Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON’T USE Like everyone else, had a flight March 2020 that was cancelled and still awaiting refund. They are now giving me the run around telling me to wait for the airline to pay when I know it has been authorised for payment by them. They say not refunded. Don’t answer my queries, just send same poorly constructed email response time after time telling me to wait.. wait how longer.. now 15 months after flight date! Appalling company!”

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Posted 3 years ago

“Fraud travel agency please avoid my flight has been cancelled by the airline opodo hold my money for 6 months and deducted without reason now no communication just ignoring me avoid”

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Posted 3 years ago

“Horrible! Been in contact with Opodo for 3 weeks, keep on calling them for hours only to hear that they will get back to me which they never do. I simply need information on my flight as their system printed something wrong on my ticket. Communication is horrible, they do not give me any information and just let me wait in line for ever. Most stressful booking fo tickets I ever experienced.”

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Posted 3 years ago

“Absolutely appalling service from this company. Flight cancelled in March 2020 and still waiting on a refund despite the airline (Qatar Airways) saying they have sent the monies to Opodo. Customer service is non existent. Would give a no star review if I could.”

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Posted 3 years ago

“i am reporting Opodo to the competitions and markets they are a complete fraud take peoples money then just ignore them SCAMMERS never use this so called travel agent”

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Posted 3 years ago

“No refund after 1 year. No communication neither progress in the refund process. I am really shocked with the way they are doing it.”

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Posted 3 years ago

“trying to change a booking....no help should have read the reviews before booking with opodo!!!”

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Posted 3 years ago

“I have booke a flight to Portugal with Opodo. Non of their contact numbers work they don’t reply to emails. This is a fraud company that needs to be investigated!!!!!! THEFT!! THEFT!! SCAMMERS!! SCAMMERS!!!!”

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Posted 3 years ago

“I have my flights cancelled in March 2020. To date just unable to get through to Opodo. I emailed the airline and was told I should claim from Opodo. Useless Opodo online services and phone calls were not answered or unavailable. Loss my trust in them. Never book any tickets through them”

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Posted 3 years ago

“NEVER book with opodo, 3 months since flight was cancelled, still awaiting refund despite the fact airline refunded my money 2 months ago...”

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Posted 3 years ago

“They sell me a ticket and send booking number. But airline company says there is no booking on my name.”

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Posted 3 years ago

“DO NOT USE THIS APP DO NOT USE THIS APP They are making a fraud, taking money from accounts as long time they have a card detailed without using the app HORRIBLE HORRIBLE HORRIBLE”

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Posted 3 years ago

“8 months since flights cancelled, still awaiting g refund, won't reply to emails, phone numbers listed are not answered DO NOT USE...”

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Posted 3 years ago

“Rubbish travel agent. Never book with them. You’ll never get hold of their agents and if you do you’ll get nothing buy false promises.”

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Posted 3 years ago

“Never buy ticket from them ...”

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Posted 3 years ago

“Never book through Opodo, and never trust anything they say. I had a booking which the airline cancelled in April 2020; the airline offered full refunds through agents, and Opodo said they would sort it out, but since then I've had a long series of excuses and contradictions, a lot of silence, and no money. Right now Opodo's chatbot says "I don't see any pending refund request at the moment". Never book through Opodo, and never trust anything they say.”

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Posted 3 years ago

“They are terrible. Never book anything from them and it is impossible reach them.”

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Posted 3 years ago

“Its fraud!!!!!! Never buy from them!!!! I lost my money.....”

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Posted 3 years ago

“NEVER NEVER book with opodo. The biggest scammers out there. I have been trying to get my refund since December 2020. The airline also confirmed to both me and opodo that the money was refunded via charge back as early as September 2020. After a lot of chats, emails they just keep pushing and don't pay back. You will be sent from pillar to post. Also not available by phone. They don't solve anything. Outrageous company.”

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Posted 3 years ago

“This people booked my flight in a day where there’s no flight..they’re forcing me to fly on different date. now they want me to fly from another airport 200km away by adding $50. Ask for refund and they said they’ll refund in 120 days .. this people ruined my whole trip and vacation. Fraud guys...”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,770 reviews