Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,352 Reviews

86 %

of reviewers recommend Opendoor

Company Reviews

Metrics

Info

About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

Visit Website

Email:

community@opendoor.com

Write Your review

Tell us how Opendoor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We tried to sell our house a few years ago ourselves, and ended up losing a lot of money by keeping it on the market for over a year while 3 contracts fell through. This time, I didn't want to deal with the stress or worry about it and contacted Opendoor for an offer. They were very fair in their initial offer and we were under contract in a matter of days. The inspection process was very thorough and we had no problems at all in agreeing to what they asked for. At close, we signed the paperwork on 6/13, moved out on 6/14, and had the money in our account on 6/17. I told my husband that it didn't feel like we even sold it - no showings, no staging, nothing. The team at Opendoor was very quick to communicate with us to answer questions and I would recommend them 100% to anyone thinking of selling. Their process allowed us to move forward quickly and with confidence that we would close on time, not have the rug pulled out from under us at the last minute. I truly think where we ended up after the commission and repairs is better than where we would be on the open market. Opendoor is the best - thank you so much!!”

Helpful Report

(Charlotte) - Posted 5 years ago

“Brock Frederiksen, Aquistion Closing Manager, was with me every step of the way. He was very knowledgeable, patient and kind. He was quick to respond to my emails and phone calls. I felt reassured that all would go well and that I was in good hands with Brock. Selling my home with Open Door was the best decision I have made.”

Helpful Report

(San_antonio) - Posted 5 years ago

“This is my 2nd time I have used Opendoor within the last 2 years. Found to be great communicators, top notch easy software. Offers have been fair, taking in consideration what I believed through careful research to be retail value of home minus repairs needed. Closed without any hitches. Thank you !”

Helpful Report

(Atlanta) - Posted 5 years ago

That's amazing to hear Stuart! Thanks for sharing your experience and choosing Opendoor. We wish you all the best!

Posted 5 years ago

“It seems that everytime we find a property, even one that has been on the market for months with no offers, and we put one on, all of the sudden there are 5 offers that came in suddenly. It feels like you want me to up my offer and that is something that I will not do. I am also finding houses a bit more expensive then other companies.”

Helpful Report

Posted 5 years ago

“Well, I heard back quickly once I submitted the online application. That part was really easy. When I heard back, it was with the offer. I couldn't believe it was that quick. However, all of the comps in my neighborhood were from over a year previously and the offer was $50,000 less than the market value of my home. The rep asked for pictures of the current comps that were just pulled on my home by my real estate agent showing the current value (I didn't tell her I was talking with opendoor :/ After sending the real time comps, I never heard back. Finally I followed up and he quickly sent over another offer. $48,000 below market. I guess this is how they make their $$$ offer way less and hike up the price when they sell it. I give them three stars for initial engagement and -2 star for laughable offers...both times.”

Helpful Report

Posted 5 years ago

We appreciate you taking some time to share your honest feedback. Please know that we have shared your insights with our internal teams. If you have any additional feedback you would like to share please email community@opendoor.com.

Posted 5 years ago

“My sale with open door started smoothly and transitioning was great till the end, it was probably the most easiest experience selling a home.”

Helpful Report

(Dallas) - Posted 5 years ago

“I know our TH needed some work and with my husband being a disabled vet we were not up to repainting and doing what was needed. They had a great quote for us until the "inspection" - they said our main line was broke - we had it checked by HOA plumber and were told it was "dipped" so occasionally water accumulated and we had to have cleaned. They said our deck had to be taken down as it was unsafe/bad condition, and needed covers over window wells and some repair to carpeting. We had some issues about our counters which I won't go into. Anyway, we gave in and lost about $15,000 off the initial offer. Final walk thru on a Saturday their contractors were in there that Monday and in less then 2 weeks I saw it advertised on their site. No way did they repair a line that went from laundry room to outside, deck was still there, and no window wells. Hopefully they did fix pipe or whoever bought it is in for problems. Feel they are not a very truthful company and take advantage. Saw blogs do that Yelp won't put anything about them on their site and I tried and was unable to. I would not recommend them. So who ever bought 8871 Yukon St 80021 please be careful of the plumbing.”

