Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never buy any ticket from Opodo they are too fake, I bought a ticket from Gambia to Munich they took the money from my bank, I have no ticket no money still now, but I’m about to take them to the police scammers”

Helpful Report

Posted 2 years ago

“I booked a flight from Spain to Chile, it got cancelled in September 2021 and 10 months after than and billions of calls and emails, I still do not have any refund. The call service blamed others and started postponing the refund relying on my patience. They treated me as a fool and have not shown any intention of moving for my money or interest. The worst travel company ever!!”

Helpful Report

Posted 2 years ago

“Opodo is the worst company to deal with. They are thieves. Booked an Air Canada flight which was canceled due to covid. They refunded the money to Opodo, and it's been 2 years and they won't refund the money to us!”

Helpful Report

Posted 2 years ago

“Please please please DO NOT USE OPODO. They are a complete rip off, they continue to take money from your credit card details and obviously don't give a shxt about it. I had to cancel my credit card and get a new one as the only way to stop them!!!!!!!”

Helpful Report

Posted 2 years ago

“why do opodo /edreams still scam lie steal money from people and get away with it they should be stopped from trading they dont reply to my emails cannot contact them bye phone they just take your money then hide and ignore you they are the scum of the earth”

Helpful Report

Posted 2 years ago

“They are a total fraud. They refused to give us the car we rented because we were late, though the delay was not our fault: our flight was late. They continuously lied to us. Please avoid at any cost!”

Helpful Report

Posted 2 years ago

“Absolutely —- OPODO IS NEAR SCAM. BLAMING BRTISH AIRWAYS FOR THEIR DARK BUSINESS. I RANG BRITISH AIRWAYS AND THEY TOLD ME OPODO IS LYING TO ME. THUS AFTER A YEAR STILL NO REFUND. I AM RAISING A FORMAL COMPLAINT WITH THE TRADING STANDARDS ADVICE. AND ON TOP, THE OPODO CUSTOMER SERVICE AGENTS ARE TERRIBLE, SOMETIMES EATING WHEN THEY TALK TO YOU. VERY UNPLEASANT EXPERIENCE ALTOGETHER. DO NOT USE.”

Helpful Report

Posted 2 years ago

“Worst customer service Fake and scam agents No refund or rebooking in flight cancellations”

Helpful Report

Posted 2 years ago

“Awful company, no money after 2 years and never call back or do anything. Only ever get to talk to idiots who have no idea what is going on and can't do anything, or are too scared to actually get someone with real importance.”

Helpful Report

Posted 2 years ago

“Terrible, terrible company!!! Flight cancelled due to Covid over 7 months ago, was told that we will get the full refund yet no money is to be seen. Every time I contact them, they blame the airline for not issuing the refund!! Do not use!!!”

Helpful Report

Posted 2 years ago

“This the company is the worst ever I came across, dear users think and do the booking, they never ever reply back to you.”

Helpful Report

Posted 2 years ago

“I will NEVER book with Opodo ever again. One star given because my flight was booked and we were ready to go then a few days before flying I was merely making an enquiry about prices if I wanted to change flights and through their robot chat and to my surprise they cancelled my flight. Just book directly with the airline if you can.”

Helpful Report

Posted 2 years ago

“Me and my friend booked a ticket from Birmingham to Cyprus (Larnaca airport) the flight had 3 stops. Greece x2 then Cyprus. Only the last 2 had been confirm but not the The first one from Birmingham so we could fly Jet2 told us as it was booked through a Third party they couldn’t do nothing about it and that we should call Opodo for the refund. They haven’t even gave me a full refund just the one from Birmingham knowing full well there was no way of getting to Greece. This company is a scam and I wouldn’t advise anyone to use it ! Be safe guys”

Helpful Report

Posted 2 years ago

“Opodo is a scam - cheap ticket then they try amd bill your card for prime membership!!!!!!! Its theft plain and simple don't use them”

Helpful Report

Posted 2 years ago

“I booked a flight with Ryan air through Opodo. Ryan air later emailed me to tell me I'd booked through a third party which is not authorised to make bookings. I was forced to pay additionalk fees for the booking to be honoured. I had already made a second booking I made through Opodo. This time the airline cancelled the flight as they were no longer flying from that airport. I requested a refund and this was processed by Wizzair, however I could not complete the final step as I needed to be the booking owner. I spoke to Opodo who assured me this would be done on their side, and I would receive my refund within 15 days. A month later and with no news or advice I called - I spent 40 mintutes waiting to speak to someone only to be told I needed to speak to Wizz Air. I explained that they wouldn't let me complete the final step as I am not the booking owner. I told Opodo I had already received emails showing the funds had been returned to Opodo. The Booking agent merely repeated that I needed to speak to Wizz Air. I am in the process of requesting a chargeback. I would not under any circumstance recommend Opodo. They are without doubt useless.”

Helpful Report

Posted 2 years ago

“I wanted to change my flight 3 days upfront, called them, chatted with them. Another team called me back and was not able to reach me. In between those 3 days, I continued chatting with them and they were not able to help me, as I got forwarded to a main contact center in India who had no power over changing the flight. The team did not write me a mail to contact them back to change my flight, or send a mail at least to say they contacted me. Now I hear I have lost the flight What a POOR SERVICE!!!!! You guys are horrible. As you don't take responsibility for your LACK OF COMMUNICATION TOWARDS THE CLIENT I've flown already soooo much in my life, first time, I get this kind of service. DO NOT RECOMMEND AT ALL”

Helpful Report

Posted 2 years ago

“your customer service is trash. I paid for the premium customer service after you messed up two days of my life with your utter incompetence. Well, after the first question you redirected me to your stupid chatbox (which is free for everyone) with the most useless agents in the world. And this was for information about my online check-in for a flight you made me buy cause your customer service is so bad that I, a pregnant woman, had to spend two day laying on the floor of the airport. You' r e the worst trash. At the end the only way to have at least this check in was to directly ask to Iberia. You're too useless to live.”

Helpful Report

Posted 2 years ago

“Website is very poor. Trying to get you to sign up for many extras while going through the checkout. Opodo then billed me, 1 months after a flight for 'Apodo Prime' £59.99 when I never signed up for it. Luckily my bank flagged this as a fraudulent transaction and stopped the payment. I now have to wait for a new card from my bank and it has been cancelled. My advice is steer well clear from this company!”

Helpful Report

Posted 2 years ago

“Bande de voleurs Opodo ! Fuiez ce site ce sont des escrocs qui annulent vos réservations sans vous rembourser ni répondre à vos multiples messages et appels ! Un an et demi et aucun retour sur mes centaines de messages sans compter le nombre d’appels sans réponse. Vous devez avoir honte de travailler chez Opodo.”

Helpful Report

Posted 2 years ago

“Do not book with this company. I booked then 5 minutes later got an email saying my out flight had been declined. They took the money out and refused to give me a full refund. I had to re book and it cost more than I had anticipated. Not happy at all and the customer service was shocking and not helpful at all!”

Helpful Report

Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews