Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.42

4.4 Rating 3,400 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This business is not military friendly for one. The 8 to 9 percent commission takes about $20,000 or more out of your sale up front. It's way to high for what they say "assume the risk." Then the offer is below market value. So you lose $20,000 with the enormous high 8 to 9% commission then you lose another $10,000 to $15,000 on the offer of for your house its a true rip off. Good business model for making a profit. I would stay away from this place unless you are just desperate. Military member stay away not military friendly at all. I would give this business a negative review but the person that came out to look at the house was super nice. Also I would say watch the person looking at your roof and AC system. If not you'll end up paying for something. Not a good choice spend the time to show your house keeping additional $10,000 to $15,000 is worth doing that. You've been warned!!!”

Helpful Report

Posted 6 years ago

Hi there, We truly appreciate your feedback. Our team actually has a lot of experience working with military families, we have found that the flexibility and certainty that the Opendoor process provides is a huge benefit. We do understand and respect your feedback and welcome any additional insights you would like to share via email to community@opendoor.com.

Posted 6 years ago

“First, the offer was really low and the fees about the same as the commission and closing if a traditional broker listed the house. They make money on the fees and the resale of your house. The deal may have made sense if they didn't charge fees and only charged the closing. The first red flag that made me nervous was the sales person called from a phone that was not listed to him or Open door but to another company called Maxim Health. He said that was the phone system they just bought and the name hadn't been fixed yet. Not buying that one. Just not processional. I cut the conversation short.”

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Posted 6 years ago

Hi there, We do apologize for any confusion. Please know that this was escalated immediately and our team is addressing the confusing caller identification information. We do appreciate your feedback in regards to our process and fees. Please feel free to share any additional insights with us at community@opendoor.com.

Posted 6 years ago

“Don’t sell your home to Opendoor. Their vendor damaged our home and they said they would reimburse us for damages and now they are sitting on the settlement agreement and won’t return calls and emails. This is a Shady company”

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Posted 6 years ago

Hi Sherri, Please know that our team has been prioritizing your situation and we do apologize for what sounds like a frustrating experience. Feel free to share any additional feedback by emailing community@opendoor.com.

Posted 6 years ago

“Please don’t do business with Opendoors. They are liers!!!!!prior to closing my inspector said that there were problems with our master bedroom floorboards. Opendoors said they would fix it before closing. They sent me documents stating that they did. After 2 months living in house we see that there were lots of problems with our floors. Contacted them , they said they would take care of it. After 7months of emailing back and forth. They finally said they were not going to fix the floors. Don’t do any business with them. As previous reviews from other people stating that they do bad job with the repairs. It is true!!!! Because I felt for it too when i saw brand new carpet put down. Didn’t know they tried to cover it because the floorboards were falling apart. So I’m in the process, where my attorney is going to be doing the talking now. Never will I be doing business with Opendoors ever again!!!!”

Helpful Report

Posted 6 years ago

Hi Stephanie, Please know that our team has been prioritizing your situation. We do apologize for what sounds like a frustrating experience. Our team will be contacting you directly. Feel free to share any additional insights with us via email at community@opendoor.com.

Posted 6 years ago

“Opendoor has a ridiculous policy of not including solar in their appraisals. In fact, I have been advised that all solar will be removed from the house upon the sale to them, which is insane. Not a very forward thinking policy.”

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Posted 6 years ago

Truly appreciate your feedback on this. We will be sure to share it with our internal teams.

Posted 6 years ago

“Open door gave us an offer that we were considering but before the expiration of that offer they pulled a bait and switch and lowered it 16,000. Whatever they are offering be sure and print it in writing . Don’t trust them..They need to be accountable for their offers . I had heard this about them from other people but don’t always think the worst of people, but I have found that the negative things I have heard about them is absolutely true.”

Helpful Report

Posted 6 years ago

Truly appreciate your feedback. Please know that we will be circulating your feedback internally. If you have any additional feedback you would like to share, please email community@opendoor.com.

Posted 6 years ago

“Every repair they identified was exaggerated and overpriced. The repairs we made on our own were typically 1/3 of what they said it would cost. We were asked to hold money in escrow in case of damage during a pier repair. They would not respond to emails or requests for the money, then miraculously produced an invoice in exactly the amount held in escrow. DO NOT DO BUSINESS WITH THIS COMPANY!!!”

