Name: Opodo
Address: -, - -, London
Rating: 1.04

“Like Diana Ross "I'm still waiting patiently" for return flights refund cancellation received a part refund last month for outgoing flights? 8 months been going on! Do not touch this company with a barge pole! Difficult to get a reply anyway changed a phone number to a extortionate premium rate number!”

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Posted 3 years ago

“Please check with your airlines if Opodo has really requested a refund from them! I was under the belief that it was being processed but after 5 months I rang Emirates and found out that we had open tickets!! What a shock. So I contacted them on facebook and told them that they have committed the offence of Fraud under Section 2 of the Fraud Act 2006 - 'Fraud by false representation'; and Section 3 of the Fraud Act 2006 – ‘Fraud by failing to disclose information’; Link to Fraud Act: https://www.legislation.gov.uk/ukpga/2006/35/section/2 I immediately had a quick response and even an email confirmation that the refund has been authorised and due to reach my account in 14 days! Link - https://customercare.opodo.com/en/support/tickets/new Tel: 08000261530 Please keep all emails and try to chat with them on messenger so you have all proof> Hope this helps xx”

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Posted 3 years ago

“Tremendous thieves Tremendous thieves They keep you on the phone without assisting you for hours and with a customer support that acts as a filter to never return your money. I advise you never to book in this company, terrible criminals”

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Posted 3 years ago

“Avoid Opodo at all costs! My trip was canceled 6 months ago due to Covid, still no sign of any refund after my request. According to Opodo application, they still have not forwarded my refund company to the airline. Opodo was awarded today in France the prestigious title of worst service provider of 2020, the “golden cactus “. Fully deserved. I hope they just disappear from the travel industry.”

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Posted 3 years ago

“The short version of this review is DON'T USE OPODO. Last May I made the mistake of booking a flight for my girlfriend from Thailand to the UK. After booking and paying, I didn't receive anything from Opodo. No email confirmation. Nothing. I checked my spam filter but no email. It was at this time that I found that you can't actually contact Opodo. They don't have a (working) contact centre. Anyway, what can I tell them as I don't have a 'reference' as they never emailed this to me. Then a couple of days later I received an e-ticket email from Austrian Airlines, so all was well. Now it is time for my girlfriend to return home and on checking with Austrian, I find that Opodo has cancelled the return ticket on 12th November 2020. And here we go again. I have no email confirmation from Opodo (only my credit card transaction) and there is no functioning Opodo contact centre. So in effect Opodo has cancelled a paid for flight and kept the refund and I have no way to contact them to complain or get my money back. Avoid.”

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Posted 3 years ago

“The short version of this review is DON'T USE OPODO. Last May I made the mistake of booking a flight for my girlfriend from Thailand to the UK. After booking and paying, I didn't receive anything from Opodo. No email confirmation. Nothing. I checked my spam filter but no email. It was at this time that I found that you can't actually contact Opodo. They don't have a (working) contact centre. Anyway, what can I tell them as I don't have a 'reference' as they never emailed this to me. Then a couple of days later I received an e-ticket email from Austrian Airlines, so all was well. Now it is time for my girlfriend to return home and on checking with Austrian, I find that Opodo has cancelled the return ticket on 12th November 2020. And here we go again. I have no email confirmation from Opodo (only my credit card transaction) and there is no functioning Opodo contact centre. So in effect Opodo has cancelled a paid for flight and kept the refund and I have no way to contact them to complain or get my money back. Avoid.”

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Posted 3 years ago

“Do not use this company! Tried to change my flights due to COVID- they confirmed to contact the airline directly. The airline advised they are unable to change this as an agent has booked this flight and are unable to do this without Opodo's consent. They just need to add a note onto your file to say Virgin can book the seats. Opodo has told me the incorrect information repeatedly and refuses to add a note to the file. I then asked Opodo for a refund and to cancel the flight and they refused saying they need to speak to the airline first. Happy to take my money however no accountability. UPDATE Your website Opodo as it's incorrect!!!”

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Posted 3 years ago

“Please just book direct they literally will do anything so you can’t have your refund, it took many phone calls to finally get a refund because of covid which will take potentially up to 6 months... My flight got cancelled and I’d actually change one of the flight days and paid extra but quite a considerable amount to come back earlier and they are refusing to give me my full refund because I paid for the ‘change’ what BS... I will never use them again.”

