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Openreach Reviews

1.7 Rating 268 Reviews
A-
Happiness Grade
A-

Customer Service - Good

81.25%
Industry Average
Caspare your Open Reach full fibre installer’s service was excellent. He was extremely courteous, friendly and very helpful. He explained everything very well, worked quickly and was very tidy. He was working for a company called Quinn. Many thanks 👋🙏
posted 1 week ago - A. Barton
Had my full fibre broadband connection today by Louise many thanks to a lovely young lady for her exceptional service Louise went the extra mile kind regards
posted 3 weeks ago - Mrs Mary Scott
Excellent prompt service engineer paul could not have been more helpful very happy with the service
posted 3 months ago - Rosemary clarke
A big thank you to a chap named Rik at outreach who fits eero box's .Two hours later this chap finished a 10 min job cause I was dyslexic he went above and beyond setting the entire thing up as my phone genuinely was not accepting it . I was wanting get back to me studies and he has helped make it possible . Sincerely thank you fantastic service for WiFi set up and also should out to UW for ringing back and asking was I happy together your service was 100 % Bob on
posted 3 months ago - Michelle
Thank you very much open reach for clipping the cable back on top of my window. I only rang the office late last night , I did not expect the job to get done so quickly today. Thank you to all the engineers and the girl in the customer service, they were all very efficient and courteous and hard working and I am very happy with Openreach company.
posted 5 months ago - Mrs Singh
Great service engineer work on my internet line untill it was up to speed brilliant customer service he did a great job and kept me informed about everything he was doing one very happy customer
posted 8 months ago - Rachel Walsh
In my case, their customer service was excellent.
posted 9 months ago - E .Sinclair
F5antastic service efficient polite phoned ahead because they had to attach the fibre optic on a large pole we have engineers then a 3rd arrived to make sure everything was OK well done Openreach!
posted 11 months ago - Anonymous
Steve the Engineer solved and fixed the problem in under an hour. Excellent service in Dunstable
posted 1 year ago - Tracey Harris
Finally they had it working but were still committed to getting up the best connectivity, so they continued tuning and test to give use the service available.
posted 1 year ago - Carl