Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recommend doing eye surgery, its worth the money and it improved my quality of life.”

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Posted 11 years ago

“All went well for me and I am very grateful for your care and expertise! Many thanks again!!!”

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Posted 11 years ago

“a brilliant experience. the staff were friendsly, kind and helpful throughout. My eye sight it better than i expected. well done optical express”

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Posted 11 years ago

“made to feel comfortable throughout all appointments”

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Posted 11 years ago

“I no longer have to worry about a bag when going out as I do not need to carry reading glassed”

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Posted 11 years ago

“Perfect distance vision. Reading impaired but that's age!”

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Posted 11 years ago

“I knew exactly what to expect before the surgery took place, which was down to the knowledge of the staff and the time they spent with me before the procedure. The procedure itself was quick and not painful - but a bit uncomforable which I knew to expect. The aftercare has been very good.”

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Posted 11 years ago

“I still cant believe i dont need glasses .. really pleased i went for it.”

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Posted 11 years ago

“Fromthe moment i decided to have the treatment, the care has been great. Each step of the way the staff have explained everything in a clear and concise way and they have ensured i was completely comfortable with my decision before proceding. The results have far exceding anything i would have expected”

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Posted 11 years ago

“The results of surgery have been fantastic and the staff are always more than happy to answer any questions that I have and advise me as necessary as to what I should be experiencing during the recovery process. There were no surprises as the whole process has clearly been explained.”

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Posted 11 years ago

“very happy with service and results to date”

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Posted 11 years ago

“The operation was painless and I was talked through every aspect and reassured throughout. After the operation, a couple of hours later, as the pain killers wore off, I did feel very uncomfortable but at this point I was home laying in bed and trying to sleep. When I woke up the next morning I tentatively opened my eyes, applied the drops and noticed my eye sight was now perfect. Such a strange feeling to be able to see everything without glasses. After returning home from my 24 hour check up I desided to test out my sight by driving to the shops, no problems at all. My eyesight is now better than 20/20 and im delighted with the results.”

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Posted 11 years ago

“Excellent customer service, resulted in excellent vision - highly recommended”

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Posted 11 years ago

“Should have gone ahead with surgery years ago definitely improved my quality of life.”

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Posted 11 years ago

“Extremely pleased with outcome of surgery, I would definitely have the surgery again. Would recommend to friends and wish that I had the surgery sooner.”

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Posted 11 years ago

“I cannot thank Optical Express enough, the whole experience was incredible. I was told at every stage what was going on, the staff were kind and patient. The surgery was NOT painful and the after care is very comprehensive. If anyone hates wearing glasses as much as I did then I would highly recommend a visit to Optical Express Katie Russell”

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Posted 11 years ago

“My consultant answered all my questions and was very reassuring.”

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Posted 11 years ago

“Having laser eye surgery has made almost everything I do easier, I no longer have to worry about putting in contacts to go to the gym or play hockey or go on a night out. I still haven't got over waking up in the morning and being able to see immediately and I still think I have to take out my contact lenses at the end of the day! I'm not going to lie and say it was painless, because it hurt quite a bit about an hour after the surgery and it only lasted for a couple of hours and I would definitely go through it again!!”

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Posted 11 years ago

“Getting Laser Eye surgery was one of the biggest decisions I have ever made, afterall, it's elective surgery! I was worried and apprehensive about the procedure but the staff were very reassuring, supportive from start to finish and professional. I can confidently say that it's one of the best decisions I have made as it's given me the freedom from glasses and contact lenses that I was hoping for. I would recommend Laser Eye surgery to anyone.”

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Posted 11 years ago

“LIFE CHANGING - SHOULD HAVE DONE IT YEARS AGO”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews