Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“My laser surgery experience has been a very satisfactory experience. The procedure itself was painless and quick. The care taken on each post op appointment was fantastic and the staff were all very helpfull.”

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Posted 12 years ago

“I'd worn contact lens for 30 years, and neither glasses or lens were really giving me the level of sight I wanted any more. I couldn't believe how much better my eyes have been since I had surgery and wish I'd had it done sooner. I'm a competitive horse rider, in the GB Squad for Trec (orienteering on horseback) and I can now look forward to many more years competing at the top level of this sport in the UK and abroad.”

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Posted 12 years ago

“Optical Express has made the whole surgical process incredibly easy. The professional manner in which the staff comport themselves gave me confidence at every step, and I wouldn't hesitate to recommend both the company and the process to any of my friends.”

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Posted 12 years ago

“The experience made such a major change in my life.Improved the quality and sight of seeing things. Would recommend anyone to get it done.”

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Posted 12 years ago

“I had been considering laser eye surgery for some time, having worn contacts for most of my life. 4 months in, and I don't know why I waited so long to do it: my morning routine is far easier, playing sport and going to the gym is far less hassle, and I don't have to worry about taking spare contact lenses everywhere I go! The interest free credit over ten months helps a lot with the financial impact of the surgery as well.”

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Posted 12 years ago

“I wore contacts over 8 hours every day and I found they irritated my eyes a lot and I thought this would be the ideal opportunity for me to get on with my life without the hassle. It has improved my life tremendously because now I can get on without worrying about putting my contacts on in the morning and taking them out at night. Thank you Optical Express!!”

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Posted 12 years ago

“No pain Best money i have spent”

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Posted 12 years ago

“I would like to say my sincere and huge thanks to everyone here - every team member's caring attitude instilled lots of confidence in me at my initial checkup that I was at ease getting my Laser surgery done. Any fears were quickly dispelled. They made my experience with Laser Surgery an wonderful experience and I am recommending it to my friends and work colleagues. So glad I came here - wish i had taken this step sooner. Finally my huge thanks to the surgeon who performed the Laser, who made me feel confortable and honest truth is that I experiened minimal discomfort - Thanks again for a job very well done. :-)”

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Posted 12 years ago

“Thank you Optical Express, I feel great and love being able to see more clearly and most of all being without glasses.”

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Posted 12 years ago

“When i had my eyes done it was mildly uncomfortable, alot better than expected. For about a week after my eyes were abit sencertive to light But it soon went away. On my appointment the day after my eyes were 1 line better than 20/20 and have got better since. I would recommend it to anyone.I hope everyone has the same good experience as i had. David Thompson”

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Posted 12 years ago

“Very satisfied with the results due to my lazer eye surgury. Im so much more happier with everyday life and not having to wearing contact lenes anymore. I would recommend it to anyone!”

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Posted 12 years ago

“Great results, no hassle and perfect vision.”

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Posted 12 years ago

“My experienec was good. Alot better than expected and without all the discomforts. After care was good. No waiting in the shop for a long time, less than 5 mins.”

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Posted 12 years ago

“I felt slightly nervous on the day of surgery but I knew it was something I really wanted. The surgery was completely pain free and the drops were easy to apply. I have had not pain or discomfort following surgery and I its let me feeling so positive and happier. I would highly reccommend it.”

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Posted 12 years ago

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Posted 12 years ago

“I found the whole treatment prosedure very easy and comfortable. The evening I went home after was hard not being able to look at anything slightly bright. After just 48 hours I felt as good as new now could see perfect! Have been for all check up's which had hardly any waiting time and the staff were friendly and the waiting room was compfortable with entertainment. Thank you very much to all at Optical Expess Birmingham!”

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Posted 12 years ago

“It was an amazing experience, i knew exactly what was going on at all times, its not what you expect, its better. The surgery doesn't hurt, the only discomfort i had was for 3 hours after surgery. My eyes was stinging (like when you peel onions) after that it was brilliant, watched t.v. and could see all the small print on the screen.”

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Posted 12 years ago

“Very satisfied with experience overall,was very glad when surgery day was over to be honest! but i havent looked back since,the surgeon sent me away on day i was originally supposed to hav esurgery done,due to eye shape had changed from 14 yrs of almost constant wearing contact lenses,and although i was dissapointed, i was happy to hear him not do surgery that day,i was reassured that he would just go ahead anyway,so 4 weeks later i came back and my surgean was happy with to go ahead,my sight now 3 months later is better than it ever was with contact lenses,its really wonderful. i still have to remind myself not to have to take out my lenses at the end of the day!!! Im so happy to be contact lense free!!!!!!!!! the staff were all really lovely and professional.”

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Posted 12 years ago

“Initially the surgery was not as successful as I had hoped. However, I was told I could have more surgery which would improve my vision further. Having had second surgery my eyesight is now really good and I do think it has improved my quality of life> I do a lot of walking in the countryside and not having to wear glasses has made this experience a lot more satisfying.”

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Posted 12 years ago

“I am extremely pleased with the outcome of having 20/20 vision which has changed my life. I would definately recommend to other people considering laser eye surgery. Staff are helpful, caring and reassuring.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews