Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Awaiting refund from March for return journey they tell wait 90 days then yesterday lie to me saying airline says 12 months spoke to airline they have already refunded opodo Who can make these Lying bunch of thieves return our money anyone who can help please advise us”

Helpful Report

Posted 4 years ago

“Terrible service. I booked three flights through Opodo for which I was charged a (well hidden) admin fee of £38.14. When all of these flights were cancelled there was no refund option on the Opodo website or app so I had to call customer services. First call disconnected after 30 mins. Second call got through after 70 minutes of waiting. Was told the admin fee was non refundable but that I would be refunded for the flights. Received a call back at 9pm on a Friday night to say that they could only refund two flights and the third I would have to apply for myself. Still no refund of admin fees despite the time I had wasted on the phone and the fact that Opodo were doing very little. Very noisy call centre and difficult to hear/understand what the staff were saying. All round bad service.”

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Posted 4 years ago

“Worst company ever, cannot contact Opodo my flights have been cancelled ,paid £2150.”

Helpful Report

Posted 4 years ago

“Guaranteed cancellation on car hire is not true. I feel like I have just been scammed ... would never use again.”

Helpful Report

Posted 4 years ago

“Do NOT use Opodo. Shocking customer service. Correction - no customer service. If you have an issue, do not expect any feedback or resolution.”

Helpful Report

Posted 4 years ago

“Do not use Opodo if you expect any kind of customer services. They did not get back to us over an issue regarding the ESTA Visa which we paid for through them. We had to pay extra for the ESTA. This issue is still unresolved. This problem started before the coronavirus so they cannot use this as a reason.”

Helpful Report

Posted 4 years ago

“Report these scammers please!! coronavirus-business-complaint.service.gov.uk Booked my flight London-Athens for 1 July 2020, got cancelled as Greece extended the travel ban on direct flights from the UK. Wizzair repaid Opodo on 2 July, and I have two letters from the airline confirming that. Opodo kept saying they know nothing about my refund, and only on 19/07 they agreed to ‘claim’ my refund, saying it will take 90 days. For what, for the money that had already been sent to their account? As far as I can see, none here got their money back from them even after 90 days. Takes over an hour to connect with anyone on their customer service.”

Helpful Report

Posted 4 years ago

“Shocking company/ scammers in disguise, cancelled my holiday 2 months ago and when I call to get my money back, leave me on hold for an hour at a time. Tell me they will get back to me in 24 hours but just don’t call back. Happened for a month every couple of days. Rang today, another hour wait spewed the same Scripted responses to get you off the phone. When I asked to speak to a manger they ended the call. They will not give your money back, they have robbed tens of thousands of people over lockdown for what is probably millions of pounds worth of holidays. Worst of the worst- Do Not Book with OPODO”

Helpful Report

Posted 4 years ago

“My flights with Tui which I purchased through Opodo were cancelled by Tui. Tui have notified me of this not Opodo. Tui have organised a refund- sadly to Opodo. Refind has gone through. Again Opodo has not contacted me. I have tried to contact Opodo to get my money back. I can't contact them on the phone as my flights were not scheduled until 16th August and apparently Opodo will only speak to customers with flights in the next 7 days. I have tried online but the Opodo website tells me to contact Tui to ask for a refund. I am going round and round in circles. I have no flights and no refund. Thanks Opodo this is a new low in customer service I will never use the Opodo site again. I am now off to contact my credit card company to see if they can help resolve this.”

Helpful Report

Posted 4 years ago

“Unable to get a refund. Waited on phone and they kept cutting off. No stars / 0/10 Please do not use this website to book you flights, total frauds.”

Helpful Report

Posted 4 years ago

“Our return flights were cancelled due to the Corona Virus. We contacted Opodo and we hung on the line for 45 mins spoke to somebody for 5 mins and were then cut off. Tried again, waited another 45 mins spoke to some foreign guy and he said he was going to sort the refund out. We have tried numerous times to contact them and you just cant get through, online is even worse. Is there not an Ombudsman we can go to for these Travel Companies to try get our money back? No star rating !!!”

Helpful Report

Posted 4 years ago

“1 hour on hold via phone. They don’t do what they say, for example, free cancellation at any time and I haven’t got any refund yet. Rude staff. My flight should be on 1st july, today is 22nd july and still waiting for agent review about my changing dates of flight.”

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Posted 4 years ago

“In 50 years of air travel my booking experience with Opodo has, by far, been the most stressful and disappointing”

Helpful Report

Posted 4 years ago

“Ive had a flight cancelled by the airline for one leg of my journey. Ive asked to change flights a month ago! No confirmation and no communication from you at all! All the numbers I have called go through to a robot, the live chat function is as much use as a chocolate teapot. I need to talk to someone regarding if the flights have changed, if im going to be refunded etc and i keep getting told to go on manage my booking where none of these options are available to me. Will NOT be recommending you to anyone in the future. nearly a £4000.00 loss to me!!”

Helpful Report

Posted 4 years ago

“You are absolutely impossible to contact. Most companies during the pandemic have gone above and beyond whilst Opodo are pathetic. I have flights cancelled by the airline, Opodo know they are cancelled but the inability to contact the company means I cannot get anywhere with a refund.”

Helpful Report

Posted 4 years ago

“I can not believe that I am being subjected to this extremely difficult process and after a week I am still unable to cancel, I tried in the allotted time frame, where you can book in confidence as you have a timeframe to cancel. What they forget to tell you is that there is no way of doing this and I am in the belief that this is all constructed not to let you cancel with in the time frame. I booked my grandson a flight but had to cancel within the allocated timeframe and have been unable to do so. I travel a few times a year and wil never ever book with these monkeys this is despicable, but I do have all the screen shots of the dialogue I have had with a robot and the several requests to speak to a human that have totally been ignored. How are they getting away with this this has got to be wrong on every level.”

Helpful Report

Posted 4 years ago

“My flight was also cancelled due to Covid. I got an email from opodo that I could ask for refund or voucher. I asked for a voucher. They said that probably this will not be solved in 10days, so I didnt have to contact them too early about this. It's already one month now and when I tried to talk to the robot on their app they said they know nothing about me asking for a voucher! NEVER ever again will I book with Opodo! This was the first and last time!!! Customer service is a big joke. This whole company is .”

Helpful Report

Posted 4 years ago

“Absolutely not recommended. Zero customer support, only one phone number displayed on their whole page and app which does not work anymore, no email contact, you can only talk to a chatbot. If you try to change your travel dates they simply dont respont, also cannot cancel. 0/10”

Helpful Report

Posted 4 years ago

“We booked flights for £1.2k that were cancelled due to COVID. Opodo are denying a refund, only offering vouchers for future flights (COVID anyone?). All call centre numbers are now closed. No way to get my money back. I now realise they are not an ABTA member, so my only resolution is now the small claims court. Nightmare! I will NEVER, EVER USE THEM AGAIN.”

Helpful Report

Posted 4 years ago

“Absolutely garbage. Blocked all the money twice because they book inexistend flights!!!! This is a scam!! This should be legally removed from the internet. Customer service is completely blocked so you cannot contact them even when they tell you to.”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,742 reviews