Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I was short sighted, so used to wear glasses all the time. When i went in and had my laser eye surgery, i will admit i was a bit nervous, but i had nothing to worry about. The surgeons and nurses were great. Within 2 weeks i had 20/20 vision. I have not had to wear glasses since.”

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Posted 12 years ago

“why didnt i do this sooner,its fantastic. The staff where so friendly and helpful and put me at ease all the way through. Best money ive ever spent. Would recommend to anyone.”

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Posted 12 years ago

“The day of the surgury was quick and efficient and was home before I knew it. I was surprised at the immediacy of the results. The next day I was able to carry on as normal and it's made work and day to day activities much easier. The reason for getting it done was mainly sports and the difference between now and then are remarkable.”

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Posted 12 years ago

“I feel that the staff at optical express have been professional and friendly, I liked the surgeon that did the operation, he had a calming and professional manner. Although I was no able to have the operation when it was first scheduled, which was frustrating, when it was time to have the surgery done I had no problem with the way that things went on the day. All aftercare appointments have been quick and easy.”

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Posted 12 years ago

“The procedure was uncomfortable but not painful. Staff were excellant in their care of me. My eyesight was amazing to start with but has now settled down to better than before but still need magnifiers for up close. This is what I had been told would happen. Not wearing glasses anymore is a relief and no more headaches.”

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Posted 12 years ago

“very happy, would recommend to anyone thinking of getting this done. Wish i had it years ago.”

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Posted 12 years ago

“The healing process of Lasek surgery was extremely painful but short term, eventually my sight got better and better until excellent.”

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Posted 12 years ago

“I can only say I wish i had done it sooner”

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Posted 12 years ago

“Its been a life changing opportunity. Im a very happy now can fully enjoy my life .”

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Posted 12 years ago

“i was very satified wit evrything at optical express”

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Posted 12 years ago

“Although I was wary about what to expect the staff here made me feel very comfortable and explained everything thoroughly. The follow-up care is brilliant and the staff are all very welcoming, friendly and helpful. Will definitely be recommending.”

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Posted 12 years ago

“Amazing best thing I've ever done!”

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Posted 12 years ago

“I no longet have to mess around with contact lenses each day so life is much easier,quicker and less bother!”

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Posted 12 years ago

“Lazer eye surgery means that I no longer have to worry about contact lenses. sSmall things like being able to watch the telly in bed and waking up in the morning and being able to see are priceless. Definatley worth it. All of the staff at optical express were very kind and put you at ease, during what can be quite a nerve wracking experience.”

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Posted 12 years ago

“I was meant to get LASIK but ended up having LASEK due to the anatomy of my brow. So I wasn't able to have the surgery the first day and had to return 2 weeks later which was a bit annoying. After returning 2 weeks later for the LASEK the procedure went smoothly. The following 2 - 3 days I was in a lot of discomfort, some pain and my vision was really blurry and I couldn't concentrate on text. This gradually improved and past the 1 week mark could see relatively well. Now at 1 month and half I have 20/12 vision, with no discomfort or issues.”

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Posted 12 years ago

“The staff at optical express are excellent, very caring and make you feel at ease”

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Posted 12 years ago

“Very happy!”

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Posted 12 years ago

“i was very satisfied and my vision mutch better i will recemment to all my friends many thanks”

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Posted 12 years ago

“Wish this had been available 30 years ago”

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Posted 12 years ago

“I have had a good experience with optical express and have recieved a good level of care. Laser vision has improved my sight significantly and I would recommend it to anyone.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews