Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,352 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

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“You cannot tell me this company doesn't have any negative reviews!!! I find that hard to believe. They sent a so called "great realtor." I think they meant a conman!! I own my home outright and should have the right to decide NOT to sell. This so called realtor (which he is not) took advantage of me and my situation. Now he has put a so called "cloud" on the deed to MY HOME OF 19 YEARS!!!!!!! Because of his greediness I am about to loose everything. I have had to hire an attorney!!! I feel Opendoor should be responsible for their so called " realtor" as they referred to, more like a GREEDY CONMAN!!!! DO NOT WORK WITH THIS COMPANY.......SELLER BEWARE!!!!!!!!!!”

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Posted 4 years ago

Hi there, We apologize for what sounds like a very frustrating situation. Our team would like to look into this immediately. Please email community@opendoor.com with the property address and as much information as possible. Thank you!

Posted 4 years ago

“Had rental home 200 miles from where we live. Didn’t want to get into the whole sales process. Was offered a fair price, closed in 21 days. No hassles. We were happy.”

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Posted 4 years ago

Great to hear you've had a positive experience with Opendoor! Thank you for choosing Opendoor for such an important transaction.

Posted 4 years ago

“The entire experience was a good.”

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(Jacksonville) - Posted 5 years ago

Thanks for sharing, Chris!

Posted 4 years ago

“Like dealing with robots. They have no idea what they’re doing- basically just like dealing with dumb customer service people. They price too high and take advantage of both buyers and sellers. Cheaper to let a real estate agent handle too.”

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Posted 5 years ago

Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like to please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 4 years ago

“I had a good experience especially the freedom to view the property as many times it took to make a decision to buy.”

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Posted 5 years ago

We’re always happy to hear about the positive experiences our customers have with us. Thank you for sharing Manuela!

Posted 4 years ago

“We have been through 3 home sales. This was by far the quickest and smoothest we have experienced.”

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(Raleigh) - Posted 5 years ago

That’s fantastic to hear Rayford, thanks for sharing your experience with us.

Posted 4 years ago

“Late July, I contacted opendoor to purchase my home. Like most, I was skeptical of the process. Within 1 week an advisor came to our home to give us a real estimate of my home. The purchase price was actually nore than I was expecting to get. 4 months after the offer, I found a new home and sold my home to open door. The staff was very kind. They called periodically to schedule closing and each time we pushed the date back and there was no hassle. Closing was a breeze and checkout was simple. I would to share more of my story and speak to a staff member to rave about my experience.”

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(Jacksonville) - Posted 5 years ago

That's amazing to hear! We strive to provide a great customer experience with Opendoor and your feedback is incredibly valuable to us. Thanks for taking the time to share this, Dominic.

Posted 5 years ago

“Very good offer, everything was so easy right from beginning. It was my first house that I bought in 2013 but my family grew so we needed more space after finding new home I wanted to sell this house. I can Say it was a 5 star service”

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(Houston) - Posted 5 years ago

Thrilled to hear that Salim. Thanks for the positive review! We wish you all the best in this next chapter!

Posted 5 years ago

“I'm giving a 2 star rating so far because I only started the selling process. I've read the reviews and I gotta say it doesn't make me feel like it's gonna go well. This company comes across as heartless and only about money and not customer service. I hope I'm wrong..”

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Posted 5 years ago

Jess, Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 5 years ago

“Where to start? Do not buy from this company they screwed us over all the way til the closing day! Told us if we paid full asking price we would get a stainless steel package that meant the cheapest model stove in black w stainless trim and the cheapest dishwasher on a 264,000$ home was promised a lot and given nothing! They stopped caring for the property as soon as they excepted my bid even tho I was not able take over possession for 30 days the hot water heater was broke pool had major problems fans and lights ddnt work and I was expected to pay the home warranty for repairs. Crappy co crappy services!”

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Posted 5 years ago

Thanks for letting us know about this Shera. This is not the experience we strive to deliver at Opendoor. Please reach out at community@opendoor.com so we can look into this matter!

Posted 5 years ago

“I bought and sold with Opendoor. I really should write 2 reviews. Selling was a 5 star experience very easy and efficient. Both the gentlemen who did my home inspections were so great. Buying on the other hand was a 1 star experience. We didn’t specifically go out looking for an Opendoor home it just happened to be the home he loved. We used a realtor to help us find a home which did make us exempt from all monetary extras. It does say that on their website. The reason they get 1 star is when we submitted the offer we said we wanted the 15 year old upstairs carpet changed. They excepted our offer only wanting to change our close date. It was written in bold letters they excepted all other terms. When it came time for me to sign the contract my realtor could not find the paper about the carpet. When she called to ask about this they told her They would discuss it after the due diligence period. Which of course meant no new carpet. I thought this was very sneaky if they had just been upfront and said no we will not replace the carpet it would’ve been fine. There are a few things after our own inspection that needed to be repaired. Open door only gave us $150 to repair the dishwasher and toilet. Just know that these homes are very much as is. And even though I lost money by having my own realtor I am grateful she was there because she had to be on top of them constantly to make sure things were done. It would’ve been a very hard process to go alone.”

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Posted 5 years ago

We're sorry that this was your experience Stephanie, and thanks for letting us know. Please reach out at community@opendoor.com so we can look into this further!

