Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,352 Reviews

86 %

of reviewers recommend Opendoor

Company Reviews

Metrics

Info

About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

Visit Website

Email:

community@opendoor.com

Write Your review

Tell us how Opendoor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were excited but nervous reading reviews . We made a good offer , pre approved , conventional financing and $ down on a house close to ours which we sold to my son . We are downsizing as kids are grown but there were no offers in 2 months and as soon as we bid they sent the email to people as discussed . The next morning they said we have offers so biggest and best by 2pm today . We gave our best fair offer but our realtor has received email saying their reviewing offers . Seems fishy the timing but I'll guess we'll see . Not expecting much honestly from what we've seen so far .”

Helpful Report

Posted 4 years ago

David, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com with your property address so we can further evaluate this situation.

Posted 4 years ago

“We have three kids and would not have been able to stage our home. Opendoor made selling our home easy and hassle free. Opendoor also worked with us when we decided to build our home using a construction company. They gave us an extended closing we would have not have had through the traditional selling/buying process. Finally, Opendoors offer was competitive. I dong feel shorted and even had Opendoors offer vetted by three different realtors. Each said Opendoor’s offer was among the most likely outcomes we could expect when selling our home.”

Helpful Report

(Portland) - Posted 4 years ago

So glad to hear this Derek. Thanks for letting us know! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides!

Posted 4 years ago

“The company did not live up to our family's expectations. They promised that their evaluation would be fair and based on the market and other home selling prices. So our house is valued at 403K, yet they come up with an offer of 373k without even looking at the upgrades that are in the house. I am outraged with their offer and it is unjust to a customer. We thought that Open Door would be a better alternative to people coming into the house all the time. I would never reccomend this company to anybody.”

Helpful Report

Posted 4 years ago

I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 4 years ago

“I recently bought a home from open door, it was the worst experience I ever had,they refused to do some repairs in the home nothing major so they offered to credit me for the repairs but never did,not only that escrow took there sweet time recording our deed,2 weeks after the house hadfunded.WHAT A JOKE!! I will NEVER refer them to anyone.”

Helpful Report

Posted 4 years ago

We're sorry to hear this, Lisa. We work towards making the Opendoor experience a good one, and whenever this is not the case, we want to make it right. Please reach out at community@opendoor.com with your property address so we can help you with this matter? Thanks!

Posted 4 years ago

“They offer rip-off price, and the agent was very rude. The worst is that they sold/distribute my contact info to other realtors. Stay away.”

Helpful Report

Posted 4 years ago

Robin, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com with your property address so we can further evaluate this situation.

Posted 4 years ago

“Most of the selling process was pretty good. UNTIL we needed the bottom line for our closing. They deducted for a new fence, new sliding glass door and foundation repairs (which we had done a year ago). The house is now on the market for sale through OpenDoor and none of those repairs were done!! We were scammed for thousands of dollars, for sure!!!”

Helpful Report

Posted 4 years ago

Thomas, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com with your property address so we can further evaluate this situation.

Posted 4 years ago

“Awesome!!! Very stress free. Great people from start to finish and just a totally positive experience!”

Helpful Report

(Phoenix) - Posted 4 years ago

We're delighted to hear you've had a good experience with Opendoor Rhonda. We appreciate you spreading the word about Opendoor! :)

Posted 4 years ago

“I bought a house that was "owned" by OpenDoor and wanted to write a review regarding my experience. After initially viewing the house we received a very misleading email saying they had a ton of interest and were closing offers in 24 hours. We put in an offer over asking price. After days of not hearing back and then receiving multiple counter offers we find that we were the only offer they had and that they won't go under contract until we were out of our option period with the sale of our current home. While this may be policy, it is a huge pain and any contingent buyers should be aware of this. The rest of the process was ok until it came to repairs. The garage door in the home flat out didn't function and they didn't want to repair it. We ended up having to take off a few other minor repair requests in order for them to do it. During our final walkthrough we tested the garage door and it was not functioning. We contacted the agent and she said that it was repaired (even though we had just tested it and found that to be incorrect). We gave them 24 hours to get the garage door functioning again and come time for closing it still was not repaired. Turns out the agent hadn't put in the repair request at all. We ended up agreeing to an amendment to the contract that the repair would be completed after closing- but they wouldn't give us a timeline. About 1.5 weeks after closing I contacted the agent to see when the repair would be scheduled and the agent said "it was repaired on ____ date." Which, was the date we signed the amendment, the garage door was not repaired. In the end, the garage door has been repaired but the fact that it hadn't been done before closing, and that they agent didn't even know the status was concerning to me. Still a month later, our lockbox is still on the door and we are waiting for someone to remove it. While they might be great for sellers, they are a pain in the butt if you are buying from them. Just wanted to give future buyers a heads up.”

Helpful Report

Posted 4 years ago

We always want our customers to have a great experience with Opendoor Kate, and we’re sorry if this hasn’t been the case for you. We'd like to learn more - please email us at community@opendoor.com. We rely on feedback like yours as we continue to improve the experience for both buyers and sellers.

Posted 4 years ago

“Very nice people, incredibly fair and fast!”

Helpful Report

(Denver) - Posted 4 years ago

Nathan, Happy to hear that - and even happier you took the time to tell us! Thanks for spreading the word!

Posted 4 years ago

“As a buyer I am going through the negatives, written here by other reviewers, of opendoor not willing to negotiate even with evidence of critical repairs from home inspection. I am amazed how unwilling these so called new models of buying/selling are to negotiate when negotiations are a given for real estate transactions (i am not buying milk from Walmart here) I will make sure to never recommend Opendoor to anyone ever, friends or family or even strangers.”

