Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would do it all over again. The team at Shaftesbury Ave have been amazing and my vision is better than I ever expected it to be.”

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Posted 11 years ago

“wish I had done it sooner..”

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Posted 11 years ago

“Although a little apprehensive about the surgery, I soon became confident that I was in safe hands. All the staff at both at Optical Express in Liverpool and at the Bridgewater Hospital were very understanding and put me at ease, every step of the way. Friends had told me about how amazing the treatment was for them and that they had never looked back, now I know what they meant. It is something that one has to experience in order to appreciate fully.”

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Posted 11 years ago

“Recommend to friends Miss reactive glases have to remember to take sunglasses but have enjoyed buying different coloured sun glasses to match clothes”

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Posted 11 years ago

“No problems, highly recommended”

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Posted 11 years ago

“Very, very good. Most pleased with whole operation from start to finish.”

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Posted 11 years ago

“Complete adventure from beginning to end, with full confidence in all the Staff dealt with.”

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Posted 11 years ago

“Wonderful - no other words necessary”

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Posted 11 years ago

“very friendly, indeed and caringing”

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Posted 11 years ago

“happy with everything, very satisfied with outcome and would refer to others”

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Posted 11 years ago

“I never belived that with -9 vision that i had, i will be able to have full HD and 20/20 vision, and see clearly. That was my dream and it came true! Much appreciated for help, care and professional staff!”

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Posted 11 years ago

“I was a little apprehensive about getting laser eye surgery however I have to say I am really glad that I got it done. The staff have been excellent and have kept my informed all through the process and cant fault them at all.”

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Posted 11 years ago

“store staff first class customer service”

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Posted 11 years ago

“Was a quick procedure and noticed results after a nap, been getting better ever since.”

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Posted 11 years ago

“everyone was very helpful and easily approcable.They have answered all my questions in a kind and friendly mannor. When i came in for an appointment with no notice i was seen within 20 minutes. Very impressed with everything”

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Posted 11 years ago

“I am delighted with the results, before the glasses really hurt my head behind my ears now I feel free, can see brilliant without the need for the glasses very happy thank you all so much”

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Posted 11 years ago

“As I have had very bad eyesight and have worn glasses for some 60 years since having the surgery and no longer have to wear glasses i am happy to say that I am very pleased with the excellent service I have received from optical express”

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Posted 11 years ago

“My first eye was done on time and very quick i arrived at 10:00 am and was leaving to go home by 12:00, howerver, my second eye i was really delayed. I sat around in the cold waiting area without any explaination. I arrived at 10:00 but did not leave until 3:00. This was the only dissapointment I had. My eye sight is now really good, once my night vision of lights improve my sight will be fantastic”

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Posted 11 years ago

“efficient and professional”

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Posted 11 years ago

“Everything was very easy - procedure was quick - not painful. The discomfort nearly gone after a short sleep when I went home from clinic. Happy with aftercare appointments - eyes nearly perfect now and have been given drops for any residiual dryness.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews