Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,352 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

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“Every repair they identified was exaggerated and overpriced. The repairs we made on our own were typically 1/3 of what they said it would cost. We were asked to hold money in escrow in case of damage during a pier repair. They would not respond to emails or requests for the money, then miraculously produced an invoice in exactly the amount held in escrow. DO NOT DO BUSINESS WITH THIS COMPANY!!!”

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Posted 5 years ago

Hi there, We appreciate you taking some time to share your experience. We would like to learn more about your situation, can you email community@opendoor.com, with more information and the property address?

Posted 5 years ago

“OPENDOOR IS AMAZING! My 91-year-old mother finally decided to move to California from Florida to be closer to us. Hooray!! When it came time to sell her house I knew it was going to be difficult to try and manage things from across the country. We knew that we didn't want a series of open houses, or having random people disturb her wanting to look at the place and making ridiculous offers or worse yet just "casing the joint," nor did we want to deal buyers who fall out of escrow at the last minute. There were some issues that necessitated her trying to make the move as quickly as possible. When parents sold their home a few years ago before my father passed it took well over a year and even though the sale was listed "as is" they still spent so much time and effort negotiating things that weren't necessary. This lead us to Opendoor. I did my research and they seemed to be reputable and on the up-and-up. I read some really negative reviews but the theme seemed to be people who had a really inflated idea of how much their home was worth or that it wasn't in as good condition as they thought or that they didn't have a lot of equity in the home. So for us, Opendoor seemed like a good alternative. We contacted Opendoor in late December and spoke to one of their reps who walked us through the whole process. One of the things he kept saying was that we could cancel the deal at any time, right up to the end. That gave me a bit of security knowing that if something were to happen we could back out. We filled out the rest of the online paper work (I should mention that we did all this while Mom was visiting California for the holidays) and a few days later got our offer. I was really hesitant to open it but was pleasantly surprised. It was in line with what I had expected. I know my mom wanted more but I don't think she was being realistic. It actuality it was probably a bit on the low side. Had we used a traditional real estate agent they probably would have listed it higher expecting to come down on the price. Plus if we ended up waiting a year or more the market (which isn't really that stable right now) could have tanked and we would have ended up losing money on the house--this happened to my parents twice in the past. With the fee that we paid to Opendoor, my mom made a small amount of money on the property and basically lived in that house for three years rent free. We accepted the offer and could have closed within a couple of weeks but wanted to give her a little more time to get things packed. We ended up changed the closing date a couple of times and it was no big deal. Even the final walk through we had to reschedule at the last minute and it was fine. The one potential hold-up was the inspection. I thought for sure they'd come in with a check list and start making all kinds of deductions for even the littlest things. Now my mom's house is in really good shape. It was a flipped property when she bought it and she was the only one living there for the three years. So there wasn't really anything for them to find and anything minor they just over looked. So we passed the inspection with no deductions at all. From the time that we first talked to Opendoor to the time we were on a plane headed to California (with the money in the bank) was two months. The whole time I kept waiting for the other shoe to drop; for something bad to happen. And nothing bad ever did. I still can't believe how incredibly easy it was. The other thing that I think is important to mention is the amazing customer service. EVERY SINGLE PERSON we dealt with that was on our team--from initial intake, to the title and escrow services to the team that did the home inspection and the notary who came out to have her sign the papers--were friendly, professional, well-informed, and courteous. They were all so understanding of our situation and made sure we understood every step in the process and were there every step of the way. When I sold my house a few years ago, I loved my real estate agent, but I did feel that once we had a buyer that she disappeared. And that's when I really, really needed her to help me understand all of the paperwork and procedures, etc. That level and quality of service is not something you find all the time and certainly not what you'd expect from an "online service." Opendoor was definitely the right choice for our family. If you have any concerns, talk to them. From what I understand, they don't take on every house that comes their way. And there's no obligation even up until the end. So talk to them and see what they can do for you. If you're like us, I think you'll find there a great choice. So as I write this my mom is sitting in our living room, our two dogs snuggled around her looking forward to the next chapter in her life. And she's happy. And so are we. Thank you Opendoor for making this all possible.”

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(Tampa) - Posted 5 years ago

Thank you so much for taking some time to share your experience! Please know that we have shared your kind words with our team. We are so happy that your family was able to benefit from the flexibility the Opendoor process provides. Thank you for choosing Opendoor for such an important transaction. We wish you and your mother all the best in this new chapter.

Posted 5 years ago

“They’re going to blind you with the wow factor on your initial offer. What happens is instead of low-balling you up front, they give you the wow number. Then you accept the offer and go under contract. That’s when they decide to take back $15k from that offer because they “over-valued” the home on top of the list of requested “improvements”. Getting a revised offer while under contract...hmmm. Now we’ve got to back out of our contract with the builder of our new home because what was supposed to be our new home requires us to be under contract on the selling home in order to proceed. I’m out my earnest money and whatever penalties I’ll face from the builder.”

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Posted 5 years ago

Hi there, We do apologize for what sounds like a frustrating experience here. We would like to learn more about your experience, can you email community@opendoor.com?

Posted 5 years ago

“I had a very good experience with Opendoor. The bought my house within price range. Every one I spoke to was very polite and helpful. Special thanks to Micheal who responded to my emails day and night. They help me move to my new smart home. I will recommend Opendoor to anyone who wants to sell their house quickly as needed.”

