Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The last two times I’ve called asking for a manager because the wait has been over the inially agreed sla of 5 business days (back on the 23rd Feb) the agent hung up the line! AVOID AVOID AVOID. My manage booking section has my cancellation request at step 3 of 7 for the past 3 weeks. Right now while typing I asked for a manager and the person literally hung up the phone on me again! So now it’s the third time! I cancelled my hotel (I booked a package deal) the day I arrived at the hotel Never checked in, called Opodo the same day to cancel and have been waiting ever since for a refund. Every time I call I’m told 7 days, 7 days. When I ask for a manager I’m hung up in. At this point I want my refund and money for emotional damage.”

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Posted 3 years ago

“Appalling customer service. Online chat takes you around in circles. Unable to speak to anyone to help when I needed to cancel hotel and flight. Took my money and ran. AVOID AT ALL COSTS”

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Posted 3 years ago

“I made a Spelling mistake when booking flights. Airlines can’t help because booked through Opodo. Opodo say they can’t help contact airline. 4 weeks/ 10 phone calls/ 5 emails/5 web chats..... told something different every single time by Opodo Just need to know how I can pay fee to correct typos.”

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Posted 3 years ago

“Awaiting refund but like everybody else getting no contact with opodo would advise people not to use this company OPODO for holid”

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Posted 3 years ago

“Stay away from ordering air tickets from Opodo! The price you are offered through the online portal is lower than what you actually pay. Extra charges are added! I also experienced an added payment of 30% charged from my credit card without my authorization. Since you don't get a booking confirmation prior to the online payment step, at least take a screenshot so you can process your price reduction claim. It has proved very difficult to file a claim with Opodo.”

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Posted 3 years ago

“What a slizzy company. They don't reply to messages, chat, emails, calls... They do not refund me for canceled flights. Don't use Opodo!!!”

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Posted 3 years ago

“Opodo: is the worst company which I met in my life.....scam... unprofessional stuff...and I don't know how this kind of company can work with customer service.....my flight was cancelled 11 months ago in March 2020 and nothing happens, no refund no explanation nothing...my advice for you if you want to book a flight for your money safety, only from official flight site company.”

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Posted 3 years ago

“1- Booked 2 flights 4 tickets Feb 20 2-Flights cancelled March 20 3-It took 4 months for OPODO to issue refund request from Air France-July 20 4- I was told it would take up to 6 months to receive a refund. 5-AIR FRANCE confirmed by e-mail that the refund has been made to OPODO on 29/01/2021. 6- It is 8 months now, NO REFUND RECEIVED despite Air France has confirmed the refund to Opodo. Opodo is holding my money. 7-Email confirmation received from OPODO 06/03/21 for as refund to be made 5-7 day and the second e-mail in 48 hrs. Countless calls and e-mails to OPODO wasting hours on the phone. Is this service deserve a star??????????”

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Posted 3 years ago

“I booked flexible ticket through opodo prime. On my return journey the airline postponed the flight twice on scheduled date. But, opodo instead of helping me they charged me with penalty twice (£320+£320). Every time i call them to rebook they pretended like they are in contact with airline to rebook the ticket. But, that was their tactic to frustrate me to force me to pay penalty. Many days were wasted in waiting and i finally paid penalty twice. Once i returned back, i filed formal complaint, they opened a case to investigate but they never replied even after i sent many follow up emails and waited for a month. Absolute scammers. I will avoid next time, also advice others to avoid booking through this company.”

Helpful Report

Posted 3 years ago

“Bunch of crooks. You have to pay extra to even get a confirmation email of your booking. Every step of the booking, you get suspicious extra fees for optional features, but of course they are dissimulated and enabled by default. The flight prices displayed are deceptive: you have to pay 10€/months to have access to these prices, but for regular customers it's actually 25% more expensive (the actual price is displayed but it's smaller, light grey and strokethrough) . The customer service line is crazy expensive: here in France it's 80c / min, and no need to say it takes more than 30min to get a physical person on the phone. All in all, everything they do is known and outdated fraudulent sales techniques. Opodo should be taken down and their executives brought to justice”

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Posted 3 years ago

“I paid for a flight which got used by the pax! After 2 weeks I got an email stating that opodo prime has tried to take me 54.99 eur! For nor reason! I didnt request this transaction, flight was token everything was done and yet they steal you bank account details and try te robb your money. I had to block my card and when I unblocked it after some days they tried again to take me money on the very same day!!!!! DO NOT EVER BUY TO OPODO!! nobody ever picks the call center number! Robbers!!!!!”

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Posted 3 years ago

“I booked a flight with Opodo and was asked to do a wire transfer. Shortly after the flight was cancelled. I called Opodo several times to get a refund no one picked up the phone even after over 45 minutes waiting time. I sent several emails never got a reply! Stay away from this company, it is a big scam!!!”

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Posted 3 years ago

“Do not use this company, they have kept my money and not repaid it. I had to approach my credit card company in the end.......just blamed covid 19”

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Posted 3 years ago

“This is a terrible service, that are not capable of helping you in any way shape or form.”

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Posted 3 years ago

“Thieves. Fraudsters. Illegitimate company. Took my money. Refusing to provide the refund. I booked my flight over a year and two months ago and been requesting a refund for 10 months. The airline told me they had sent the refund to Opodo and Opodo keep saying the same thing "request you to wait we've contacted the airline". I have been onto them every week. They have no intention of giving a refund ever. Awful experience.”

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Posted 3 years ago

“This company rips you off!! Only gave a fraction of our money back and you cannot speak to anyone apart from a idiotic robot online! This company should not be allowed to trade!!! I am going to report this company to the BBC watchdog to make people aware!! DO NOT USE this company!!!”

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Posted 3 years ago

“4848476484 please avoid at all cost, you know a company is fraudulent when a a customer service advisor refuses to give you his or her name, anyway, my dad is over 80years he books a flight since last year feb, the return flight got cancelled, and a refund was paid from KLM to opodo since last year september, they where denying they did not have the refund until i check and sent them prove that the refund was paid back to opodo from KLM, but they still refused to pay his money back i have spoken to 4 different customer service advisors and have been giving multiple dates, it just sad really my, dad is over 80 doesn't work and stuck at home on this pandemic and constantly stressing about his money, now i have to go break the bad news to him that he might not be getting his money back...... just sad”

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Posted 3 years ago

“DO not book anything with OPODO. Firstly, they take an arbitrary £9.79 without you knowing anything about it. Then they quite happily put every obstacle in your way to try to resolve any problem you have with them. All the telephone numbers don't work to boot. Useless company.”

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Posted 3 years ago

“I don't even want to give them a star! As a sixth form student working part time, I booked for 2, to travel to Thailand in July 2020. Unfortunately I cancelled and requested for refund - due to the pandemic. Opodo sent an email asking to call them immediately enquiring us of our options: cancellation or rescheduling flights. We instantly called and requested a refund where Opodo stated they would give a FULL REFUND. They had told us it would take 3 months. That was on 11th May 2020. After 3 months, still nothing. No refund. Then they told us it could another few months. It's been 9 months now and still no refund! Opodo have stated in their emails that the airlines: Thai Airways had not gotten back to them. After writing to Thai Airways, I learnt that it was up to the travel agents, aka Opodo to contact them! This is an absolute disgrace of a travelling company. I am livid. All my hardwork to save up and get scammed by a fraudulent company. Please DO NOT USE Opodo. Book directly through the Airline website.”

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Posted 3 years ago

“I have been charged twice for the same flight. Every number is not in use. Even the number given by my bank us not in use. Do not book with this company book direct”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,742 reviews