Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,349 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst possibly customer service took 6 days to hear back from anyone after submitting a offer then got emails and calls from random people to never talk to again that knew nothing about the transaction or the next steps then they are very one sided and impossible to work with and overlook every request you make only willing to make several small repairs when the inspector found many issues with the house that are all major issues”

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() - Posted 5 years ago

“This was my 2nd home to sell to opendoor my first experience was amazing hints why I went back. But this sell was absolutely awful the customer service was horrible my first price started out at $212,450 I walked away with $189,000. There was not a detailed list of where the money went this time it was like if you do not like the offer walk I have other people waiting to close. Then at the last minute they sent me something stating they were going to charge me $350 for the trash that I sat in the curb for the city to pick up. They stated if I did not pay the amount they were not going to close. I pay the the city of Fort Worth Monthly for bulk trash pick up an I did not leave trash on the property it was left on the city property for them to pick up. I was told I would be refunded the $350 if the city picked the trash up but I have yet to see it. I am just glad to be done with Opendoor and I will never do business with them again nor will I refer another person as I did in the past. I spoke so highly of them just to be burnt.”

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(Dallas) - Posted 5 years ago

“This is a business with a strategy to send mass low ball offers hoping to find that desperate person. If your not a desperate person, hire a realtor and sell your home for 35-60% more than their joke offer.”

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Posted 5 years ago

“Terrible experience! You guys don’t know how to use or answer the phone once you have a house under contract and you are ever worse once you know you have the buyer on the hook. We could never get a same day response about anything from the Atlanta, Ga office. Everything was by email until the final hour when we had to call along with our realtor calling to make anything happen. Communication was terrible the entire time. Now to top it all off we finally closed and the house is ours. Opendoor is supposed to email me a code for the new lock set on the door and tell me where the keys are at inside...24 hours later I have no email, no keys, and I’m going to have to break in to my own home to walk through the door for the first time. This will make a great story and will be forever a reminder of what a terrible corporate company Opendoor is.”

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(ATL) - Posted 5 years ago

Hi there, We apologize for any lapse in communication. Please know that your feedback was shared internally. If you are still having difficulties with communication please email community@opendoor.com.

Posted 5 years ago

“We attempted to buy an Opendoor house in Marietta, Ga. They were nickel and diming us on everything since the beginning and we had conceded to paying list price and not getting the roof fixed. Then come to find out the house appraised $24,000 below their list price and they refused to come down, meaning that we could not get the house without taking a lower loan and paying the difference. Turns out they overpaid for the house to start with. Extremely disappointed with the company and will now on avoid them at all costs.”

Helpful Report

Posted 5 years ago

We apologize for what sounds like a frustrating experience. Please email community@opendoor.com with any additional details, our team would like to take a look at what happened here. Please know that we rely on feedback like yours to continue to optimize the experience for both buyers and sellers.

Posted 5 years ago

“This company is way overpriced and you can’t use your FHA loan with them until a certain date their interest is way too high.., in certain neighborhoods that they’re getting these homes in or as low as 115,000 that’s only worth 130,000 they may go and purchase a home The same exact home across the street Same floorplan same style just like the one Sits in front of the home they purchased and price it for 160,000 they are way overpriced and I would not recommend no one to purchase a home from them. They hardly ever except the offer of the home even if you give them the offer that’s priced or a little more they still want more and more I absolutely recommend no one to purchase a home with this company.”

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Posted 5 years ago

Hi there, We appreciate you taking some time to share your feedback. Please know that we have circulated your insights internally as we continue to optimize the experience for both buyers and sellers. If you have any additional insights you would like to share, feel free to email community@opendoor.com.

Posted 5 years ago

“I flew to Vegas to meet them to look at my house. They knew I was flying from out of state. When they got to my house I told them I didnt have access to the garage, but that their competitor which sounds like Pillow did the inspection and was willing to come back tomorrow to access garage. Opendoor was full of attitude and said "oh well" about me telling the public how they act. So I decided to tell the public. I think it's crazy that they wouldn't inspect the house and come back for garage or I could send them photos. but nope Opendoor doesn't really care about the seller. so no I would never contact them again, just calling it like I see it.”

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Posted 5 years ago

“We were distressed to get an extremely low bid on our home but decided we could live with if if it netted us enough for a deposit on another house. Then we were slapped with a huge bill for repairs that would allow us to receive only $1,000.00 for the equity in our home. We withdrew from the contract. We had a realtor come in and assess the property. Right away $16,000.00 of the repairs were thrown out as bogus and the appraisal was over $40,000.00 more. We had tried to talk to the appraisers during the process, but they were not open. I sent E-mails listing amenities that were not considered, such as one extra bedroom and an extra bathroom. Looking at the bid they gave us for our property we determined it went by what was on Zillow 6 years ago and not the current condition of the home. All in all it was a frustrating experience and an insult to my intelligence.”

