“Buyer beware!!! Shoes took a month to get to me, tracking info didn't ever give me an eta, the quality is quite horrible, getting ahold of them is a nightmare, and above all else they sent the wrong size.”
“I ordered the size I wear, but they arrived and did not fit. I immediately notified the company but they refused to exchange them or let me return them. This company is a scam. BEWARE”
“This company is a scam. I ordered on dec 11, order was delivered to the wrong address in January and they are not taking responsibility. Worst customer service. Worst company ever”
“Ordered 16 days ago and they have not shipped yet nor am I getting an email reply from them, they basically ran off with my money. Such a scam. Lesson learned”
“If I could give a 0 star rating, I would. The shoes they sent were too small. The fur on the inside was not in the shoe properly. The company refuses to refund my money offering only a 20% refund. Do not buy from this company. The shoes are junk and the customer service is nonexistent.”
“Reporting the to BBB. They sent me the wrong shoes after waiting almost a moon th and refuse to refund my money. They offered me a 10% refund to keep the WRONG SHOEs. They are a huge scam. And the shoes were the cheapest I’ve ever seen.”
“Ordered shoes in September, 3 months later they are not here yet. Contacted the company they said they were shipped and lost at Customs. Now they tell me they are out of stock. Won’t provide a tracking number to me. Terrible customer service. I asked for my money back today, will see how long that takes. I will be contacting my credit card company if I don’t get a refund quickly.”
“I ordered two pairs of shoes in September. After inquiring several times they kept saying shoes were shipped and lost at post office but would not produce a tracking number. 3 months later, multiple inquiries and now they say that shoes are out of stock. Just send refund. Company is in China and a rip off! Do not buy here.”
“Worst experience EVER! This company is nothing but a scam! I ordered shoes at the beginning of January and I have yet to receive the shoes. I asked for a refund 5 times and they keep giving me the run around. I’m contacting my credit union and reporting fraud! Do NOT order from them!”
“Didn't add the coupon properly to my order and so I tried to cancel it within 3 minutes. They make you email to cancel rather than do it online and they didn't respond for almost a whole day. By then of COURSE they say the order has already shipped because they literally waited to respond. They refused to refund the coupon amount. Overall just a poor experience with a rude, shady company.”
“when I placed my order it stated I had 24 hours to make any changes. I made changes to my order within 30 minutes and I get an e-mail stating oh sorry but your order has been shipped. Now I'm trying to return the item but getting a run around. All they say is "sorry". Every email is answered by a different person. No consistency. It took me 2.5 MONTHS to get the shoes that are the wrong size! These people absoluetly suck. AVOID.”
“when I placed my order it stated I had 24 hours to make any changes. I made changes to my order within 8 hours and I get an e-mail stating oh sorry but your order has been shipped. Now I'm trying to return the item but getting a run around. NOT VERY HAPPY WITH THIS COMPANY & WILL NOT MAKE ANY OTHER ORDERS WITH THEM”
“Overall, I've had a really great experience with Ootdshoes. Everything that I've ordered has come and is of good quality. Soft and supportive. Wore them right out of the box and absolutely no rubbing anywhere. So comfortable and soft. The support is great. I wear a size 9 and they fit as expected. They can be dressed up or down. I love them and expect I will live in them this summer.”
“I have a good experience with Ootdshoes and received very high-quality products. I would definitely order from Ootdshoes again. They are so great!! Sturdy and amazing quality for the price. Definitely considering buying them in different colors. I got my normal size and they fit great. I have wide feet and they have plenty of room.”
