Only Home Reviews

Name: Only Home
Rating: 4.39

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

4.4

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

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Only Home 5 star review on 6th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great chair at a lovely sale price”

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Posted 4 years ago

Thanks for your review David. We are glad you enjoyed the sale and got a great bargain out of it!

Posted 4 years ago

“Fabulous mirror well packaged”

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Posted 4 years ago

Hi Lynne, thanks for getting in touch. We are so pleased to hear you love your mirror and that the delivery went so smoothly.

Posted 4 years ago

“Great products, prices and service. I saw the same bookshelves on other websites at more than £200 more! I received the bookshelves very quickly and they were beautiful. They were packaged really well to protect them in transit. The delivery company scheduled a day that was convenient for me and kept in touch re the status, giving me a clear idea of time of delivery. Highly recommended!”

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Posted 4 years ago

Thanks for the great review Victoria. It's always lovely to hear when our customers are so happy with their purchase and the whole order and delivery process.

Posted 4 years ago

“i ordered a plant pot and plant. unfortunately my chosen plant was OOS, but the seller offered an alternative, superior plan instead.”

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Posted 4 years ago

Hi Monica, I am so glad you are happy with the alternative we could provide and apologies again that the original item wasn't in stock.

Posted 4 years ago

“The item we purchased was just as described and we are very pleased with our choice. The quality is pretty much as we expected. However the whole experience was marred by the excessive time for delivery. On initial purchase on 11th June we were advised that delivery could be up to 3 weeks - fine. After waiting 4 weeks and no delivery we had to chase progress only to be told that delivery had been delayed until 15th july - not great news but ok it happens. On 21st July and still no delivery we had to chase matters yet again as there was no correspondence from onlyhome. Co. Uk keeping us informed. Only after giving them an ultimatum did we get a another delivery date for 28th or 29th July - 7 weeks after purchase. No apology, no compensation just a derisory £5 offer off our next purchase from them for submitting this review - we won’t be taking up their offer as we won’t be buying from them again.”

Helpful Report

Posted 4 years ago

Hi Julie, as much as I am pleased that you are happy with the item, I can only apologise about the issues you had with delivery. It isn't normal for our customers to have a delay such as this. With the current logistical issues caused by COVID it has had a knock on effect with some of our sellers but the lack of communication you had is not good enough. Due to this, I have credited your account on OnlyHome.co.uk with £15 in the hope that you will give us another try to show the service we provide to the vast majority of our customers.

Posted 4 years ago

“Easy to deal with, good prices and quick delivery. Will definitely use them again.”

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Posted 4 years ago

Thanks for your great review Steven. We are so pleased to hear you love the product and the service you received. Looking forward to helping you find the right items for your home again soon.

Posted 4 years ago

“The product arrived beautifully packed and at all stages I was advised about the status of the order. The quality of the bedside table is excellent!”

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Posted 4 years ago

Thanks for getting in touch Judith. We always love to hear when the experience shopping with us has ticked all the right boxes :)

Posted 4 years ago

“Great customer service and speedy delivery”

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Posted 4 years ago

“My order arrived on time and communication was really good every step of the way.”

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Posted 4 years ago

“communication was an issue, I ordered a chair and said was in stock which is wasn't. Waited a week then phoned to see what had happened to be told it was not in stock , I was told I had been emailed but I checked every box and no Email to be found . I spoke to a great guy who sorted it out by going with another colour . Packaging was in a bad state but chair was good . Would I use them again yes I would but only to give them another chance . Anne”

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Posted 4 years ago

Hi Anne, I am sorry about the issues with your order but glad we could get it resolved for you efficiently. I really do hope you use us again as your experience is not the norm here and we would certainly want to show you that :)

Posted 4 years ago

“The dog bed cover arrived quickly, well packed and in good condition”

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Posted 4 years ago

“Very good service and good quality product. The lamps look just as we hoped”

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Posted 4 years ago

“Very efficient service.”

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Posted 4 years ago

“I bought lovely Just Slate cheese knives and spoons from Only Home. Delighted with purchase and pleased with service. Best price I found. The items arrived in perfect condition and customer service was good. I’ll definitely recommend Only Home to friends.”

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Posted 4 years ago

“The bed cushion is great and excellent quality my little French bulldog loves it! Thank you and will be ordering again”

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Posted 4 years ago

“We’ve purchased a rocking chair which arrived with missing parts; however, the shopping experience was great as the customer service solved the problem asap. Would recommend!!”

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Posted 4 years ago

“It wasn't clear to me when buying that this was a marketplace rather than an online shop. That said, my item was faulty & Only Home facilitated the refund with the seller efficiently.”

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Posted 4 years ago

“Really great quality products, and delivered quickly and efficiently. Thank you.”

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Posted 4 years ago

“Value for money”

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Posted 4 years ago

“Really great product, excellent quality, packaged up well and came with really clear guidelines on how to assemble.”

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Posted 4 years ago

Only Home is rated 4.4 based on 846 reviews