“Your staff are exceptional - always helpful and friendly and your flower arrangements are always outstanding and unique. You seem to have it all spot on and I wouldn't hesitate to recommend you :)”
“I bought the infinite quartet from only roses. I usually order my roses from maison de fluers in dubai. But I thought these roses are equal to them. And the service was also very good. I want to thank only roses for their great customer service. I will surely be using them again and I would recommend to anyone who is interested in buying roses.”
“I bought 60 big sexy roses for my wife's birthday and got a message the day before that you had not got any delivery!
You promised to arrange for similar roses to be delivered but they were clearly smaller and shorter than what I had paid for.
On top of that you delivered 4 vases that were not what I had bought and far too high and far too cramped for 15 stems for the smaller and shorter roses.
I had to go to Moyses Stevens to get it sorted so I will go back there as I am a big 'consumer' of roses!”
We are sorry that you were dissapointed with our service. As soon as we found out our shipment was delayed we phoned and advised that the red roses previously ordered may be slightly different, in order to be able to deliver them, but still red as requested. To apologise for the inconvenience we offered to add more roses at no extra cost.
In regards to the chosen Cylinder vase, it was measured in store and was exactly the height requested but slightly wider, making sure the roses would not be cramped.
The day after the roses were delivered we telephoned to make sure that you were happy with the product and if there was anything else we could do and you informed us that your wife was happy.
We are sorry that you were dissapointed with our service, as we did all we could to remedy the situation and in the future we will strive to make sure that it doesn't occur again. We were thrilled to hear that your wife received and enjoyed her roses
“The web booking system is a disaster! If you are going to have one - it needs to work properly! This was the second time it was not able to complete the order and I had to telephone it in. Happy with the flowers. Delivered only 15 minutes outside of the agreed slot.”
We are constantly striving to improve our online booking service and we are extremely sorry that you have been inconvenienced.
In the hope that these problems can not occur in the future, would it be possible to let us know exactly where our booking service let you down so we can aim to make sure the issue is resolved?
We are thrilled that you were able to recieve and enjoy your roses on time by phoning in and we do hope to see you again. Thank you.
“Excellent service delivered as usual by the amazing Patrycja! The flowers were for one of my employee who had just left the hospital and it made her cry with joy! Well done guys!”
We are so thrilled to hear that our roses brought so much joy and that our service continues to meet your expectations. Thank you so much for the feedback and we look forward to seeing you again soon.
Thank you so much for your wonderful review of our roses and service. Your review really brought a smile to everyone in store. We look forward to seeing you again soon.
“Tricia was very helpful, patient while I was deciding what to choose and efficient. The flowers arrived perfectly at the earliest moment she said they would. I saw them on Sunday and they were beautiful and my daughter says they still are today. Thank you very much”
“First of all, i'm disapointed in only roses !! I ordered 1 statement rose to birmingham and payed everything including the delivery, its not delivered to my friend and i'm still waiting for a respond ! This is so pissing off !!”