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Posted 5 years ago

Hi Linda, We apologize for what sounds like a frustrating experience. Please know that your feedback has been circulated internally. We rely on insights like yours help our team continue to optimize the experience for both sellers and buyers. If you have any additional insights you would like to share feel free to email community@opendoor.com.

Posted 5 years ago

“DO NOT BUY A HOUSE FROM OPENDOOR. I was interested in a house in Savannah, TX. I did a home inspecation and the man told that I should get a roof inspection. I research for a 5 star roofing company to inspect it and found out there was severe hail damage. When we did a addendum for Opendoor to get a inspection done on the roof and fix as needed. They came back saying the roof was in great shape and their pictures from the inspection was all from a side point of view. When my realtor showed them ours with VERY detailed pictures they were shock. They came back three days later saying they were going to do another roof inspection. My realtor said we would too. I pick ANOTHER 5 star rating roofing company and he said its a no brainier that they roof was damaged. Open door came back saying only 500 dollars needs to be repair. When my realtor said "are you kidding me?". They came back and said "Did we say 500, we meant 100?". My insurance and mortgage lender wrote a lengthy letter to them that they will not allow me to purchase the home. My father even told them to drop 10,000 so we can personally fix the roof. Opendoor said no. They are a used car saleperson trying to sell you a broken car. They are shady company. OH! Found a coworker that purchased a home and found out that opendoor replace the carpet but no the padding. OPENDOOR cuts corners and steals from you. BEWARE!!!!!”

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Posted 5 years ago

We always want our customers to have a great experience with Opendoor Sarah, and we’re sorry if this hasn’t been the case for you. We'd like to learn more - please email us at community@opendoor.com. We rely on feedback like yours as we continue to improve the experience for both buyers and sellers.

Posted 5 years ago

“Opendoor solicited us by mail- we were not planning on selling our home- but we decided to follow up and get an offer. The offer seemed fair, and the reviews made the company sound like one that made moving a less intimidating prospect, so we decided to accept the offer. We signed all of the paperwork, completed all the forms from the lawyers, and had the assessment done on our home. We had budgeted quite a bit for repairs because we knew of a few minor issues and some cosmetic changes they might ask for (like new carpets). With the amount we had budgeted, we didn't think anything could go wrong. I was very shocked when I received a call letting me know that they had overbid on our house by $71 K! They pulled out of the contract- not based on repairs- but based on their mistake when offering. Unfortunately for us, it took them ten days to realize their mistake, and we had already begun steps to purchase a new home. Just beware- if it sounds too good to be true, it probably is.”

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Posted 5 years ago

“After reading the awesome reviews about open door, we decided to sell our home to them. It was a horrible experience. The home inspection was not done until weeks after we signed the initial papers, the repair list was not sent to us until after the tentative closing date, we weren't even offered a chance to address the repair list. Open door cancelled 4 days from the close date. We had already hired the truck, driver, moving help, given and donated our furniture, we were moving to a furnished home, and we lost the ernest money, and other expenses we paid, on the home we were to move to. If I could give Zero stars, I would.”

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Posted 5 years ago

Hi there, We apologize for what sounds like a very frustrating experience. Please know that we have circulated your feedback internally. If you have additional insights you would like to share, please email contact@opendoor.com. Thank you.

Posted 5 years ago

“This company is the worst at responding. They want us to pay 23,000.00 more than appraised value on home that they over paid for. My realtor asked for cost of inspection fee and they wont budge on it. We waited 3 days for response, when we could have been looking for a house. It took them that long to get back to us. Not sure how this company is staying in business. Not customer service friendly.”

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Posted 5 years ago

Hi Kristie, We are so sorry for what sounds like a very frustrating experience. Please know that all of your feedback was taken very seriously and was escalated internally.

Posted 5 years ago

“there offer very low compared to the market value. just a waste of time.”

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Posted 5 years ago

We’re sorry to hear that you’ve had a less than satisfactory experience with us. We'd like to learn more. Please email community@opendoor.com with more information about your experience and the property address. Thank you!

Posted 5 years ago

“DO NOT us this company!”

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(DFW) - Posted 5 years ago

“Refuse to fix known issues and has been an absolute nightmare. Always a delay and excuse. Has been over a month of lies half truths, and delays to sell and not disclose damages.”

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Posted 6 years ago

Opendoor is rated 4.4 based on 3,349 reviews