Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From initial consultation to one month post surgery the care and service has been excellent. It is great to see clearly without glasses or contacts.”

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Posted 12 years ago

“Overall Optical Express has been highly efficient through fromk my initial enquiry to my 3 month check up from procedure date. I have felt well looked after every step of the way.”

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Posted 12 years ago

“totally satisfied, best thing i had done should have done it years ago, much better quality of life”

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Posted 12 years ago

“I had laser eye surgery 3 months ago and have just been discharged. My vision is better than anyone expected (close to 20/20) and my glasses are a thing of the past. The cost was slightly more than I expected due to my complex prescription but its definitely worth it for the years I am hopefully going to have without the need for glasses. The actual surgery itself was a bit nerve wracking but actually painless (a little discomfort) but it was literally over in less than 10 mins - its a small price to pay. The staff are always very helpful and I didn't feel they were pushy at all. I'm now trying to recommmend as many friends as I can so they can experience the feeling of no more specs!!”

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Posted 12 years ago

“I have found the whole experiance very interesting,this is something that i wish i had done years ago,its almost like having a new lease on life .freinds say im more confident and even look years younger.”

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Posted 12 years ago

“Best thing I've ever done - wish I'd done it years ago!!!”

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Posted 12 years ago

“Would recommend Optical Express for Laser Eye Surgery anytime. An extremely pleasant experience throughout, with optimum results. Aftercare is professional. Many thanks indeed for my new vision.”

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Posted 12 years ago

“for me there was little or no discomfort having the procedure done, the benefits of this surgery make me wish i had this done years ago. if there is anyone with hesitation just go for it you will NOT be dissapointed”

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Posted 12 years ago

“I was dubious about the benefit of surgery. I felt that i would be sold the surgery regardless of whether i would get benefit and maybe feel like a 'sucker' someone who would be sold anything. Despite the disappointment I feel with the need to wear reading glasses for all close work where before I could 'just about' manage I no longer need to wear glasses for walking around and reading stuff in the distance. Dirty smudged glasses are a thing of the past and yes despite the pain and discomfort of the initial treatment I would do it again. I am more than pleased with the after care provided at Leicester High Cross and have no complaints, I travel from Rugby to this store out of choice, nearer one in Leamington Spa.”

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Posted 12 years ago

“it is great to be able to do my make up in any mirror and to swim and be able to see!”

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Posted 12 years ago

“Since having the surgery, the customer care and service provided by Optical Express has been 1st Class. Everything they have stated at the start has been on point! My vision has dramatically improved over the last month, better than wearing glasses, I would recommend Optical express to anyone wanting treatment in the future.”

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Posted 12 years ago

“I am very satisfied with the result, its so much better for sports like I do a lot of surfing and playing football and eyes get less distracted being in the water. No more hassle with lenses and carrying all the liquids etc around. that is such an advantage. Eyes get a lot more oxygen and therefore less tired. All good!”

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Posted 12 years ago

“surgery made me more confident :)”

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Posted 12 years ago

“LASIK has made a huge difference. It is so much easier to get on with life without worrying about glasses. I would definitely recommend the procedure!”

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Posted 12 years ago

“it was a life changing experince that i havent even expected to be this happy after all thank you very much for optical expess team to helped me too see much better than ever before.”

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Posted 12 years ago

“I considered having laser surgery for about two years, I wish I hadn't waited so long. I am very pleased with the way Optical Express have looked after me right from the first consultation through to post op checks. I was told my sight could be corrected and I can verify that this is the case, my vision is now 20/20. I would recommend laser surgery.”

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Posted 12 years ago

“Cant believe how much of a difference the surgery has made to my everyday life. No glasses in the morning and no having to clean contact lenses, I just get up and get on with things. I would definately recommend this.”

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Posted 12 years ago

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Posted 12 years ago

“The improvement in vision is tremendous. What I hadn't thought about was that I don't have to spend time looking for glasses! I don't have to juggle with them when putting my motorbike helmet on, I can't lose them.”

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Posted 12 years ago

“For a long time I have wanted to have laser eye surgery but could never really afford it or pluck up the courage to do it. After seeing the offer made by optical express and passing the initial tests to have the treatment. The reality of finally getting laser eye surgery was quite daunting. Infact many people were concern for me. After having the treatment I can say that it was well worth it and would recommend anyone wanted to have laser eye surgery to have it done.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews