“Have recently used On the Beach again after recently returning from a Covid affected holiday that had to be moved a couple of times! No hassle really easy with no extra costs occurred. For me that is the peace of mind we all need in these unsure times when booking our holibobs 😎”
“I am so impressed with everything, customer service are friendly and helpful, prices so so affordable and when covid hit I was kept informed every step and the refund was paid after 2 weeks, I will always use on the beach and I highly recommend”
“I had to phone on the beach. For some help with my booking. The lady on the phone was brilliant. Nothing was to much trouble for her. I'm a very happy customer.”
“Been using OTB for years and have never had a issue. During Covid had several holidays affected but OTB were great every step of the way, helped with moving holidays and also quick with refunds. All in all a great service and great customer service when needed to contact.”
“Easy booking, reasonable prices with opportunity to spread the cost. Prompt confirmation of booking. Have booked with On the Beach previously and all went smoothly.”
“Very good website, everything very clear. After I made my booking a few weeks later I wanted to add my friend to come too and to add on another three days. It was very easy to communicate with an agent and she did it all for me, very good customer service.”
“OTB in my experience have improved from the problems arising from the pandemic and eventually refunding customers for cancelled holidays.
We have since booked a number of holidays and have full
confidence in customer services resolving any problems.”