Helpful Report

Posted 5 years ago

Hi Laura, We understand how there may have been some confusion here. Opendoor requests credits for items we believe reduce the value of a property or items that would cause a property to not meet our home quality standards and particularly those items which we believe a future buyer may request work on. Our request of credits is not a promise to spend the money on anything specific-which is standard in the real estate industry. When sellers and buyers negotiate repair credits, the seller is never obligated to show the buyer proof that they completed them. A credit is an indication of factors we believe reduce the value of the home, and in turn, the price Opendoor should pay for. We have confirmed with our local team that all necessary work has been completed at this property. If you have additional questions please email community@opendoor.com.

Posted 5 years ago

“Quick, easy to use, friendly service”

Helpful Report

Posted 5 years ago

“Opendoor helped me tremendously. I needed to move at a certain time and made that happen through this company. They offered me a fair price, let me choose the closing date, walkthrough date etc. I would highly recommend this company time and time again if you want the selling of your home to be hassle free and need to move by a certain time. The process for my situation,”

Helpful Report

(Dallas) - Posted 5 years ago

“Great, responsive, available at all times!”

Helpful Report

Posted 5 years ago

“Quick, responsive, very happy with the service and love our new home.”

Helpful Report

Posted 5 years ago

“I was very impressed with the knowledgeable and friendly professionals at Opendoor.”

Helpful Report

Posted 5 years ago

“Easy straightforward selling process. Between working 2 jobs and going to school full time I didn’t have time to sell the traditional way. I’m glad I went with Opendoor. Comparable offer and worth it for my time!”

Helpful Report

Posted 5 years ago

“It was a amazing and awesome experience working with the opendoor team especially Sam. She was always super helpful and there every time I need something. Christine Clayton, Escrow Officer/Carissa Pulido (Assistant) from OS National LLC are the nicest and fast closing department I've ever worked with. I would definitely sell my house again or recommend Opendoor. Very easy and smooth transaction.”

Helpful Report

(Las_vegas) - Posted 5 years ago

“I was very nervous about help my elderly friend sell his home. I've never sold or bought a home myself. But Carrisa was very helpful. I made at least 5 calls to her to day. She was there to answer every question or concern I had. She didn't make me feel stupid for not knowing. She two thumbs up, 5 stars! I would recommend Open Door especially if their agents are all as nice as Carrisa. Thank you!”

Helpful Report

Posted 5 years ago

“Requested an offer. Was given an offer that would require me to make any needed repairs to my home, and also pay insurance (even after I would have sold the home to OpenDoor). And, I would pay for any agent fees ... when OpenDoor eventually sold my home? All told, the offer would have made me LOSE money compared to what I originally purchased the home for. I thought the whole point of companies like OpenDoor was to take away the hassles of selling a home? Based on the offer I was given, I would still do all the work and pay for everything - just like working with a normal realtor. I'm honestly not sure what "value" OpenDoor brings to the process, because all of the burden and cost still seem to be shifted to me.”

Helpful Report

Posted 5 years ago

Hi there, Repair costs vary based on your home’s condition. The advantage of selling to Opendoor is we arrange a free home condition assessment. If there are repairs needed, you can choose to skip the work and have us handle the repairs after you move out. We’ll ask for a credit to cover the costs, and we can pass wholesale savings from our vendors on to you. Alternatively, you can choose to do the repairs yourself and send us photos and documentation after they’re complete. In a traditional sale, you’ll pay up to 6% in real estate agent fees. With Opendoor, you’ll pay a service charge. On average, our service charge is 6-7%, but it could be lower or higher (It’s never higher than 13%). Our service charge varies based on how long we expect it will take to sell your home. We assume all the risk of the home’s resale and holding costs so you can have the certainty of a competitive offer and move on your own timeline. You can also learn more about what it costs to sell to Opendoor on our website: https://www.opendoor.com/w/faq/what-does-it-cost-to-sell-to-opendoor If you have any additional questions feel free to shoot us an email at community@opendoor.com.

