Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“had a little wait but was explained circumstances brilliant service”

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Posted 11 years ago

“the service was very prompt and professional. staff are very knowledgeable in what they do. surgeons are very friendly and comforting. whole procedure is extremely pleasant”

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Posted 11 years ago

“Warm, friendly welcome”

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Posted 11 years ago

“Delighted with the results and only wonder now why i waited son long to have the surgery done. Would recomend to anyone you don't know what your missing.”

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Posted 11 years ago

“I'm delighted at how this has worked out for me. I have wanted to have laser surgery for a long time so this is a dream come true. Being able to go about my daily routine without glasses or contacts is great, but it's even better being able to do things spontaneously without having to constantly think ahead about glasses and contacts ! I threw all my old contacts and glasses cleaners in the bin with great glee !”

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Posted 11 years ago

“The surgery its self was comfortable.But for the first 48 hours i had pain in my eyes which they did warn me about.I also experienced blurred vision for approx 4 weeks.I have just had my aftercare on day 40 and can see one line below 20 20 line. so at the moment im happy with the way things are turning out.”

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Posted 11 years ago

“I am very happy with the treatment i received from both the optician and the surgeon. They made me feel at ease and answered all questions. I can't believe how well I can see now. I would definately recommend optical express.”

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Posted 11 years ago

“Since having the eye laser surgery I feel that a whole new world has been opened up to me. I did not realise how much I was missing out on due to the fact of being short sighted. It has helped me a great deal within my work (Photography) and my studies at university where I am currently studying for a BA Photography.”

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Posted 11 years ago

“after thinking of having my vision corrected for a few years its been the best decision ive made for a while well worth the money and gives me the freedom of having perfect eyesight again and to anyone who was like me and and wee tad hesistant go for it u wont regret it”

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Posted 11 years ago

“Went really well - fully informed and even thought procedure changed on the day was kept informed. Good after care and all questions answered. Really pleased with the result.”

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Posted 11 years ago

“everything i was told before the operations to my eyes was exactly how it happened and the results have exceeded my expectations”

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Posted 11 years ago

“I had surgery 18 months ago to correct my vision, and I now find myself forgetting the days I wore glasses altogether! Whether it is for watching tv, playing sport or reading the board in lectures, the surgery has made such a difference to my life. It is not only the convenience of being able to see 24/7, but things you can't do in glasses such as swim or go out in the rain, are made possible, giving you so much more freedom. I recovered from treatment the same day, and after the initial rest, my vision was perfect with no pain or problems.. A very happy customer!”

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Posted 11 years ago

“I have been very happy with every stage of my Optical Express. I have suffered no issues following the surgery and I am very happy with my eye sight. I would happily reccommend the procedure to anyone”

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Posted 11 years ago

“Would have prefered the treatment to have worked first time but the follow up support and subsequent after care was excellent.”

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Posted 11 years ago

“life changing. thanks”

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Posted 11 years ago

“nice friendly atmosphere, helpful and overall changed everyday life for the better.”

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Posted 11 years ago

“For a long time I had been considering laser eye surgery - I have worn glasses since the age of 11 and moved on to contact lenses aged 16. As a competitive swimmer, my poor eyesight meant that simple tasks such as finding my team mates on poolside at events or reading my time at the end of a race were a challenge. I was unable to wear contacts in the pool, and prescription goggles were not particularly fashionable! I wore contact lenses the majority of the time at college and University, therefore having problems with dry, irritated eyes, particularly in the evenings, and found it hard to focus on screens for a long time. I never thought I'd be able to afford the surgery until I was much older, once out of University with a full time job. During my 2nd year of University, I went for a free consultation at Optical Express in Reading, and found out that laser eye surgery would actually be a viable option for me. Optical Express offered 10 months of interest-free payments, enabling me to spread out the cost of the surgery during my time left as a student. I also discovered that despite the initial cost, having laser eye surgery would actually save me money in the long run - taking into account my monthly contact lens payments. My surgery was carried out at the Manchester clinic during the Summer term of university - potentially a risky decision due to my impending exams. However, this turned out not to be a problem: I had the surgery on a Monday, and by the Tuesday evening I had clear, perfect vision with no pain or irritations, and only slight bruising, which cleared in a matter of days. 10 months on, I have just paid my final instalment. My vision is perfect - my consultant informed me that I can see two lines better than 20/20 vision! I would absolutely recommend Optical Express to anyone who feels that glasses and contact lenses are impacting their life, even if it's the smallest inconvenience - laser eye surgery really is a financially viable solution. I am able to play sport with no problems, go to the cinema late at night without the issue of getting dry eyes, take a nap without the hassle of taking out my lenses - and so much more! Choosing Optical Express for my laser eye surgery was one of the best decisions I've ever made. I hope you can experience the freedom I now have from contact lenses!”

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Posted 11 years ago

“I was nervous but found the actual operation to be "not unpleasant" which relaxed and prepared me for the second eye to be corrected. The first operation, I experienced moderate pain after the anaesthesia wore off but did not suffer any after effect with the second eye. Overall, I am very pleased with my sight. Even colours are sharper. I love being free of spectacles and feel a little more attractive without them. I would , and have, told friends and family how delighted I am and veery glad I made the decision to take this option. Lady P.A. Pembury”

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Posted 11 years ago

“everything went smoothly, hardly anyone noticed I'd had them done”

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Posted 11 years ago

“Very satisfied with all the staff at the London branches of Optical Express- either in store or on the telephone (apart from my very first visit at Watford- although this later came to a satisfactory outcome)”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews