“slow, not uk based and several parts that were supposed to be compatible sere not, no answer to all emails and attempts to return the incorrect product, do what i should have done and normally do, use your local motor factor”
“This is not a uk company, they are actually based in germany despite the .co.uk on the website
Delivery over a week for parts that would of been delivered next day from a uk company. Refused to cancel my order once I'd paid”
“Ordered parts naver arrived. Provided tracking number unresponsive for more then two weeks. Send 8 emails but had no replies. Can't even get a refund. Avoid !!!”
“Ordered parts naver arrived. Provided tracking number unresponsive for more then two weeks. Send 8 emails but had no replies. Can't even get a refund. Avoid !!!”
“Your address system is wrong my house does not have a number it is named! Your address details does not allow me to write my house name allows only 8 digits you need to rectify / fix this ASAP”
“So far so good. I have bought many parts from them for different cars, different vehicles. I have never had an issue. Of course they can do better on delivery times and dispatch times. Good quality and always correct parts so far.”
“ordered brake parts and paid extra for safe delivery option. due to illness was unable to fit the parts over winter. discs were too big for car. safe option guarantees 200 days return of goods on german website but only 100 on uk website. company refused return even after sending me email describing how to send parts back to Germany! beware you are dealing with a foreign company here! parts were still sealed apart from one disc which i unsealed so very able to be returned and resold. Would give zero stars if i could.”
“I would give them 0 stars but it's not available. Avoid if you're in the UK.
I ordered an offside wing mirror on 31 March. I received a notification email to say it had been dispatched on the same day. It's now 9 April and there has been no change.
I have sent them a couple of emails to find out where the parcel is but I have received no response.
The courier GLS is also useless. In future I will avoid any company that does not give a contact number or if the contact number has an automated response.”
“These guys are immoral and taking economy away from the UK by advertising as a .co.uk company o my when you delve deeper into their website do your find they are in-fact based In Germany. Service is atrocious, shipping really slow and for those with car trouble or requiring parts quickly this place is a no go. Rather support a UK company or local motor factor.......can only imagine what the returns process for incorrect parts will be like......really sad to have been a customer of this company.”
“Do not buy from them! If anything will go wrong with your delivery, they will leave you hanging for months, will misguide you and even lie to you! You have been warned!
It is the hardest review in my life as this company broke so many UK and EU laws that I have no idea where to start...
When I notified them about the issue, they did not respond. I had to raise the case with PayPal to grab their attention. The first response that I received was from a person that did not know English well and did not understand what I am enquiring about. Later, they pretended to be friendly. Sent me the paperwork and told me that they are on the case. I sent the paperwork back with all possible evidence to support that: I was not at home, nobody was in, the signature was not mine and I have no idea who "received" the goods even that my name was used by the courier.
So far so good? Not a chance. For days there was no update around the case. I complained many times to the seller that according to the law my contract is with them and not the shipping company, that full responsibility for goods is with them until they will be delivered into my hands. The law is clear that the shipping company is working on behalf of the seller and I am not a participant in this procedure. Response? Please wait. Please wait and please wait.
The seller was notified that by selling goods to the UK he needs to comply with the UK and EU laws. The law is clear - "If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue." They also were not interested to send the good again, only for me to wait.
I was contacted by the shipping company and they confirmed that the signature was not mine. That should be enough for the seller to start formal processing with the shipping company. That did not happen.
30 days have passed. The seller ignored the Formal termination of the contract email which obliged them to issue an immediate refund. As you can see they are happy to break the law and do not care about it.
My bank is handling the complaint right now and my fight is far from over. Even when I will get my money back, I will pursue any possibility to get them fined or prosecuted as I strongly believe that every company that is breaking the law should be brought to justice. They also pretend to be UK company. Avoid by any means!”
“I thought I'd give these folks a try since they were cheaper than Euro Car Parts.
Ordered parts for my car, which I needed urgently since It wouldn't work without them. Two weeks later I've chased their whereabouts but I'm still waiting for the parts, I lose faith and decide to cancel the order.
Nearly a month later and a lot of e-mail exchanges, still no parts. Apparently no-refund without sending them back. Absolute Joke.
Thieves.”
“Good quality parts sent and received well packaged within 2 weeks to the UK. All parts correct except the water reservoir cap was too small. It was just a cheap extra that wasn't really needed anyway. Replied to any emails I sent within 24 hours. Thanks Chris Martin for your prompt replies. Overall a very good experience after the original panic of seeing the bad reviews. Yes I will definitely use again. 5 stars from me as I am a happy customer.”
“UK Customers DO NOT ORDER FROM HERE
Autodoc GmbH (Germany) / Onlinecarparts.co.uk - Same Company?
Bought a part online, it arrived, ended up being the wrong part which didn't fit. Return process was confusing.. getting emails with unclear instructions sent from 2 different companies. Autodoc? Onlinecarparts.co.uk? No idea.
After a confused email exchange, I was finally given a Parcel Force Worldwide shipping label to return the item with instructions. I sent it back as instructed (3 months ago).
The item was lost in transit, when I chased, customer support just kept asking me for proof of postage (which I had already sent multiple times, and it was THEIR SHIPPING LABEL IN THE FIRST PLACE SO THEY COULD TRACK THE SHIPMENT ANYTIME THEY WANTED), all of which I kept telling them but they kept acting like it was new information every time.
I ended up trying to claim through Paypal, which ended up being denied because the return shipment was lost in transit and therefore they could not confirm the item was actually returned (because it's probably floating in the sea somewhere thanks to Parcel Force).
I never asked to buy this part from Germany in the first place, seeing as I was buying from a ".CO.UK" retailer. I now have no product and lost my money. Absolute disaster!”
“Terrible company promised me a refund on two seperate occasions and have now proceeded to re send the parts they said were lost when I've had to go elsewhere as I needed new brakes on my car months ago and it's took this long and still not arrived! I want my money back stop telling me you've delivered the parts when they aren't here and it's taken WEEKS past due date. STEER CLEAR!
order: 41203737”
“Took my money and sent nothing. Now I can't afford to buy replacement parts or MOT my car. This has left me isolated and cause too much stress... Shame I can't put 0 stars!”
“Terrible company. Also Germany based
They use a .co.Uk misleading people into believing they are a Uk based company, in fact all orders are dispatched from Germany and take an extremely long time to arrive.
They do not respond to emails, however are very quick to respond to negative reviews left online. Blaming everything on COVID rather than admitting they are misleading customers into unknowingly use a German company.”
