Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“please stay away from this scam they will take your money and just lie to you about ah it is the airlines fault but when i talk to the airline they tell me that they have paid opodo my refund so they should refund my money scammers be warned and warn as many people as you can”

Helpful Report

Posted 3 years ago

“The worst travel agency in the world.Please never buy from them.This people don’t want to pay refund . It's been a year since the flight was canceled and I didn't get my money. Shame on you”

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Posted 3 years ago

“It's been seven months since Opodo cancelled my flight and they have not even processed my refund request not to talk of reaching out to the airline. Extremely terrible service, I wonder how they are still in business. The only thing they are good for is frustrating their customers.”

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Posted 3 years ago

“They are a crooks. Please don't use them . They don't refund. No customer service. No reply to emails. I don't this company do exist.”

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Posted 3 years ago

“Bad bad bad customer service. Refund process is even worst. Never use this company”

Helpful Report

Posted 3 years ago

“If I could put minus I would I’ve waited over a year and no refund for cancellation even my bank failed so maybe call small claims before booking if you want a refund worst company I’ve ever used don’t use stay clear”

Helpful Report

Posted 3 years ago

“Terrible experience Unbelievable terrible, unreliable company. Stay as far as you can. After 1 year have got a refund of 8% from the amount that was payed. No answers, no explanations, no way to contact..... Stay away from this company as far as you can, save your time and money.”

Helpful Report

Posted 3 years ago

“AVOID,AVOID,AVOID! Edreams/ Opodo are a cheat, as travel agents they control your booking so you lose all your rights as a customer. If there are issues you have to call an Indian call center where nobody helps or they keep you on the line for hours (i had at least 3 calls of over 7hours). ALWAYS BOOK WITH AIRLINE and AVOID THE OPODO/ EDREAMS SCAM!”

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Posted 3 years ago

“Flight cancelled 11 months ago. Still no refund. Spoke on live chat over 30 times told the same bull every single time. They say thia airways haven't paid them so they can't pay me. Thai airways won't even discuss it with me. I need my money back :'( never using opodo ever again”

Helpful Report

Posted 3 years ago

“Horrendous Opodo. I booked a flight but has been cancelled by Opodo. I ask for the refund and Opodo refuse it for no reason. They also try to take more money from my credit card. Avoid avoid avoid. HORRENDOUS OPODO. THERE IN NO WOST THEN THAT. Horrendous customer servise and post sale, horrendous website!! SAVE YOUR MONEY. DON’t use it!”

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Posted 3 years ago

“Worse flight provider ever, they guarantee services they cannot even offer.”

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Posted 3 years ago

“Dodgy company never use again”

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Posted 3 years ago

“Don't buy here you're tickets!! My flight was cancelled 2th February and I can't understand the woman who I talk with UK!! I want my money back!!”

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Posted 3 years ago

“I have called many times and I had promised to contact me. No any contact. No any help. I lost so much energy snd money too. I will tell everyone that do not trust Opodio. If some difficulties will appear they do not help.”

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Posted 3 years ago

“WORST COMPANY EVER!!!!!!!!!! AVOID AT ALL COSTS. WAITING FOR OVER A YEAR FOR MY REFUND!!!!!!”

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Posted 3 years ago

“No refund despite assurances.please don’t waste your money on this company.previously used them and no problem but as soon as there’s a problem,forget it.not 1 single line of personal communication in 20 months!”

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Posted 3 years ago

“I advise you NOT to use OPODO under any circumstances! I requested a refund on 12 April 2020( after my flights with Virgin Atlantic were cancelled due to Covid) & have been waiting now ONE YEAR!! I have called countless times & each time they have PROMISED me I would receive my refund within a few days & I am still waiting!! They have lied to me again & again! I would give NO STARS if that were possible.Their treatment of their customers is disgusting & I will NEVER use OPODO again!”

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Posted 3 years ago

“First they mileaded by booking flight without luggage then refused to change and refund. I wasted my hard earned money 💰. Seems all they did was intentionally. Secondly, to call them is very expensive”

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Posted 3 years ago

“Avoid at all costs. We have not recieved our money since last year when they cancelled our holiday. They have kept our money and we are taking them to court now. Disgusting customer service. Will neve use them again.”

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Posted 3 years ago

“do not go through opodo , the have got my money from june 2020 , i ask them for my refund, they told me to wait for 3 months , its now 10 months and still no refund , they are a bunch of crucks , bull shixx that they are waiting for the airline to pay them , well i spoke to the airline and guess what , they told me that there is no outstanding moneys due to opodo KEEP WELL AWAY FROM THEM”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,742 reviews