Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I had IOL's fitted 2 yrs ago. the right eye needed laser treatment as I still needed glasses to read. The eye laser treatment seems to be a ok.”

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Posted 12 years ago

“The whole journey with optical express has been great all the staff have been excellent the process has been handled with great care and all the staff without exception have been very friendly would recommend to anyone . The change is amazing . very pleased”

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Posted 12 years ago

“iv had no problems with anything in store,it has taken a while for my right eye to settle down but other than that i have had no problems.”

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Posted 12 years ago

“Amazed how quick the whole process was, expected discomfort after the opp but never materialized......”

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Posted 12 years ago

“One month after having laser eye surgery I am extremely satisfied with the results. Its a dream waking up and seeing PERFECT straight away, no need to reach for the glasses anymore. The results have gone beyond any expectations I had, I can soo much better than I could even with contacts! I'd recommend to anyone.”

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Posted 12 years ago

“it is just so much better being able to see first thing in the morning without worrying about contacts or glasses. fantastic”

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Posted 12 years ago

“IT IS GREAT TO NOT HAVE TO PUT GLASS ON WHEN GETTING UP IN THE MORNING, GOOD WHEN IT IS RAINING NO WET GLASSES, NO MISTING UP IN SHOPS, ONLY DOWN SIDE NOW NEED GLASSES FOR READING, BUT CAN LIVE WITH THAT.”

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Posted 12 years ago

“My wife and I both had lasik intralase wavefront, having worn lenses for 20 years and being apprehensive of surgery. Surgery was smooth, and we were looked after, very pleased so far. Well worth it!”

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Posted 12 years ago

“The best thing i ever did! It has made life easier.”

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Posted 12 years ago

“Surgery was pain free, slight discomfort when the suction ring was put on the eye, but nothing major. Afterwards eyes were a bit stingy and watery but with a few hours sleep felt fine later. 24 hours later I was able to drive my car. Since the surgery, colours are more vibrant and the world seems brighter. Would recommend it to anyone thinking of doing it. Should have done it years ago.”

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Posted 12 years ago

“The whole experience was brilliant, everyone done a fantastic job and will reconmmend friends and family. This was better than i expected it to be and was not painful at all.”

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Posted 12 years ago

“I had my surgery in the Ballsbridge clinic in Dublin and my check ups in Newbridge and Cork. After 4 months I did have a top up in the right eye due a high prescription but I've just had my 3 month check up (since the top up) and I have better than 20/20 vision. All the staff were very friendly and helpful. Over all I had a pleasant experience and I would highly recommend Optical Express.”

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Posted 12 years ago

“I had eye surgery at the Manchester clinic in mid 2011. The service was excellent value, I was given great advice before hand. The surgery was quick and very professionally done. Also the aftercare was excellent and I felt confident that I was being properly supported. I would recommend the service to anyone who is stuck with glasses or contact lenses, as it saves a lot of trouble and money in the long-run.”

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Posted 12 years ago

“the whole process was efficient and the change it has made to my quality of life has been phenominal. I would recommend this treatment to anyone and to try and dismiss any fears of how the surgery can cause too much discomfort. My surgery caused me little distress or discomfort and infact i was able to return to my normal life the next day but glasses free.”

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Posted 12 years ago

“Well worth doing, recommend to anyone that has ever had to wear glasses for a long period of time”

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Posted 12 years ago

“ITS BEING A GREAT EXPERIENCE, SHOULD HAVE HAD THIS PROCEDURE DONE LONG TIME AGO. HAS IMPROVED MY QUALITY OF LIFE WITHOUT GLASSES SPECIALLY DOING SPORTS AND OTHER ACTIVITIES EXTREMELY SATISFIED AND WILL RECOMMEND TO ANYONE WHO WANTS TO HAVE THE SURGERY DONE”

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Posted 12 years ago

“Eyes are biological things, so obviously it is not an exact procedure, my life is still much easier than it was, i can see when i stay over at friends with out having to wear my contacts 24/7, i can now go swimming with confidence, but my driving has been affected, i have picked up my glasses today and hopefully this will now be rectified, then i can go onto have more surgery in a month or two. Here at Uxbridge they have been so helpful and reassuring, thank you.”

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Posted 12 years ago

“I have wondered about laser surgery for years and finally had it done. I am more than satisfied with the result and would recommend it to anyone i knew who required it. I just wish i had the surgery before now. Thanks”

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Posted 12 years ago

“I am a training consultant and this has given me a quality of professionalism going from reading to screen without have to keep changing glasses - the overall experience has all been worth while with excellent customer service.”

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Posted 12 years ago

“Excellent service from friendly, warm staff. My vision is really good now and still improving all the time and its really enhanced my quality of life. So many things have been reawakened and are more enjoyable due to no longer needing glasses. | had no complications and would totally recommend the procedure to anyone. From my experience, you wont regret it. Thanks very much”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews