a response is received a day or more later each time (poor response time) with wasting my time with every response. Requesting videos/photos of the product, after I had closed/sealed the parcel. I have asked them countless time to provide me with a collection date, and am still awaiting collection. They asked for preferred dates, whereas today is one of them, and nothing has been arranged nor communicated. No collection date has been provided STILL. I booked a return with TakeAlot, and within 5 minutes, I received a collection date,. I booked the return on Friday the 27th of December and Collection took place over an hour ago today (Monday the 30th). No photos/videos were required. OneDayOnly, I booked the return on the 23rd. And no collection date has been provided. Disgusting...a week later and they cannot book a simple collection. The comparison of wonderful and disgusting service.”

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Posted 3 months ago

“It is now one month later and my product that I have paid for has still not been delivered. This is after numerous calls to an utterly useless customer care centre. I am at my wits end and one thing for sure is that I will not be ordering from them again. It's all good till it goes wrong and then you can't get the problem sorted.....disgraceful really!”

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Posted 5 months ago

“Generally good service till something goes wrong and then you find out how utterly useless their help centre is. Beware guys especially on high ticket items , they have my money and I have no product 🙈”

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Posted 5 months ago

“I bought a Christmas tree from Onedayonly. The delivered product is of bad quality and is not the same as the product advertised. I asked for a return and a refund and customer service keeps on telling me that they have contacted the supplier and are waiting for their response. Onedayonly cannot be in partnership with suppliers that don't take care of customer queries, especially returns and refunds.”

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Posted 5 months ago

“Placed an order and they took so long until the let me know its been shipped....but receveid an email sayingbsorry one of the suppliers dont have stock anymore... bad bad service. The shoeuld not accept your order if the supplier dont have enough stock.”

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Posted 6 months ago

“I am extremely disappointed with the customer service I received. I recently bought a pair of On Cloud shoes from them and simply wanted to exchange them for a bigger size. To my surprise, they refused, claiming they only order a certain amount. This makes no sense, especially since in the past, they allowed me to exchange a pillow (which they sent in the wrong size!) for a smaller one without any hassle. The shoes are far more expensive than the pillow, and I expected better service for such a high-value purchase. The inconsistency in how they handle exchanges is frustrating and unacceptable. If they can exchange a cheap pillow, they should absolutely be able to do the same for more expensive shoes. This is a clear sign of poor customer service, and I won’t be shopping here again. Beware if you’re considering buying from them! They are unreliable when it comes to exchanges, and you may end up stuck with something that doesn’t fit or work for you. Don’t fall into the same trap I did – take your business elsewhere where they actually care about their customers!”

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Posted 6 months ago

“The outrageous delivery charge is only revealed at checkout.”

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Posted 8 months ago

“I ordered sneakers for R190 and they deduct R550???”

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Posted 11 months ago

“I buy shoes for R190 and R584. 64 was taken from my account. How does that work.”

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Posted 11 months ago

“Placed 4 orders and did an eft in time. Due to an system error on their side all my orders was cancelled !!!! Did not notify me !!! I only dicover it when I traced my orders as it was birthday gifts !!!! Tanya at oned ay not helpful at all. Tuff we will pay your money back. No effort to resolve their error !!! Delivery fees also high where other online companies no charge on delivery. Will never use them again . Terrible terrible experience !!!!!!”

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Posted 11 months ago

“One day only does not correspond to customers through their help centre. No matter how many requests you send to them.”

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Posted 11 months ago

“Horrible customer support. Refusal to collect faulty broken items. Never again”

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Posted 1 year ago

“I have to beg this company to collect a return. On 2 occasions they have promised to collect and not pitched up. Now they want me to drop the parcel off. Totally unacceptable”

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Posted 1 year ago

“I bought an item from them, but they unlawfully subscribed me to two "services" and debited my account WITHOUT my authorization. I've reported these actions as fraud to my bank and cancelled my debit card to ensure they do not proceed with further illegal conduct. Unprofessional conduct and a company that is bogus - just stay away from them.”

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Posted 1 year ago

“I ordered for the first time and when I ordered it said that my item would arrive in 5-10 days. A week or so later I look at my order and this lead time has changed suddenly to 7-20 days. This in my eyes is completely false advertising or misleading sales and I realised their prices aren't even good. I honestly suggest steering clear of this company, they seem to be trying to scam people.”

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Posted 1 year ago

“They never refund”

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Posted 1 year ago

“i bought a kessler mixer last month, as soon as the mixer was installed we noticed that the other tap was licking even though we open a different tap, also the top part of the mixer was lose. so i send an email to onedaydeal to help, first they asked me to uninstall the mixer and send to them which i did but not its been more than 2 weeks and no one is helping me. they keep referring to the supplier and when i call the supplier they also cant help. i egret buying anything expensive with them as they are useless when it come to returns.”

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Posted 1 year ago

OneDayOnly.co.za is rated 1.5 based on 129 reviews