Posted 5 years ago

“Everyone that I have worked with at Opendoor has been very helpful and made the home buying and selling process super easy! I will definitely recommend Opendoor to everyone I know.”

Helpful Report

Posted 5 years ago

“Opendoor was a breath of fresh air. We were working with a traditional realtor who, for a variety of reasons did not work out. Switching to Opendoor was the best decision we could have made. They made it easy to view houses in a no oressure siruation, and then matched me with the best realtor I could have hoped for when it was time to finish out my offer. I would reccomend Opendoor to everyone”

Helpful Report

Posted 5 years ago

“To start I got an email stating I had to go to the IRS website and down load several forms named for tax purposes, fill them out and email them to them. It wasn't clear that I had to do that, I found this out 1/2 hour before they were due to close. When I tried to get theses forms Shelly Resler then said I have the forms I will email them to you. Annoying as a mobile notary came to the house the night before. They dropped the Ball. I did not have access to a printer and scanner which I told them several times 2 weeks earlier. It was a 2 hour walk to the library by this time 2pm it was made clear that the closing will not happen as scheduled and that several forms had to be resigned. A few hours before I was due to fly back to Australia. Next nightmare. After signing the forms I was told all is well it as good as done. So I booked a deal with ofx currency exchange deal as I made arrangements to invest the money coming. The next morning iwas to get a call at 8am stating all is well but instead at 9.30 am I get a call saying they wont put the money into my American account, the senders name matched the recievers , and it was done by Zillow 3 months earlier, they insisted to send the money back to Australia. this then caused a chain of events which cost be over $10,000 dollars. First I had to cancel the deal I made which cost $679.00 then a $21.87 for international calling. When they transferred the money they got a very weak exchange rate. I went from having $2500 surplus to being short $7500 on my investment deal. When I checked what happened it was there exchange rate was down $15000 on what it should of been. So what happened did open door pocket the money or was it the the people who exchanged the money. Not to mention the trouble I had with the investers who were waiting on the and to rebook the currency deal again”

Helpful Report

Posted 5 years ago

Hi John, sorry to hear that this was your experience with us. We always strive to provide a stress-free, positive experience with Opendoor, but if we've fallen short, we want to make it right. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 5 years ago

“Opendoor is a money sucking company that does not care about your home buying experience. We submitted an offer for a house and received an email that same night that they would no longer be accepting offers after 12 pm the following day. We waited patiently and received a counter offer at 12 that next day that was for the price that we had requested with one slight change. We accepted the counter and resubmitted an updated contract. At 3 pm they contacted again and said there was a “clerical error” and they thought our offer was more than what it was even though it was clearly stated on the first contract and they countered with the same price. They followed that up with that “it is their policy that until an updated policy is bound they will accept and review all offers to be fair to all involved.” They then requested for us to submit our best offer by 7 pm that night. So to summarize what happened there, they led us to believe we had the house, countered our offer and then got a new offer that was higher and decided to blow us off and call it a clerical error. We submitted a higher offer that night by the deadline and then never heard from them for 46 hours. They then called to let us know that we did not get the house due to a higher offer (*pretends to be shocked*). We are a young couple in search of our first home and Opendoor made it a miserable experience. I highly recommend taking your business elsewhere, unless you have the money to dish out for an overpriced home that they do not care if you get or not.”

Helpful Report

Posted 5 years ago

We are sorry your experience was less than stellar, Taylor. We want to give the best possible experience to everyone and are sorry we fell short here. Please reach out to community@opendoor.com with more information about your experience and include the property address so we can quickly investigate.

Posted 5 years ago

Opendoor is rated 4.4 based on 3,352 reviews