OneDayOnly.co.za Reviews

Name: OneDayOnly.co.za
Rating: 1.54

1.5 Rating 125 Reviews

11 %

of reviewers recommend OneDayOnly.co.za

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Metrics

1.5

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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OneDayOnly.co.za 1 star review on 31st October 2023

Ntombi

OneDayOnly.co.za 1 star review on 14th December 2022

Magda Muller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious service!! Company gone downhill to the point that it feels like a scam since it was sold. It has taken over a month to receive a response to a request to cancel the order (sent a few minutes after placing), as the same item was available at +12% less!! At the point of receiving the first response that was not a bot, the item was finally delivered with all delivery cost etc. to me, without action from One Day Only for cancellation or response. I then had to send them all THEIR records for the purchase despite One Day Only having the order number!?? Still awaiting their response for another faulty item despite sending emails AND opening up a ticket on their site with all the required information. Their contact numbers and helpdesk contact numbers have been shut/closed down and are no longer in use. Be very careful dealing here!”

Helpful Report

Posted 4 years ago

“Apart from the occasion long wait, we haven't had issues with ODO and really appreciate the sales!”

Helpful Report

Posted 4 years ago

“My order (#2513061) was tampered with pre-dispatch (the onedayonly seal was intact upon delivery). I've sent more than a hundred emails asking for rectification, but NO RESPONSE. Shocking!”

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Posted 4 years ago

“I wish I read these reviews before ordering with them, Its over 1 month now and still haven't recieved anything.”

Helpful Report

Posted 4 years ago

“The most disappointing online stores in SA. While the deals appear to be good, the total lack of customer support makes one wonder why a company like this is even still operating. Nothing other than generic replies to delivery queries, more than double the quoted time-frame and no idea when to expect delivery of the order. There are no contact details on the website other than a customer portal, so one relies on this to get updates or answers to queries. Really disappointed with the service.”

Helpful Report

Posted 4 years ago

“Still waiting on delivery NR0000305222 This is ridiculous, I don't mind it being delayed but there cannot be a third party delivery service (fastway), haven't been informed when package will be delivered, you need to look at an in house deliver service like takealot, now that's a proper company!! Need a job so if you need to hire me as a direct driver Il do it.”

Helpful Report

Posted 4 years ago

“Pathetic customer service. they send me emails every day with their specials. But, try to reach them after you have received something and its the wrong item and they do not respond to email and there is ZERO way to contact them telephonically. The WORST customer service i have come across. I cannot believe they are functioning like this.”

Helpful Report

Posted 4 years ago

“Order placed and paid 29 May 2020. Still did not received my order and you cant get hold of them.”

Helpful Report

Posted 4 years ago

“Poor customer service, no telephone number only a standard automated email response with no way forward.”

Helpful Report

Posted 4 years ago

“No response from customer center! Please rather use alternative online purchasing platforms.”

Helpful Report

Posted 4 years ago

“The worst experience of my life. Ordered 28th May and still waiting, their online tracking system for my order last updated on the 15th June and today its the 23rd June. This was the first time I bought from them and it will never happen again.”

Helpful Report

Posted 4 years ago

“I placed an order on the 19th of may, i have yet to have any feedback, apart from the automated email response when i query the whereabouts of my order. zero customer feedback whatsoever, i have a feeling this company is going under, i will definitely never use them again. terrible service and customer feedback.”

Helpful Report

Posted 4 years ago

“Never ever buy from them has to be the worst service ever ever;;;;;take your money and you never get the goods...”

Helpful Report

Posted 4 years ago

“it's been over 3 weeks since I paid for my order, well outside the 5-10 working day shipment period. Not only have I still not received the order but there is no response whatsoever via email on where on the order is, how long it will be still, and now to process the refund as I'm fed up waiting for them.”

Helpful Report

Posted 4 years ago

“2nd time ordering from them and both have been terrible experiences... 5 emails and contact via the web with no response at all. They do not stick to the promised divery time frame, not even close. They don't list a contact number so you can't phone them PS. My daughter in law is having exactly the same BAD experience. SHOCKING !! 🤬”

Helpful Report

Posted 4 years ago

“Worst customer service I have ever experienced. All you get from them is an automated response via email. Do not order from this company! They have zero systems in place.”

Helpful Report

Posted 4 years ago

“Do your best to avoid ODO.Ordered and paid 28/05.Automated generic follow up only onqueries.Fast and Furious (Cindy)their shipping agent cannot even find their own branch in Pta on the phone.How do you expect to get your deliveries done🙈.Worst possible online retailer”

Helpful Report

Posted 4 years ago

“Purchased on 5 June 2020 and order is still in process. Emails not answered. No update. Communication and service sucks. Today is 15 June 2020 and status is payment received. Looking at the reviews below one would think that this company doesn't care.”

Helpful Report

Posted 4 years ago

“The customer service is absolutely pathetic, they promise to deliver in 5-10 working days. 13 days later and still nothing received. Send them mails and all you get is generic automated mails in return. There is no way to follow up with them.”

Helpful Report

Posted 4 years ago

“Should be no stars. I ordered 4 boxes of wine in the beginning of May. 2 Boxes were delivered last week after the inception of level 3, and since then I have been sending mails to inquire when the rest will be delivered. They keep on sending these generic mails that don't say anything. Their service is shocking!! Why can't you speak to someone? You are all scammers!!!”

Helpful Report

Posted 4 years ago

OneDayOnly.co.za is rated 1.5 based on 125 reviews