Helpful Report

Posted 6 years ago

Hi there, We appreciate you taking some time to share your experience. We would like to learn more about your situation, can you email community@opendoor.com, with more information and the property address?

Posted 6 years ago

“Offer me less than I paid 15 years ago. After a 12% fee I would lose 50K using this service. They are looking for idiots so they can rob them. BEWARE! Had several realtors that said it was worth 100K more than I paid so they were trying to make 150K. WOW”

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Posted 6 years ago

We appreciate you sharing your feedback. Please feel free to share any additional feedback with us at community@opendoor.com.

Posted 6 years ago

“Opendoor did not offer to buy our home. They didn't even go see it in person. Disappointed.”

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Posted 6 years ago

Hi there, Can you email community@opendoor.com with the address of your home so we can take a look at what happened? We apologize for any delay in our communication.

Posted 6 years ago

“Sold my house by Realtor got a lot more for the house then what open door wanted to give me.Would not use them”

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Posted 6 years ago

Rob, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com so we can investigate.

Posted 5 years ago

“Worst possibly customer service took 6 days to hear back from anyone after submitting a offer then got emails and calls from random people to never talk to again that knew nothing about the transaction or the next steps then they are very one sided and impossible to work with and overlook every request you make only willing to make several small repairs when the inspector found many issues with the house that are all major issues”

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() - Posted 6 years ago

“This was my 2nd home to sell to opendoor my first experience was amazing hints why I went back. But this sell was absolutely awful the customer service was horrible my first price started out at $212,450 I walked away with $189,000. There was not a detailed list of where the money went this time it was like if you do not like the offer walk I have other people waiting to close. Then at the last minute they sent me something stating they were going to charge me $350 for the trash that I sat in the curb for the city to pick up. They stated if I did not pay the amount they were not going to close. I pay the the city of Fort Worth Monthly for bulk trash pick up an I did not leave trash on the property it was left on the city property for them to pick up. I was told I would be refunded the $350 if the city picked the trash up but I have yet to see it. I am just glad to be done with Opendoor and I will never do business with them again nor will I refer another person as I did in the past. I spoke so highly of them just to be burnt.”

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(Dallas) - Posted 6 years ago

“This is a business with a strategy to send mass low ball offers hoping to find that desperate person. If your not a desperate person, hire a realtor and sell your home for 35-60% more than their joke offer.”

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Posted 6 years ago

“Terrible experience! You guys don’t know how to use or answer the phone once you have a house under contract and you are ever worse once you know you have the buyer on the hook. We could never get a same day response about anything from the Atlanta, Ga office. Everything was by email until the final hour when we had to call along with our realtor calling to make anything happen. Communication was terrible the entire time. Now to top it all off we finally closed and the house is ours. Opendoor is supposed to email me a code for the new lock set on the door and tell me where the keys are at inside...24 hours later I have no email, no keys, and I’m going to have to break in to my own home to walk through the door for the first time. This will make a great story and will be forever a reminder of what a terrible corporate company Opendoor is.”

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(ATL) - Posted 6 years ago

Hi there, We apologize for any lapse in communication. Please know that your feedback was shared internally. If you are still having difficulties with communication please email community@opendoor.com.

Posted 6 years ago

“We attempted to buy an Opendoor house in Marietta, Ga. They were nickel and diming us on everything since the beginning and we had conceded to paying list price and not getting the roof fixed. Then come to find out the house appraised $24,000 below their list price and they refused to come down, meaning that we could not get the house without taking a lower loan and paying the difference. Turns out they overpaid for the house to start with. Extremely disappointed with the company and will now on avoid them at all costs.”

Helpful Report

Posted 6 years ago

We apologize for what sounds like a frustrating experience. Please email community@opendoor.com with any additional details, our team would like to take a look at what happened here. Please know that we rely on feedback like yours to continue to optimize the experience for both buyers and sellers.

Posted 6 years ago

“This company is way overpriced and you can’t use your FHA loan with them until a certain date their interest is way too high.., in certain neighborhoods that they’re getting these homes in or as low as 115,000 that’s only worth 130,000 they may go and purchase a home The same exact home across the street Same floorplan same style just like the one Sits in front of the home they purchased and price it for 160,000 they are way overpriced and I would not recommend no one to purchase a home from them. They hardly ever except the offer of the home even if you give them the offer that’s priced or a little more they still want more and more I absolutely recommend no one to purchase a home with this company.”