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Posted 3 years ago

“I feel sorry for all the many people that have been ripped off by this company (including myself) My advice is that if you have paid by credit card, phone your credit card provider and ask for a cash back, the money will then be refunded to your account and Opodo has 45 days to challenge it. Please try it, believe me it works.”

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Posted 3 years ago

“If it was possible, I would give it zero stars. I understand that this year has been hard for travel companies but that does not excuse Opodo's complete lack of customer service. I booked flights to the USA before Covid started but the trip was cancelled due to lockdown. Even though my flights were cancelled, Opodo sent me no notification of this so I had no proof they had been cancelled. It took me hours and hours of phone calls for my refund to begin processing and I was told it would take up to 3 months for me to receive it. 3 months later I still haven't received it and opodo have removed their phone number so the only way of the contacting them is the almost useless online bot. After writing to them a couple of times, I ended up having to file a money claim through the courts to get my refund as what they were doing was illegal. Even that didn't work and only received the refund once a bailiff was sent round to their office to collect it. It took 8 months, numerous phone calls and court forms, and a lot of stress for me to get my refund. I regret ever using Opodo and advise against even considering using them.”

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Posted 3 years ago

“Thank you Opodo Thank you Opodo Thank you Opodo Wait 9 months ago My money is back ::)))) Euro= 470.00*** 99% Very GOOD GOOD****”

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Posted 3 years ago

“I booked flights to Sardinia for my family, but the flights were canceled due to Covid the very next day. I applied to OPODO for a refund but have not heard a WORD in reply. Nothing.”

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Posted 3 years ago

“No refund for 8 months, bunch of lies and strange stories from the agents, they need to learn how to treat customers and pay for their horrendous customer service. Please avoid and if you are fighting for your refund, never give up. Take them to court.”

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Posted 3 years ago

“Do not Trust them please , As soon as you pay your flight ticket that is it your money simply gone , I bought a family ticket from them £2400 and I never got my money back from them , Flight was cancelled by the airline , this company is a jock .”

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Posted 3 years ago

“worst company ever , Don't trust them please I bought a family ticket from them after 6 months fight over the phone thanks to my bank the got the money back from them for us otherwise the would never refund this money back to us .”

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Posted 3 years ago

“First, they pretend they made me save 40 EUR on a ticket (when the reduction was of only 5 EUR) in exchange of subscribing to their Opodo Prime program. I was told this membership, with a free month offered and then 50 EUR a month or so, can be canceled at any moment... But... it seems like a nightmare to get it canceled! No way to cancel it on the website and when you call the customer service - after making you wait for such a long time - they tell you you cannot cancel the membership or it will also cancel the flight you just booked and you have to call back in two weeks...! My experience with them has been terrible - stay away!”

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Posted 3 years ago

“Do not use, Do not purchase "cancel for any reason insurance" its a waste of time. Had to cancel flights in August, never received any money back although the status has changed to refunded. wasted so much time on there non existent customer services. Really terrible company.”

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Posted 3 years ago

“This company are criminals, they have had my money for flights in June that were cancelled in April and are yet to pay me a penny #opodoarecrooks”

Opodo 1 star review on 9th December 2020

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Posted 3 years ago

“Finally get my money back after 9 months dispute. Nightmare was a kind word to describe my experience with this so called "company". For those of you still waiting for their refund, DO NOT WAIT !!! lodge a dispute/arbitration with your service provider if you make payment by credit card, or talk to your bank see if they can help if you paid them by transfer. You won't get your money back unless you take legal action so Opodo (eDream is their holding company) couldn't get away.”

Helpful Report

Posted 3 years ago

“Finally get my money back after 9 months dispute. Nightmare was a kind word to describe my experience with this so called "company". For those of you still waiting for their refund, DO NOT WAIT !!! lodge a dispute/arbitration with your service provider if you make payment by credit card, or talk to your bank see if they can help if you paid them by transfer. You won't get your money back unless you take legal action so Opodo (eDream is their holding company) couldn't get away.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Opodo Reviews