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(Dallas) - Posted 5 years ago

“I learned about OpenDoor through my company. I decided to try them out for jokes and giggles to see what my house was worth. I was intrigued with the price I was given. I waited several months and when my husband and I decided to look for another house. I decided to give OpenDoor another look especially when I found out that Lennar homes had invested in them. I submitted my pictures and got my price I was looking for our house. OpenDoor team came out to give me estimates on items they felt they would need to fix to resale my house. The amount they came back to minus from the price they had given me was still good for me to move forward with building our house. I love that we were able to stay in our house while it was being built. OpenDoor and I was under contract and once m y house was built, I signed the paperwork for OpenDoor to own our house. We were able to stay in our house after we didn't own it while we closed. (We had to pay a price but well worth IT!!) I tell everyone that wants a less stressful way to sell their home, go with OpenDoor. If I had to sell any house in the future and if OpenDoor is in the area, I would use them.”

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(Charlotte) - Posted 5 years ago

“I had a pleasant experience it saved my client 20 days before foreclosure sale with a cash buy with a little snag when my client owed an extra 4800.00 discovered a day before closing!Thank You”

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(Atlanta) - Posted 5 years ago

“I wanted to sell my home (which I was renting) in Oregon while I was out of the country for a few months. The Opendoor team was great at coordinating everything with my property manager and ensuring everything was seamless across the various teams such as the Title Company. I was able to visit a notary in Europe and close the deal. The time line was probably shorter as compared to listing the home and staging it for viewing. It was definitely much less of a hassle as compared to listing the home for sale. Brock who was my point of contact with Opendoor was always on top of things, very prompt and made coordinating everything quite convenient. I couldn't be happier. I like the Opendoor process which is completely transparent. I would recommend Opendoor to my friends and family.”

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(Portland) - Posted 5 years ago

“Offer me less than I paid 15 years ago. After a 12% fee I would lose 50K using this service. They are looking for idiots so they can rob them. BEWARE! Had several realtors that said it was worth 100K more than I paid so they were trying to make 150K. WOW”

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Posted 5 years ago

We appreciate you sharing your feedback. Please feel free to share any additional feedback with us at community@opendoor.com.

Posted 5 years ago

“SMOOTH. STRESS-FREE. DILIGENT. HONEST. EXCELLENT FOLLOW-THRU. CORDIAL. UNBELIEVABLE. WHAT UBER IS TO CARS, OPENDOOR IS TO HOME-SELLING.”

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(Phoenix) - Posted 5 years ago

“Opendoor provided excellent home sale service from start to end.Best of all,there were no pre-scheduled home visits or inconvenience in selling my home.It was great communication via email,text or phone with my assigned opendoor manager,and home advisor through out the home selling process.I definitely recommend opendoor to anyone considering to sale their home.Best of luck to opendoor and staff.”

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(Orlando) - Posted 5 years ago

“Opendoor did not offer to buy our home. They didn't even go see it in person. Disappointed.”

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Posted 5 years ago

Hi there, Can you email community@opendoor.com with the address of your home so we can take a look at what happened? We apologize for any delay in our communication.

Posted 5 years ago

“We had a very pleasant experience selling our home through Open Door. We sold quickly with low stress and no surprises. Everything was explained thoroughly and there were no surprises. We definitely recommend Open Door.”

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(Charlotte) - Posted 5 years ago

“We wanted to sell our home and build. We had a few problems however. We couldn’t close on our old house until after Feb 3 rd because we wouldn’t have owned it for 2 years until then. (Tax issues ). They wouldn’t start our new house until our old one had a contract. Also my son, who was building , had sold his house and was living with us with his cats and dogs. It was impossible to list our house. We tried open door. I wasn’t pleased with the first offer so I called Garrett. He said to send the comps I used. He was able to raise the offer and we accepted. They came out , inspected and had a list of repairs , painting etc. we offered to split the difference and they agreed. We closed , were able to stay in house 2 days after closing to finish up. It was a great experience. Loved working with them. No issues st all.”

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Posted 5 years ago

Hi Sara, great to hear you've had a good experience with us! We appreciate you choosing Opendoor for such an important transaction.

Posted 5 years ago

“My wife and myself have bought and soled at lest 8 homes if our life time and this had to be the most smoothest transition we have ever been though. everything was on time. and we closed on the date they said. Very happy with Opendoor and will us them again. Thanks”

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(Las_vegas) - Posted 5 years ago

“Sold my house by Realtor got a lot more for the house then what open door wanted to give me.Would not use them”

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Posted 5 years ago

Rob, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com so we can investigate.

Posted 5 years ago

“Used Opendoor app to find a home. Very pleased with the outcome. Found my home quickly and with a good price.”

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Posted 5 years ago

“Worst possibly customer service took 6 days to hear back from anyone after submitting a offer then got emails and calls from random people to never talk to again that knew nothing about the transaction or the next steps then they are very one sided and impossible to work with and overlook every request you make only willing to make several small repairs when the inspector found many issues with the house that are all major issues”

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() - Posted 5 years ago

“I bought my first home through OpenDoor, with no realtor. I was very pleased with the process and we have a beautiful home.”

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(Orlando) - Posted 5 years ago

“I was weary on using Opendoor at first, and to be honest I am so glad we did. My husband worked directly with Jalen throughout the process. Opendoor showed up when they said they would for the inspection, always was professional in a timely manor, and did exactly what was promised on our timeline. Also, Jason at Midtown Property and Law was very pleasant to deal with.”

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(Raleigh) - Posted 5 years ago

“Absolutely wonderful communication is a process and everything handled on the phone highly recommend!”

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() - Posted 5 years ago

Opendoor is rated 4.4 based on 3,352 reviews