Helpful Report

Posted 6 years ago

Hi there, We appreciate you taking some time to share your feedback. Please know that we have circulated your insights internally as we continue to optimize the experience for both buyers and sellers. If you have any additional insights you would like to share, feel free to email community@opendoor.com.

Posted 6 years ago

“I flew to Vegas to meet them to look at my house. They knew I was flying from out of state. When they got to my house I told them I didnt have access to the garage, but that their competitor which sounds like Pillow did the inspection and was willing to come back tomorrow to access garage. Opendoor was full of attitude and said "oh well" about me telling the public how they act. So I decided to tell the public. I think it's crazy that they wouldn't inspect the house and come back for garage or I could send them photos. but nope Opendoor doesn't really care about the seller. so no I would never contact them again, just calling it like I see it.”

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Posted 6 years ago

“We were distressed to get an extremely low bid on our home but decided we could live with if if it netted us enough for a deposit on another house. Then we were slapped with a huge bill for repairs that would allow us to receive only $1,000.00 for the equity in our home. We withdrew from the contract. We had a realtor come in and assess the property. Right away $16,000.00 of the repairs were thrown out as bogus and the appraisal was over $40,000.00 more. We had tried to talk to the appraisers during the process, but they were not open. I sent E-mails listing amenities that were not considered, such as one extra bedroom and an extra bathroom. Looking at the bid they gave us for our property we determined it went by what was on Zillow 6 years ago and not the current condition of the home. All in all it was a frustrating experience and an insult to my intelligence.”

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Posted 6 years ago

Hi Linda, We apologize for what sounds like a frustrating experience. Please know that your feedback has been circulated internally. We rely on insights like yours help our team continue to optimize the experience for both sellers and buyers. If you have any additional insights you would like to share feel free to email community@opendoor.com.

Posted 6 years ago

“DO NOT BUY A HOUSE FROM OPENDOOR. I was interested in a house in Savannah, TX. I did a home inspecation and the man told that I should get a roof inspection. I research for a 5 star roofing company to inspect it and found out there was severe hail damage. When we did a addendum for Opendoor to get a inspection done on the roof and fix as needed. They came back saying the roof was in great shape and their pictures from the inspection was all from a side point of view. When my realtor showed them ours with VERY detailed pictures they were shock. They came back three days later saying they were going to do another roof inspection. My realtor said we would too. I pick ANOTHER 5 star rating roofing company and he said its a no brainier that they roof was damaged. Open door came back saying only 500 dollars needs to be repair. When my realtor said "are you kidding me?". They came back and said "Did we say 500, we meant 100?". My insurance and mortgage lender wrote a lengthy letter to them that they will not allow me to purchase the home. My father even told them to drop 10,000 so we can personally fix the roof. Opendoor said no. They are a used car saleperson trying to sell you a broken car. They are shady company. OH! Found a coworker that purchased a home and found out that opendoor replace the carpet but no the padding. OPENDOOR cuts corners and steals from you. BEWARE!!!!!”

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Posted 6 years ago

We always want our customers to have a great experience with Opendoor Sarah, and we’re sorry if this hasn’t been the case for you. We'd like to learn more - please email us at community@opendoor.com. We rely on feedback like yours as we continue to improve the experience for both buyers and sellers.

Posted 5 years ago

“Opendoor solicited us by mail- we were not planning on selling our home- but we decided to follow up and get an offer. The offer seemed fair, and the reviews made the company sound like one that made moving a less intimidating prospect, so we decided to accept the offer. We signed all of the paperwork, completed all the forms from the lawyers, and had the assessment done on our home. We had budgeted quite a bit for repairs because we knew of a few minor issues and some cosmetic changes they might ask for (like new carpets). With the amount we had budgeted, we didn't think anything could go wrong. I was very shocked when I received a call letting me know that they had overbid on our house by $71 K! They pulled out of the contract- not based on repairs- but based on their mistake when offering. Unfortunately for us, it took them ten days to realize their mistake, and we had already begun steps to purchase a new home. Just beware- if it sounds too good to be true, it probably is.”

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Posted 6 years ago

Opendoor is rated 4.4 based on 3,400 reviews