Posted 5 years ago

“We found THE house and absoluetly fell in love with it. I hated to let it go but I got tired of going back and fourth. Opendoor would not work with us AT ALL. There were very simple fixes. If you want me to pay full price plus closing costs the very least you could do is fix the minor issues. After a while we gave up and began looking elsewhere and found another home. Upon terminating the contract they asked what could be done to save the contract?!? Absolutely nothing! You wasted the most valuable thing I have, MY TIME.”

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Posted 5 years ago

We strive to give everyone a great experience, and we are sorry you did not receive one. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 5 years ago

“My Open Door offer was well below the market value. I had to wait a little longer, but I sold my home for $30k more than the offer Open Door gave me. Well worth any hassles of showing or keeping the house clean.”

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Posted 5 years ago

Josh, I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 5 years ago

“Open door completely bait and switched us. We reached out to them with practical reasons why our home offer was way under "fair market value" and they responded with an updated offer of $50,000 higher! We were thrilled, though it was still far under the market value, it would allow us to pay off our mortgage and move on quickly, which is what we really needed at this time. Well...we went out and put in an offer on a condo, that is now under contract...and just today, day 5 of our 6 day promised time allotment, they decided to retract their offer and go back to their original offer, taking the $50,000 off yet again. They are scammers and worse really, messing with people's lives in a terribly unjust way! They should be shut down!!”

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Posted 5 years ago

“How do they have a 4.3 rating when every other review is a 1 star review lol??? If you are ok losing 20-30k selling your house to opendoor because it was more convenient then then you need to have a one on one with Dave Ramsey :)”

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Posted 5 years ago

Rachel, Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 5 years ago

“I sold my house on opendoor It was the best decision I’ve made. The process was soooo smooth it seemed hard to believe, they are 100% open with every aspect of the transaction!! Truly a great company!!”

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Posted 5 years ago

Joanna great to hear you've had a positive experience with Opendoor! Thank you for choosing Opendoor for such an important transaction.

Posted 5 years ago

“I thought I would purchase my very first home with Opendoor. I am so very disappointed. I was under contract. It took a while for a response but it was understandable in the beginning. The house needed a few major repairs but Opendoor refused to fix them. It was aweful because the issues were major safety concerns. My last day of the due diligence period, they just didn't respond so I had to cancel to prevent losing my earnest money. So disappointing!”

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Posted 5 years ago

We're sorry to hear about your experience with Opendoor, and if we’ve fallen short of your expectation of us we'd like to look further into it. Please reach out at community@opendoor.com with your best contact information and property address.

Posted 5 years ago

“I was asked to write a review but We have not yet completed our Buy/Sell experience. So far so good with a few exceptions. I'm in the process of buying and selling with Opendoor. I had originally started a few months back. The agent I was assigned Marlon never submitted my offer on a home that We fell in love with, because he didn't think We could compete with a Cash offer. Even though our offer was over the asking price. It jaded our experience and We stopped looking. But our tour guide Stephen Clark is truly the only reason We tried again. I love the ability to tour the houses with such great flexibility and on your own time. We have toured over 15 homes with Stephen Clark. He has made this experience amazing. He is very responsive and has been extremely helpful. He recommended another agent Jimmy Garcia and it has been an awesome experience with Jimmy and Stephen. They are both very knowledgeable and supportive. Because of my first experience. Now selling has been another experience. I want to sell because of the trade in offer of 2%. I have requested an offer to sell my house to Opendoor twice. Both coming in much lower then what I expected. I requested a 2nd review, both times they have lowered their initial offer each time. I even sent them an appraisal that was done on my home in October for review and they still lowered the offer. My home inspection was scheduled very quickly, and I got to choose my closing date. Which should align with the purchase of my the new house. I'm just hoping when they come on Tuesday they don't feel like there are extensive repairs needed. My husband keeps our home in great condition and I feel like the offer on the house is low as is. I will hopefully be adding a great review overall with Opendoor for sale of my home too.”

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Posted 5 years ago

That's amazing to hear! We strive to provide a great customer experience with Opendoor and your feedback is incredibly valuable to us. Thanks for taking the time to share this, Francisca.

Posted 5 years ago

“Opendoor provided one of the best realtors to help me with my home purchase! Opendoor made it easy for me as a first time home buyer experience great. Thank you”

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Posted 5 years ago

We love hearing stories like these! Thanks for taking the time to share, Franco.

Posted 5 years ago

“I just purchased a home in Glendale, AZ. I would like to start off by saying how unhappy I am about not being about to inter the my house after purchased and paperwork was signed. My front door came with a keypad but I guess batteries where low because no matter what I did the door didn’t open. I tired to contact Opendoor customer service and all they could say was it’s no longer our property. I had to take the lock off the back door to inter the home to finally get my keys from kitchen counter. So after all that I have no RV gate keys storage room and mailbox keys. After paying for rekeying items (Opendoor) refuses to reimburse for anything. It’s like ones paperwork is signed you are on your own. My first experience and not a good one.”

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Posted 5 years ago

We are sorry your experience was less than stellar Vanessa. We want to give the best possible experience to everyone and are sorry we fell short here. Please reach out to community@opendoor.com with more information about your experience and include the property address so we can quickly investigate.

Posted 5 years ago

Opendoor is rated 4.4 based on 3,352 reviews