“Really reliable and trustworthy company - had to get a refund last year due to a child’s negative PCR test and they were amazing and talked us through everything - we have re booked through them for this years holiday and again easy to use website and amazing value for money”
“Shocking service. I booked my holiday after searching and realised that my departure and return airports were different? Why on earth would I want that? Surely that should be something you would specify as an abnormal request? I straight away called you and my cordless phone went flat after being on hold for 2.5 hours. I got charged £47 pounds for the pleasure of a call that never even got through to anyone. You gave me £20 back which I feel is an insult. I certainly will not be using you again or recommending you to anyone.”
Hi Nick, I am sorry to hear that you could not get through to us, our lines are busier than usual due to current government announcements. I can see that the airport issue has now been rectified via the messaging system on your booking, sorry for any inconvenience. Thanks, Gary
“Holiday was easy to book
We changed hotels a couple of months after booking and it was really easy and confirmed quickly
Great updates on transfers
Thankyou”
“Holiday looks great value. It was very easy to book online and so far so good. Proof of the pudding will be in the eating so to speak come December when we travel. Fingers crossed.”
“Have used them on a few occasions with no problems. I wanted to contact them however regarding the covid testing offers they have. I discovered that they were offering free tests, but wasn't sure if that applied to me. I tried to contact them by email which proved impossible to do. I then tried to phone and got cut off after waiting on the line for over half an hour. In the end I paid for my own tests as couldn't take the risk that I may or may not be entitled. I've no problems with the holiday, but communication is far from satisfactory. Will I use them again?...I will have to think about that. Maybe, maybe not. Sorry, but I feel a little let down”
