Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Very glad to not need glasses, especially for sports and outdoor activities.”

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Posted 12 years ago

“The process went very quick and efficient I cant recommend it high enough, my vision is now near perfect and life is a lot easier and I just generally feel more free with everything i do, The staff at optical express were easy to talk too and very easy going, making my treatement altogether a lot smoother and stress free - very satisfied”

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Posted 12 years ago

“Thrilled with my recent surgery which took place on the 2nd and 9th of February - changed my life - I cant believe the difference. Completely painless and better than 20:20 in both eyes. Information prior to excellent and care during procedure excellent. I would highly recommend.”

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Posted 12 years ago

“I have heard lots of stories from people who have had laser eye surgery and have been delighted with the results. I confess I was a little sceptical - and a whole lot nervous about it! But I have to say Optical Express have made the experience totally transparent, stress free and friendly. Absolutely delighted I took the plunge.”

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Posted 12 years ago

“in a rush but excellent results simple as that.”

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Posted 12 years ago

“Although i ma in the early stages after surgery i know this will be a success”

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Posted 12 years ago

“I can't believe just how well”

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Posted 12 years ago

“Lifechanging experience. Thoroughly recomend it”

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Posted 12 years ago

“30 years in the waiting, 30 minutes later 20:20 vision”

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Posted 12 years ago

“From the first time I walked into the clinic the staff were very welcoming, friendly and helpful. Every stage of treatment has been explained fully and I have been put at ease about any questions I have asked. I would happily recommend Optical Express to any of my friends or family and just wish I had come in years sooner.”

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Posted 12 years ago

“When I went to have my eyes sorted out I was so worried but the staff at Bristol where so nice and sat with me and told me all about the op, and when I went back the next week I knew what was going to happen I was a very happy lady. This was the best thing a have brought in my whole life everyone should go and have the op. NO MORE GLASSES IN MY LIFE what could be better I say. My experience is 5 stars”

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Posted 12 years ago

“I was put at ease by the staff and they answered all of my questions. The surgery was quick and the aftercare has been thorough. I am pleased with my vision. I wish I had laser eye surgery sooner! Two of my friends have already had laser eye surgery after hearing about my experience.”

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Posted 12 years ago

“I have been very happy with my experience, all staff members have been very friendly and helpful on every occasion that I have visited. I did find the treatment somewhat daunting and uncomfortable at times, but I am extremely satisfied with the outcome.”

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Posted 12 years ago

“It was very professional, staff were all very friendly and helpful, making the overall experience much easier to deal with in the initial instance. The actual surgery was very quick and pain free which was a relief post-op, and recovery time was very rapid. Ive worn glass for over 20 years so now I almost feel like anew person altogether. I would most certainly recommend laser eye surgery to anyone who wears glasses, it is the best investment I have ever made :-)”

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Posted 12 years ago

“Left eye had sharp vision the next morning, right eye is still healing with notable improvement over the las month. I am looking forward to further improvements in my right eye.”

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Posted 12 years ago

“Although initially the experience was very nerve wracking and if I hadn't been frozen in fear when the procedure was taking place I may well have bolted I'm so glad I went ahead with the treatment as it has literally changed my life. I've gained more confidence, my sight has never been as good and although I have a little dry eye discomfort at the moment, I know this will pass with time. I had been thinking of having laser surgery for many years but never had the courage and was always worried about it being a realitively new procedure (I am talking about years ago now) but having spoken to a number of people at my current workplace who had gone through the procedure themselves, and with new and improved technology, it resolved all of my fears. I would definately recommend this to any of my friends and family and so glad that I mustered the confidence to go ahead with the procedure myself. Thank you all so much”

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Posted 12 years ago

“Everything has been so easy and everyone very friendly, would definitely recommend to this programme”

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Posted 12 years ago

“I am a real baby with anything medical, and on my first appointment, all of my worries dissappeared. The surgery itself was a lot easier than I could have imagined.”

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Posted 12 years ago

“The staffs were amazing. Very helpful. I was very worried about the whole process but the surgent was good and managed to answer all my questions. I felt very cmfortable. After care programme was excellent.”

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Posted 12 years ago

“Every day waking up and seeing clearly is the most amazing experience in the world. I have been wearing glasses for 17 years and my eyesight was sooo low. i was not able to do anything without glasses. Paying allot of money has not been an issue because i believed that i would get the best experience and the best eyesight. Ever since i have got my eyes done i have experienced everything differently and has also changed my personality. I love the new me. I would like to thank the optical express in giving me a chance to change my life Thank you :) :)”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews