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Avoid. Very poor customer service and returns.
Miniuno Buggy Collapsed with baby in. online4baby offered no replacement or help until assessed by manufacturer. No timeline given for this.
New buggy purchased from alternative shop.
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posted 3 months ago
- Anonymous
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Absolutely abysmal customer returns/ refund service.
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posted 4 months ago
- Deborah Walters
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they sent a worst quality pushchair and accepted returns and also confirmed that the company has received it and have credited the amount in their account.
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posted 4 months ago
- Farheen
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Ordering expensive items to be later found out its not good quality and then being forced to pay for returns.
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posted 7 months ago
- Anonymous
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AWFUL CUSTOMER SERVICES FOR RETURNS AND ISSUES
Ordered travel system bundle and it came scratched and the car travel seat hood was damaged.
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posted 2 years ago
- Anonymous
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Do not buy from this rip off company with poor customer service without reading the rip off returns policy.
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posted 2 years ago
- Harvey Paul
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Bought a medela swing pump which states in the website ‘returns accepted’ and in their returns policy states that pumps can only be returned if they are unsealed etc (completely understandable).
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posted 3 years ago
- Kathryn.
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SEND YOU FAULTY ITEMS THEN WILL CHARGE YOU FOR RETURNS.
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posted 3 years ago
- Anonymous
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Also, the cellular blankets I ordered are absolutely nothing like the photos online - definitely not almost £30 RRP!!! Requested to return the items via DPD on day received (as they state as an option in their returns policy), although this is now becoming an issue.
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posted 3 years ago
- Anonymous
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After reading some of the reviews on here about online4baby I've actually come to a conclusion a lot of the online4babies goods are other companies returns damaged goods if the customer is lucky they will get a brand new items.
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posted 3 years ago
- Damaged goods
