Only Home Reviews

Name: Only Home
Rating: 4.39

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

4.4

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

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Only Home 5 star review on 6th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product, delivered when stated. Not keen on preordering but liked the fact it was an accurate date.”

Helpful Report

Posted 5 years ago

“Anne from Glasgow I bought seats and seat pads was delighted with them delivery was fast”

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Posted 5 years ago

Thanks Anne, we're really pleased we've been able to help with your seat pads. If the team can help with anything else for your home in future, please don't hesitate to get in touch. James Customer Support

Posted 5 years ago

“I am very pleased with the quality of products that I have purchased through this site. It is just a shame that their administration lets them down, which is why I think they may have had adverse reviews in the past. Will definitely consider them when buying more products.”

Helpful Report

Posted 5 years ago

Hi David Thanks very much for your review, we really appreciate the time you've taken to give us this feedback - all of our feedback goes into making our service and offering better for our customers like you. As a fast growing UK based marketplace working with lots of sellers on the OnlyHome.co.uk platform, we have suffered from a very small number of issues like you experienced and we're really sorry. Our focus is 100% on our you (our customer) and it's hugely annoying for us - and for you - that we have these issues. As we continue to develop our systems to work more closely with our sellers and have valuable feedback from customer's as you've shared this is what will get us to perfect! Please don't hesitate to speak with our team (tip. emailing support@onlyhome.co.uk gets you through to someone who can help the quickest) as they'll be delighted to help with your next order and I'm confident that you should have a much more seamless experience in future. Thanks again for your feedback - it genuinely helps us get better so we can grow and help other customers have a brilliant experience so they can get great products that last for their homes as you have experienced. Thanks James Customer Support

Posted 5 years ago

“Speedy prompt delivery...arrived on date and time. Item was of very good quality and just like photo.”

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Posted 5 years ago

“I ordered a cheeseboard from Only Home for my son who lives in Norway i like to buy quality products made in Scotland so this was ideal it's beautifully made and the Thistle design is perfect very well packaged and prompt delivery”

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Posted 5 years ago

“I have rated the product inventors lounge chair as 5 star as it is a lovely piece of furniture and arrived dead on the six weeks I was told However the courier only text me on the morning he was delivering and left the chair in my drive with no card or anything to say it had been delivered lucky it did not rain before I managed to bring it in So chair is comfortable and lovely courier needs looking at! I would buy again”

Helpful Report

Posted 5 years ago

“I was appalled at the £60 delivery charge to Northern Ireland applied for a light to medium weight parcel. Other providers deliver free or charge around £5 - £15”

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Posted 5 years ago

Thanks for your review. We're always evaluating our shipping procedures to ensure that we're competitive so I apologise that you feel the delivery in this case was too high. We charge delivery on orders over a certain amount so there's transparency about these costs but if we can offer a cheaper shipping method for these items in future we will absolutely do so. We hope you visit OnlyHome.co.uk again where you can discover over 30,000 products for your home from many different sellers. Many thanks James Customer Support

Posted 5 years ago

“Bought a set of drawers for £600, never arrived. 15 days later and no sign of shipment or update. Company sent a tracking number for shipment on placing the order, the courier confirmed directly to me that shipment was cancelled and the courier never received the item. Only home seem incapable of resolving or returning calls. A very very expensive mistake, heed the warnings.”

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Posted 5 years ago

“Purchased 6 dining chairs which were delivered early and well packed. Very happy with the service and would most certainly recommend "Only Home" to everyone.”

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Posted 5 years ago

“Costomer service staff was very helpful and responded very quickly. Communicated with chat, email and phone. Also me and my son love my purchased item.”

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Posted 5 years ago

Love the photo Aiga, really pleased we could help kit out your son's room. If we can do anything else to help just let us know. James Customer Support

Posted 5 years ago

“Ordered a mirror that came damaged, emailed the company and a new one was sent out and damaged one picked up within the week... very impressed with the service.”

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Posted 5 years ago

“Great price and quick delivery:-)”

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Posted 5 years ago

“Unfortunately I have had significant challenges. The item I purchased said it was in stock and gave me delivery date. I then received an email saying it wasn’t in stock and would be a week later. I wouldn’t have bought initially knowing this as it was a present for my sister and arrived later than the day. When it arrived, a leg was stuck inside the drawer (media unit) which I am still yet to be able to remove. It has taken many emails back and forth to find a solution which is that I will be sent a new piece next month! This piece has to be collected, which is still yet to be arranged. Very frustrating experience so far. In only homes defence they gave me 15% refund. Not that his covers the inconvenience I have dealt with. And my sister still waits for her present.”

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Posted 5 years ago

“Brilliant quick service, brilliant product!”

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Posted 5 years ago

“I bought a lovely mirror for my living room and was very pleased with your service.”

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Posted 5 years ago

“The quality is out standing and the prices are excellent. Customer service was brilliant and arranged delivery before hand with me so I would be home to receive my mirror I will be using again in the future”

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Posted 5 years ago

“High quality chairs at an unbeatable price. Next day free delivery. Would definitely recommend only home.”

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Posted 5 years ago

“Although a little tricky to begin with when order was sent wrong but was resolved and sorted swiftly but customer service does need some work as correspondence was weak but overall the items where well made and worth the money spent”

Only Home 4 star review on 2nd April 2019

Helpful Report

Posted 5 years ago

Thanks Louise, we are so pleased to hear that you are happy with your stools and hope they look great in their new home..

Posted 5 years ago

Hi Louise, Apologies that there was an issue with the first shipment and communication but we're delighted that you are happy with the products and hope they're getting well used in your home. As a fast growing UK based Home marketplace our focus is always around you (our customer) as we'll only grow by delighting you and ensuring you have great products that are great value but last a long time. That's our goal and we're sorry that sometimes things go wrong. Where we fall down, our team always put in place processes to learn and develop processes to ensure issues don't happen again. We're really appreciative of your feedback as that's what helps us grow and perfect what we're doing so you have the best experience possible. Thanks again for shopping with OnlyHome.co.uk James Customer Support

Posted 5 years ago

“Ordered some dining chairs... the website wasn't updating my order status after 48 hrs, so I had to chase up customer services as to when I could expect delivery. When they arrived, one of the chairs was damaged and had a hole in it. They tried to blame the courier for the damage, but anyone could see that a thin plastic sheet covering chair seats, in a box next to metal chair legs isn't good enough.”

Helpful Report

Posted 5 years ago

Thanks for your feedback. I can see that the chairs you ordered were successfully delivered well within the time frame advertised on our website (a total of 2 days from order to delivery). I am very sorry to hear that one of the seats arrived damaged. We choose our delivery partners very carefully to ensure that orders reach our customers in perfect condition and can only apologise that on this occasion we were let down by the chosen courier, who caused damage to your order in transit. I understand that the team helped resolve this with a replacement so we hope you are happy with your order now.

Posted 5 years ago

“This was our first time shopping at Only Home and I was delighted. Our stools came very quickly. We had a small issue with one of the stools and the situation was swiftly rectified by the customer service team. I would definitely shop on this site again.”

Helpful Report

Posted 5 years ago

Thanks for your feedback. Our customer support team are always here to help our lovely customers, we are pleased to hear they were able to resolve your issue quickly and efficiently.

Posted 5 years ago

Only Home is rated 4.4 based on 846 reviews