Helpful Report

Posted 4 years ago

Thank you for sharing your experience with us. We are sorry we didn't meet your expectations and will provide this feedback to our internal teams. Please reach out to community@opendoor.com if you have any further questions or concerns.

Posted 4 years ago

“Nightmare Experience — Buyer Beware: these are “newbie” real estate agents with very little experience with anything other than run-of-the-mill SFRs or REOs. If you are a real estate investor, a high roller, or have more sophisticated deals, these “kids” are not going to know what to do with it. Unless you’re a first-time homebuyer, you will likely become fed up with their inexperience, or their constant reliance on computer analytics and inability to use their brains.”

Helpful Report

Posted 4 years ago

We’re sorry to hear that you’ve had a less than satisfactory experience with us. We'd like to learn more. Please email community@opendoor.com with more information about your experience and the property address. Thank you!

Posted 4 years ago

“From start to finish an absolute wonderful experience. If you have a young growing family and know you can’t “show” the house like normal. This is the way to go. If you don’t want to deal with repairs, this is the way to go. Sold to opendoor and bought with partner agent. Again awesome experience. Very impressed. Highly recommend! Thank you opendoor!!!”

Helpful Report

Posted 4 years ago

We’re always happy to hear about the positive experiences our customers have with us. Thank you for sharing Ken!

Posted 4 years ago

“We were presented with a fair offer, and even considering the 1.5% convenience fee, we were comfortable moving forward. Everyone at OpenDoor was friendly and "real" and answered all of our questions promptly. The entire process was so easy! If the math works for you, this is the way to go!”

Helpful Report

(Phoenix) - Posted 4 years ago

Kati, great to hear you've had a positive experience with Opendoor! Thank you for choosing Opendoor for such an important transaction.

Posted 4 years ago

“Bronson Higham was my first contact with Opendoor and he was very helpful, sympathetic to my situation and quite comforting. He moved the entire process forward in a professional and caring manner. Mallory Salisbury was extremely helpful, keeping me informed every step of the way. I am a 71 year old widow and was treated with the utmost respect and understanding. I really cant thank them enough for making this an easy process.”

Helpful Report

(Sacramento) - Posted 4 years ago

That's amazing to hear! We strive to provide a great customer experience with Opendoor and your feedback is incredibly valuable to us. Thanks for taking the time to share this, Charlene.

Posted 4 years ago

“The process was super easy and painless. Can not believe it was this easy.”

Helpful Report

(Atlanta) - Posted 4 years ago

We love hearing stories like these! Thanks for taking the time to share, Saniyal.

Posted 4 years ago

“It was easier than I was expecting,I was worried about marks on the walls when moving out. I did not put any holes in the wall.but I am sure of some suffs,I guess no problem I got my escrow in about a week!!”

Helpful Report

(Raleigh) - Posted 4 years ago

That's wonderful feedback to hear, Christopher! We always strive to provide a great customer experience with Opendoor and your feedback is incredibly valuable to us. Thanks for taking the time to share!

Posted 4 years ago

“What a great experience! With Opendoor's Trade-in program we sold our existing home, found our new home and closed on both within 24 days from the time we accepted Opendoor's purchase offer. Opendoor lending made the mortgage process easy and comfortable. All of the Opendoor staff we worked with were friendly and professional. Great Job Opendoor! We really appreciated the way you walked us through the whole process!”

Helpful Report

Posted 4 years ago

Scott & Debbie, We're delighted to hear you've had a good experience with Opendoor and Opendoor Home Loans. We appreciate you spreading the word about Opendoor!

Posted 4 years ago

“Opendoor was an awful experience for my husband and I. Long story short (as it could be very long). I am a realtor and this was my first time dealing with Opendoor. I hope it will be the last. This transaction was for my husband and I. We get under contract and per Opendoor's policy, BUYER NOT ALLOWED to check the septic system. The buyer (per GAR contract) is allowed to check ALL components of house when in the Due Diligence Period. Septic system problems can get very pricey, upwards to $20,000! This in itself is extremely shady and awful for ANY buyer. My hubby and I went forward with the transaction anyways and found a lot of issues wrong with the house. Opendoor gave us $550 and denied everything else. I had to FIGHT to get all Closing Costs paid out of the starting gate. If I didn't, we probably would have had 2K or 3K paid if lucky. We ended up Closing on the house and had our septic company come out the day after. The septic tank was almost overflowing and was NEVER pumped or inspected, even though Opendoor told me that it was pumped and had a inspection letter that was given to them. Opendoor is shady and if you have a choice to go deal with someone else, do it!”

Helpful Report

Posted 4 years ago

We want all of our clients to have the best possible experience with Opendoor, if we've fallen short we want to make it right. Please reach out at community@opendoor.com so we can investigate.

Posted 4 years ago

“Extremely easy and fair process. Would highly recommend them over the traditional selling process any day! I saved a ton of time and headache with fixing up the house to sell, trying to sell through a real estate agent and I saved a lot of money by not having to do either.”

Helpful Report

(Atlanta) - Posted 4 years ago

So glad to hear this Joseph. Thanks for letting us know! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides!

Posted 4 years ago

“Very easy process so far. Great job Opendoor.”

Helpful Report

Posted 4 years ago

Thrilled to hear that, Thanks for the positive review! We wish you all the best in this next chapter!

Posted 4 years ago

Opendoor is rated 4.4 based on 3,352 reviews