Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I had the procedure due to being frustrated at having to get out my glasses to read everything. I can now see perfectly thanks to this procedure and I am so very satifsed and have already recommended this to my friends and family.”

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Posted 11 years ago

“i am very happy with overall treatment and service given by all the staff, and will continue to reccomend to family and friends thankyou. over the moon.”

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Posted 11 years ago

“professinal,frendliy and happy with the overall experince”

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Posted 11 years ago

“my treatment was completely painless and the improvement to my vision was noticeable the next day i am really glad idid it!”

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Posted 11 years ago

“enjoying life much more after my surgery”

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Posted 11 years ago

“The surgery was straightforward and the recovery has been without issue. Some dryness of the eyes but nothing significant. Getting used to using glasses for 'near vision' has taken a while and I have experienced some eye strain and headaches as a result however this seems to have improved over time. My only crtitism would be the lack of pre op information I received.”

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Posted 11 years ago

“A different experienced waking up to no glasses or contact lenses, feel a bit weird still not sinking into me how was my treatment done, I really would like to see the treatment done on video same as mine to satisfy me, images can be different then words to be satisfied.”

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Posted 11 years ago

“Having the corrective surgery has improved things for me massively, the staff were very welcoming and friendly and have looked after me from day one. I have been very impressed with the overall experience and have recommended Opitcal Express to many people who have thought about having corrective surgery.”

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Posted 11 years ago

“I had Laser eye surgery undertaken at the Meadowhall branch after having my consultaion at the Leeds Branch. I must let everybody know how delighted I am after & during the surgery, from the 1st steps of the consultation to the surgery everyone was very professional & very informative. It's without doubt the best decision Ive made, the after care was great too, surplying the eyes drops required & extra drops as I was going away to Egypt so to keep the eyes moist. Thank you to all the staff at the leeds Branch & the surgeons at the Meadowhall who made it a great success, I will recomend it to all my friends & anybody who may have a few doubts.”

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Posted 11 years ago

“Being pretty much blind one day, to a week later having better than 20/20 vision was amazing. after care with optical express was excellent.”

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Posted 11 years ago

“While I was a little worreid at first about the procedure, the staff at Optical Express did an amazing job of talking me through every detail of the surgery and every option available to me. The surgery was quick and easy with no drawbacks and I couldnt be happier with the results.”

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Posted 11 years ago

“After I'd had the surgery I had some pain and vision was limited for about 2 weeks. Light was a problem for me. After good aftercare the pain subsided and I started to see better daily. I'm a Teacher and need my eyes for everything in work. I now have the best vision I have ever had. Photography Football Bird Watching are all so much easier and enjoyable I wish I'd done this 30 years ago. The pain and discomfort had faded to a distant memory, the joy of seeing the world anew is priceless.”

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Posted 11 years ago

“The night before the surgery I was very apprehensive, but on the day of surgery this was soon calmed down upon meeting my surgeon and his team, they relaxed me and talked me through the entire procedure. During the surgery I felt no pain and was very pleased with the way that went. The aftercare provided by Optical Express has been great and anything I have asked for has never been a problem, a truely great experinence. Thank you”

Helpful Report

Posted 11 years ago

“Well worth the discomfort of the first 3 days post op (LASEK). Although my right eye seemed to lag behing my left in terms of recovery, 2 weeks later I have better than 20-20 in both eyes and it is set to improve, apparently. Although I find reading from a computer screen slightly "milky" still, it is now improving every day. Thanks a lot Optical Express, I am a very happy customer.and after 30 years of wearing contact lenses, I am enjoying the visual freedom very much.”

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Posted 11 years ago

“It has been a great success, life changing.”

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Posted 11 years ago

“Very friendly and professional staff. Overall I have had a very good experience.”

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Posted 11 years ago

“Extremely well looked after throughout the whole process, from the initial consultation explaining any risks and demonstrating the level of vision that could be achieved, even fitted a lens to one of my eyes to provide an idea of just how good my vision could be, very pleased with the final result”

Helpful Report

Posted 11 years ago

“Having worn glasses for 26 years before having laser eye surgery done, I was convinced when I heard excellent reports from friends who suggested their only qualm was not having done it sooner. I would agree with them! The first 5 hours or so after surgery were painful with a sensitivity to light, but already the next day my vision was better than 20:20! One month on my eyes are a bit dry at times but that should disappear soon too. The FREEDOM of being able to do all my outdoor sports without worrying about my glasses is superb.”

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Posted 11 years ago

“Having the laser eyse surgery has improved my quality of life, no longer am i walking into doors, waving at people i dont know and spilling coffee on the worktops. I was scared to think about having laser eye surgery but the staff at Ipswich were fantastic at putting my mind at rest. It was painless and wish i had done this years ago.”

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Posted 11 years ago

“after debating for a number of years its the best thing ive ever done and its only been 4 weeks so far.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews