Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“very impressed and aftercare is also 100%”

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Posted 12 years ago

“I am very happy with the level of service and care received before, during and after my laser eye surgery. I have had no problems with my vision at all since the surgery and the staff at Optical Express have been more than helpful, and I have not been waiting long to be seen when arriving for my appointments. I would definitely recommend laser eye surgery with Optical Express.”

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Posted 12 years ago

“I really happy not to wear glasses anymore all the time”

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Posted 12 years ago

“laser surgery is ace”

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Posted 12 years ago

“Brilliant”

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Posted 12 years ago

“at first i thought it was going to be painful after the surgey but it was great and no pain and very satisfied with the service. would defo recommend”

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Posted 12 years ago

“From start to finish my whole experience has been excellent with Optical Express, any questions and worries I had before were answered fully and I had complete confidence in their work. Since the treatment it has been like a new life for me, no more contacts going blurring in the evening and I also get extra time in bed in the mornings! Overall I would recommend surgery to anyone who asked and would always recommend Optical Express as the people to go see.”

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Posted 12 years ago

“very happy”

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Posted 12 years ago

“GREAT AFTER 30 YEARS OF WEARING GLASSES TO SEE CLEARLY THE MINUTE YOU OPEN YOUR EYES CANNOT REALLY BE DESCRIBED.”

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Posted 12 years ago

“has changed way of life”

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Posted 12 years ago

“Even though I didnt have massive eyesight problems just the felling of noticing textures like bricks on buldings or borders of tree leafes make me happy. "I was having lunch with my husband a couple of days after surgery and was mesmerized by a tree and a building opposite to me, my husband was laughing as he has never had eyesight problems so he was very surprised that I never noticed the textures before"”

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Posted 12 years ago

“The first two days after my surgery were uncomfortable and it took a few weeks for my vision to settle. It's now as good as with my glasses, without the inconvenience.”

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Posted 12 years ago

“The first few days after the procedure were more painful than I expected. I couldn't open my eyes much at all for two days and after that I continued to have severe dryness and pain. After a week I became more confortable and my vision finally started to improve slowly. It is now one month after the procedure and I am very happy with my vision but still have dryness and a lot of pain in the morning. I have been pleased with the service offered by Optical Express. The Optomitrists are very professional and considerate. They gave me many different types of drops to help cure the dryness. My one complaint about the service is that the receptionists were unprofessional on two of my visits. Overall, I'm thrilled to be rid of contacts and glasses!”

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Posted 12 years ago

“took a couple of weeks to adjust to. Feels fantastic waking up and not having to look for my glasses or having to put my contact lenses in to go out. now its just get up and go!!”

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Posted 12 years ago

“The actual 10 minute procedure was the easiest part of the whole experience. Although your fully aware during the procedure: the surgeons talking and reassuring you, touching your eyes, the burnins smell of the laser, it was surprisingly simple and quick. Once the anaesthetic begins to wear off the discomfort starts to kick in. You are constantly blinking, unable to focus, your eyes are streaming all the time and it gets progressively worse. Wearing the protective goggles at night was very uncomfortable and you have to be very careful when cleaning the gunk around your eyes. When you see improvement one day and no change or worsening the other it's very frustrating. The first week and the third weeks were personally the worst for me and my eyes constantly feel dry. The blink drops have been my best friend lately and a month after the surgery I am finally seeing results I'm happy with. The imrprovement seems to be at a stable rate instead of fluctuating and I'm happier with the results now.”

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Posted 12 years ago

“The surgery was very quick and painless, nurses and surgen were friendly and reasuring. My eyes healed rapidly, the results are wonderful. I think to sum up why to have laser eye i would say the joys are....not having steamed up glasses when its raining outside, to be able to go swimming and see clearly, to be able to read the shampoo bottle in the shower, apply my makeup easily, no ache round the ears or red marks on my nose, no fuss of contact lenses and poking myself in the eye . The only down side is that eyes get tired unlike glasses or contact lenses so sometimes dry or tired eyes can cause blurred vision.”

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Posted 12 years ago

“was very happy with the eye laser treatment, has made my my eye sight perfect and extremely satisfied with the outcome, was better then i expected.”

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Posted 12 years ago

“Good service”

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Posted 12 years ago

“Since laser surgery my vision appears to be improving all the tiime. 3 months in i have been given the all clear to resume my "normal" lifestyle specifically sports which is great. This will make it more enjoying without the use of contact lens or glasses-great! I have recommended many of my friends and relatives whom have had it done recently or are planning in the immediate future ( only if cost was a little bit attactive for some of my family) Just waitng for my eyes to heal a bit further in relation to night vision around lights. Delighted to have had the surgery- no regrets!”

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Posted 12 years ago

“What a lovely lady at reception, she should work here full time :) Marie her name is”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews