Only Home Reviews

Name: Only Home
Rating: 4.39

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

4.4

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

Write Your review

Tell us how Only Home made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Only Home 5 star review on 6th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The arm chair is a head turner and very comfortable to sit on. I had an interview last week and prepared all my presentations and research in it and its obviously a very lucky chair too.. got the job! On trend and looks wonderful by my old wooden desk.Very peased customer.”

Helpful Report

Posted 5 years ago

Congratulations on getting the job Rhian - we are so pleased to hear our chair not only looks good with your desk but also bought you luck!

Posted 5 years ago

Helpful Report

Posted 5 years ago

Thanks Rhian Great to read and delighted you're so happy with your order and the arm chair. As a UK based home marketplace, we work closely with our sellers to make sure the products you receive are amazing, so we're really pleased that you had such a good experience. We hope that you'll come back to OnlyHome.co.uk in future and we can help you with another product that'll help you make your home. James Customer Support

Posted 5 years ago

“Absolutely Brilliant Online Service Who We Would Highly Recommend, To Anyone Well Done ONLY HOME *****”

Helpful Report

Posted 5 years ago

Thank you for your kind words. If our customer support team can do anything else in the future please do let us know.

Posted 5 years ago

“Excellent service throughout and delivery well within date stated when order was placed. Well packaged to prevent any damage. Would highly recommend this company.”

Helpful Report

Posted 5 years ago

Thanks for your kind words Struan. It’s so great to hear you are pleased with your mirror and the service you received from OnlyHome.co.uk. We look forward to helping you shop again in the future!

Posted 5 years ago

“Great, high quality products at affordable prices. Followed up with exceptional customer service. Will definitely use again.”

Helpful Report

Posted 5 years ago

Thanks Jennifer, that’s great to hear. We do hope you’ll be back again soon to shop at OnlyHome.co.uk

Posted 5 years ago

“My order was processed and despatched within 2 days. It arrived well packed and undamaged, seamlessly. The rug was exactly as described, and I am delighted with it.What more could I want. Thank you very much. I would confidently buy from you again.”

Helpful Report

Posted 5 years ago

Thanks Roger, that’s great to hear. We do hope you’ll be back again soon to shop at OnlyHome.co.uk

Posted 5 years ago

“I ordered a bed through your company for my little boy, he was so excited to be getting a "big boy tractor bed" the parcel was supposed to be getting delivered last Friday but came two days early and was apparently delivered on the Wednesday. We were out swimming with our toddler and baby and when opening the door on return seen a missed parcel card from your courier you use yodel saying they left the parcel on our "front porch" in full view of the entire world, we dont even have a front porch, we have a normal door step. There was no parcel to be seen anywhere. I have been in contact with your company and also yodel but as the delivery driver clearly signed the parcel themselves as there was no one home all day and none of our neighbours know us by full name to sign this. I am currently having to investigate this myself as I am getting nowhere with your company and yodel. I honestly think this is the worst customer service I have received to date and think this is so unfair on my little boy to have to get a different bed and also for me, I feel I am being accused of something I didn't do and this driver is clearly lying about him/her signing for the parcel. Did you not happen to think why did the driver after having the parcel signed for then felt the need to write a card and post it saying they left it on the front porch after someone supposedly taking the parcel, this is the most insane thing I have heard. Thankfully for me I think my neighbour is able to get the proof on cctv and once I send this to you I expect a refund in full the same day and I will also be taking this further. I will make sure no one via my social media trusts you as a company and makes no orders from you. Kind regards Danielle McDougall”

Helpful Report

Posted 5 years ago

“I am still waiting in my order. Delivery time now we’ll outside the expected 3-5 days expectation set on website. Happy to review product when it arrives.”

Helpful Report

Posted 5 years ago

“Beautiful furniture you offer and I have found bar stools with a twist at a very competitive price and online customer service has been very prompt.”

Helpful Report

Posted 5 years ago

“The quality is unacceptable (already damaged on arrival), the delivery time is unacceptable (over 5 weeks), the customer service is unacceptable (the manager will ring you first thing in the morning - not a single phone call), the prices are higher than similar companies in UK. Do not buy if you have an alternative. It has been a nightmare dealing with this company and I will now ask the credit card company to issue me a refund as Onlyhomes are greedy, dishonest and will never refund you anything.”

Helpful Report

Posted 5 years ago

“I found Only Home after searching the Internet for a particular colour in the Eames style DSW chairs. I hadn’t heard of this company so was bit sceptical about using it. After reading reviews , I decided to confirm by email that the item I wanted was actually in stock, I received a reply from an adviser called Piers who assured me that the chairs were in stock. So I decided to go ahead and order 2. I received confirmation of the order on Friday said 3-5 days delivery. By the following Tuesday I had not heard anything regarding the processing of the order. I emailed Piers again , he said he would check this out. ( this all takes time as you don’t always get instant response) however he did get back to me and sad he had spoken to someone and they were dispatching the chairs that day and they would be with me the following day ! They did turn up as Piers promised. But my point here is that I was lucky I contacted Piers who was very helpful. I feel that after the order confirmation there should be further communication regarding the order process , reassuring the customer that something s happening, ie, order being prepared for dispatch etc.. otherwise I didn’t know your company and you are left wondering 5 days later what is going on , the onus is on the customer to ring or email. This would help you in reducing calls and emails asking simple questions like “what is happening with my order” . I would have given 5 stars otherwise. I am very pleased with the product and the price and the packaging and delivery.”

Helpful Report

Posted 5 years ago

“Only Home responded straight away when a product was delivered damaged and issued a refund for the damaged item. Email communication was exceptional and responded within 24 hours”

Helpful Report

Posted 5 years ago

“Extremely disappointed I paid and ordered mirror 4 weeks ago to be told no idea when it will be made as its handmade in London and have no idea when the material would arrive shocking”

Helpful Report

Posted 5 years ago

“Only Home were able to arrange and order a bespoke made to measure mirror. Communication in particular was excellent while the mirror was being made and informing me of the delivery date. Very happy with the service i have received and would be keen to use this company again for other products.”

Helpful Report

Posted 5 years ago

“Great product but customer care seems poor because you can’t talk to the support team. More communication with customers would make a huge difference”

Helpful Report

Posted 5 years ago

“What a pleasure to shop with Only Home. I had a product that I needed to return as it wasn’t stutiable for my home. They made the whole experience of returning easy. Great communication throughout. I will be back to shop with Only Home again. Thank you.”

Helpful Report

Posted 5 years ago

“Excellent product and speedy delivery”

Helpful Report

Posted 5 years ago

“Easy ordering on line,delivery within a few days,my dog seems very pleased with his new winter fleece lined coat.”

Helpful Report

Posted 5 years ago

“Very happy with the Ottoman and the delivery Well packaged and the design and quality of the product is perfect”

Only Home 5 star review on 1st February 2019

Helpful Report

Posted 5 years ago

“I was really pleased with my purchase, from start to finish excellent. I bought a "ghost" chair which i have wanted ever since i saw real glass one's in harrods years ago. my chair looks great in my lounge, and because it's see through, doesnt dominate the room. I love love love it!! and only wish i had an excuse to buy a whole set for my dining room!!”

Helpful Report

Posted 5 years ago

Only Home is rated 4.4 based on 846 reviews