Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best thing I have ever done.”

Helpful Report

Posted 11 years ago

“overall sucessful treatment. really good support, really really impressed with the technology.”

Helpful Report

Posted 11 years ago

“The whole process has been great, the pre-consultation was very good, my expectations for the day of surgery were far worse than I experienced. The actual surgery was no more than a minor discomfort and the recovery time was less than 48 hours to being able to see clearly without any irritation. I am very satisfied with the results”

Helpful Report

Posted 11 years ago

“The surgery itself is amazing. Pain free and my eyesight was good that night. I woke up the next day able to see as well as I had with glasses. I struggled to read close up to start but that has got better with time and I'm almost back to where I was before surgery with the bonus of being able to see distance. My vision is better than 20:20 but my left eye still gets a bit dry and blurry. Hopefully this will sort itself out over the coming months. Aftercare is good but I had to book in the 3 month appointment myself. It would be reassuring to have a courtesy call for this. I would recommend Optical Express laser eye surgery to my friends and I wish I had done it sooner.”

Helpful Report

Posted 11 years ago

“I didn't feel nervous about the surgery at all and all the staff were very helpful, especially the day after for my post op check up. The only problem i found was after the surgery i hadn't expected as much pain as i experienced, it only lasted a few hours and then i was fine the next day. It has got a lot better over the past four weeks so i am now very glad i had it done.”

Helpful Report

Posted 11 years ago

“Could not believe how quick the main surgery was and the result is just the best!”

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Posted 11 years ago

“Delighted with my vision. Initial recovery was a little worse than expected but totally worth it.”

Helpful Report

Posted 11 years ago

“It took me a long time to decide to finally have laser eye surgery, and I am very glad I have had it done. My vision is currently not 100%, but is improving daily. I am looking forward to riding my motorcycle in summer without worrying about lenses and glasses, and the wind causing the lenses to move around.”

Helpful Report

Posted 11 years ago

“For the first time in nearly 40 years I'm not wearing glasses - even though I still try to take them off at night! ;-) I wish I had had the courage to have surgery done sooner!”

Helpful Report

Posted 11 years ago

“I'm very glad it I had eye surgey. My vision now is very good, I can do sport, swimming, skiing, etc without wearing lenses which improve comfort.”

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Posted 11 years ago

“I am very happy with my eyesight as it is now. I have been well taken care of from the initial consultation, right through the surgery and up to and including my after care check-up appointments. I cannot speak highly enough of the care and attention I have received from your Cheltenham staff, and am very happy with the results, to date.”

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Posted 11 years ago

“Love to be without glasses”

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Posted 11 years ago

“I had Lasek 6 months ago and am only now getting used to not wearing glasses! I didn't have a very high prescription (-1.25) but I did have a stigmatism and needed to wear glasses all day as I'm a teacher. I had "better than 20/20 vision" less than 24 hours after surgery. I have recommended friends and family to Optical Express.”

Helpful Report

Posted 11 years ago

“I was really impressed with the treatment I received from Optical Express, amazed how quickly i recovered .. also the after care I received was brilliant, I have since recommend this to my husband, who shortly has his treatment”

Helpful Report

Posted 11 years ago

“It was such an easy operation and I really recommend it. My vision is now perfect and its really nice to get rid of the contact lenses.”

Helpful Report

Posted 11 years ago

“Optical Express Reading have been very professional in the way all of there staff conduct themselves, very freindly and know what they are talking about. Many thanks for helping me in the process to bin the 'bins' Liam.”

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Posted 11 years ago

“it is so easy and no pain. i would recomend it to a friend.”

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Posted 11 years ago

“From consultation to treatment the process was painless and efficient. After surgery, I went home, had a kip for an hour or two and when I woke up I could see. Easy as that. My eyesight was about -2 ish in both eyes. I got the cheapest surgery going and this resulted in me now having better than 20:20 vision. Stop wondering about getting it done and just do it!”

Helpful Report

Posted 11 years ago

“Great service, proffessional and positive attitude. results? hmmmm... WOW Very confident I will offer laser correction to friends and family.”

Helpful Report

Posted 11 years ago

“fantastic outcome, totally changed my life”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews