Only Home Reviews

Name: Only Home
Rating: 4.39

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

4.4

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

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Only Home 5 star review on 6th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order placed with you and you could not get it right Delivered the wrong coloured chairs !! so I have the hastle of having to stay in again whilst you collect this order and DELIVER THE CORRECT ORDER NOT IMPRESSED !!”

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Posted 5 years ago

“Beautiful lamp table,looks great in the corner with the lamp on it,great quality great service would highly recommend this company.”

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Posted 5 years ago

“Lovely carpet and delivered on time”

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Posted 5 years ago

“Problem with delivery”

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Posted 5 years ago

“was informed at each stage of delivery and price was good”

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Posted 5 years ago

“Awful experience so far with Only Home, which has put me off from ordering more items from them in the future. I was phoned up to say my items (table and chairs) were being delivered to my flat the next day to which I said I was unable to be in the house at such short notice. Rather than offer to rearrange the deliver company made me feel very guilty about this and asked that I make arrangements to be in the flat as they "Don't visit Scotland often". After pleading with friends and family to be in the flat I phoned up to say it could be delivered before being told there was an issue with the van. They then told me it would be delivered on the coming Friday only for the delivery not to go ahead due to a lack of drivers! Finally, the third attempted delivery went ahead but the company forgot to pack the legs for my chairs chairs so I was stuck with a table and four chairs without legs. I ended up having to collect the legs from my local depot, as the rearranged DPD delivery did not send me a text to let me know when they were planning on delivering my items. To make matters worse the table is faulty, with the screw holes not lining up with the legs. After about two hours of trying to get the legs attached I gave up and I will be returning this item. I am already worried about how much of a hassle it will be to get a new table considering how hard it was to get the first one! A very unhappy customer.”

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Posted 5 years ago

“After some issues resolved quickly they where very quick and easy to deal with”

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Posted 5 years ago

“I bought a transparent office chair which came within the expected delivery time and was easy to make and looks great!”

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Posted 5 years ago

“Still waiting refund”

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Posted 5 years ago

“Really pleased with the quality of my furniture and customer service”

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Posted 5 years ago

“The service is absolutely shocking sent wrong chairs still waiting refund”

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Posted 5 years ago

“There was a problem with delivery as this was a large item which delayed things. Happy with the book case but quite tricky to assemble.”

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Posted 5 years ago

“Unfortunately we pre ordered our item Which should have been with us in August, we had several e mails to say there was a delay by supplier which was fine as I knew it wasn’t in stock, but when it did eventually turn up in late September it was in a thousand pieces and very poorly packaged, they did sort this problem out very quickly so customer service was good. Hopefully we have better luck with next order.”

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Posted 5 years ago

“The clock inside the table is not attached to anything and so does not work properly, the hands are bent and do not move”

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Posted 5 years ago

Thank you Lorraine, We have looked into your account and this is the first notice we have received of the item being faulty, so please accept our sincere apologies for not being able to help with this matter sooner. To rectify this, we have just sent you a direct email, following your order confirmation email so we can help resolve this matter for you as soon as possible :) Kind regards, Only Home Customer Success Team

Posted 5 years ago

“Great service and prompt delivery. I love my new unit, it fits in beautifully with my new kitchen and”

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Posted 5 years ago

“Good service and quality mirror. Delivery service was excellent too. I had to contact the support team and they responded promptly and were very helpful.”

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Posted 5 years ago

“Everything great just one thing, assembly instructions for the furnitures very minimal, should be more detailed.”

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Posted 5 years ago

“Lovely chair loved it so much bought another worried about reviews not necessary company was great to deal with”

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Posted 5 years ago

“My item arrived damaged and after 3 days of sending an email with pictures I still didn't get a reply. I called yesterday and the manager was supposed to call me back.. till now no reply.”

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Posted 5 years ago

“Beautiful bedside tables made of mango wood. I wanted them to go with some other furniture we have and they fit in perfectly. I have never seen a better packaged product, there was no way these were going to get damaged during delivery! Easy to assemble; they are very sturdy and well made, with that mid century modern feel I love. Thank you OnlyHome for such a great service and product. I shall definitely be back!”

Only Home 5 star review on 7th September 2019

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Posted 5 years ago

Only Home is rated 4.4 based on 846 reviews