Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never trust opodo to rent a car. We rented a car online with global company for one week. at the desk we find that our bank card will not be accepted. Three other families were in the same situation the same hour ! Right ! At The Same time. For which reason: your card is a debit card, not a credit card to pay the insurance that we already paid online. We have used the same debit card to reserve this car online and it was accepted with no problem but at the desk they refuse. Global company and opodo didn't accept to refund our money. Because of this we lost 190€ with no car. To appreciate our trip and forget this episode we rented a car with a professional company.”

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Posted 4 years ago

“Cancer is much more preferable than the Opodo customer service”

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Posted 4 years ago

“My flight was cancelled by the airline in February due to the pandemic. It is now August and they don’t pay my money back... No calls, no emails, no world from Opodo - you need to call and wait for an hour on the phone to speak with someone in India while I am trying to solve my problem in the UK.. Do NOT buy with them .they have no respect for the consumer!!!!”

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Posted 4 years ago

“try to delay a return ticket to the continent 7 days before departure. No contact. Following the answering machine announcement i tried again within 2 days. No contact. Cheap dealer but a thug too if you need feedback.”

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Posted 4 years ago

“Awful customer service. Been waiting for two months for a refund for a cancelled flight - and the call centre staff are rude, if and when you can get hold of them...”

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Posted 4 years ago

“Never Never Never use Opodo they are hopeless and rubbish. They refuse to answer emails, help in any way and are devoid of any element of customer service. You have been warned, take advice from someone who knows. They took my money and did nothing to assist with the issues arising from COVID. DO NOT USE THEM.”

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Posted 4 years ago

“My flight back To uk been cxl, airline nore Opodo informed me, but due to covid I kept checking... while I was in Cambodia did not get hold of them..: could not find email address for them only Contact via by phone and calling from Cambodia seems not a smart idea... anyway rebooked flight and once back home chasing my refund for cxl flight since March... my mate booked through different agent and with in 24 hours they refunded him his money , I am not giving hope up yet. I understand manic times but as my friends agency proven it is possible to provide good customer serve”

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Posted 4 years ago

“Price is too high! Request about changing the date came after i arrived to destination! Horrible. Will never book through Opodo again!!!”

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Posted 4 years ago

“My flight was cancelled by airlines due to covid 19 and i applied for refund on 7th APRIL still i have not received refund amount yet. Pathetic service, don't book flight from opodo.”

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Posted 4 years ago

“Most unprofessional team I have come across, I will never use their service again and would advise all against them. Both airlines I have been in contact with have sent me written confirmation as well as Opodo to refund me the amount owed. Opodo refuses to send this over and I am not able to retrieve an answer from their incompetent customer service team. I will be looking at taking legal action at them very soon.”

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Posted 4 years ago

“Our flights from the Isle of Man in April were cancelled in April due to Covid and Easyjet refunded Opodo's card in June. Ok its only about £100 but no sign of it ever being returned to us - shocking shocking service!”

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Posted 4 years ago

“Unable to get a refund even though i know the airline i was due to travel with have processed the refund to @opodo.”

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Posted 4 years ago

“Never, never, never make my mistake of booking with Opodo. Long story short. My flight was cancelled in early May. I contacted the airline straight away and they confirmed that they were happy to issue a full refund instantly. They advised that they need Opodo to instruct them to refund me because I booked via Opodo. Firstly, there is no way to contact Opodo on email or to raise a complaint (and don't fall for their feedback link - it does not let you submit a complain - instead it sends you to your booking). Secondly, it takes over an hour to get through to Opodo on the phone. After several attempts, I managed to speak with their rep. They called the airline and confirmed the refund. They even sent me an email saying that the refund if confirmed and would be made within 90 days. 90 days passed. No refund. I called Opodo again. They told me this time that they cannot make a refund because this was not authorised by the airline. This is simply a lie because I know from the airline directly that they have authorised it (and because Opodo had confirmed that themselves via email). I tried raising a complaint - not possible. I am now advised by their agent that my refund request is being raised to their "seniors". 95 days down the line, i'm still waiting.... Please, done make my mistake of trying to save 20 pounds by booking through Opodo. It costed me so much more in my time. Book directly with airlines.”

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Posted 4 years ago

“Please do not use opodo wish i read the reviews before i booked .Was going to spain on the 8th Aug 20 but cancelled in April and asked for a refund cash or vouchers .Got e mail saying no problem they will sort it out .4 months later after a number of e mails still no reply .No phone contact you have to do it by e mail .Then they advised on the web site because am on a low fare carrier i need to contact them direct .they tell me to contact opodo .I give up .Then opodo have the audacity to send me e mails offering me discounted holidays .I have had a voucher refund from easy jet well an e mail .so thats half my money .Unfortunately nothing from ryanair .Never again will i go with opodo .DON'T DO IT .”

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Posted 4 years ago

“SCAM. Don’t ever buy a ticket trough Opodo. They are disgusting.”

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Posted 4 years ago

“I am still waiting on £700 worth of flight refunds that were cancelled in april due to covid. Its discusting how they treat people. No online chat or email. Only phone which does not answer. Where do i go from here Luke Khaffaf”

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Posted 4 years ago

“Absolutely terrible. For one minor issue had to call them four times, waiting average 20 to 30 minutes each time. No way to get an invoice directly from their website, you have to CALL them to get one, and then when you do they don't send it! A total disaster. DO NOT BOOK WITH THEM, book with the airline direct.”

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Posted 4 years ago

“worst company ever, Taken 5 months to get sorted, So many phone calls Approx 30 emails, In the end went to airline company direct, Guess what sorted in less than 5 minutes, Sent email to Opodo to inform them, Then received a reply informing that monies paid would be refunded in full, Something they could have sorted 5 months earlier, Instead of trying to get even more money from us, 5 STARS TO ETIHAD, FOR SORTING SO QUICKLY, OPODO LESS THAN 1 STAR,”

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Posted 4 years ago

“I have had my flight canceled and opodo have had the funds from my carrier. They asked for my bank details on the 14th of July and I still haven't had the money transferred. They say that the bank details are not correct, however having checked with my bank they have confirm the details are correct and that they can see no attempt at payment. I have spent 3 hours on the phone, and been promised a call back twice within 24 hours. No call has come ! I can only assume that Opodo are withholding my funds deliberately - a policy ?. This is illegal but none at opodo seems to care.”

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Posted 4 years ago

“Inept company. My flight had a schedule change so that it was not possible to reach the connection. Was promised the flights would be cancelled and a refund processed. Three days, and three phone calls later they have still not cancelled the flights. Was told to ring tomorrow as it was the weekend (so much for the 24/7 customer service promise) despite the flight leaving in the morning. Seeking legal advice....!”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews