Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had laser eye surgery with optical express in the summer and I am amazed with how much it has changed my life for the better. I can now kayak, horse ride and play hockey without the bother of glasses of limpet like contacts! It feels as though my world is in HD now with my new 'laser eyes' :) I was really impressed with the servcie I receieved from Optical express - which was very professional. Even the sales team over the phone were helpful and put my mind at ease concerning the surgery. The aftercare was superb and they seemed to really care about my recovery. Due to a very busy social life full of sporting activites and working for a large organisation I have managed to refer many friends and colleagues who have all been as equally impressed with the surgery and the dramatically positive impact it has had on their lives. Overall - I would thoroughly recommend Optical express and their team of experts in eye care. Thank you Optical Express!”

Helpful Report

Posted 11 years ago

“Been very good, and looking forward to the summer without glasses!”

Helpful Report

Posted 11 years ago

“Happy with my eyes probably the best present i had”

Helpful Report

Posted 11 years ago

“It took me 20 years to pluck up the courage to have eye surgery. I was extremely worried about anything going wrong as my job depends on me doing a lot of reading and writing. Staff were reassuring and the procedure was perfectly bearable. It was definitely worth it and I've already recommended it to others.”

Helpful Report

Posted 11 years ago

“It was good but hurt alot more then I thought it would do.”

Helpful Report

Posted 11 years ago

“a little more pain than I anticipated but result worth it.”

Helpful Report

Posted 11 years ago

“completely free from trauma - very satisfied”

Helpful Report

Posted 11 years ago

“i am happy of doing this surgery that becuse now i can see well”

Helpful Report

Posted 11 years ago

“Very pleased with all aspects of consultation, surgery and after care.”

Helpful Report

Posted 11 years ago

“No problems”

Helpful Report

Posted 11 years ago

“So glad I did this. It has improved my life by a mile. Hassle free.”

Helpful Report

Posted 11 years ago

“Overall i'm pleased, close vision perfect but distance i'm not so sure about as I get ghosting and halos around lights. The initial operation was first class, i'm still only 3 months into it and being monitored so am pleased with that, hope we'll get there in the end.”

Helpful Report

Posted 11 years ago

“I have found the service throughout very professional and friendly, and would highly recommend Vision Express to friends and family. Life is too short to put up with bad eyesight!”

Helpful Report

Posted 11 years ago

“Was scared and nervous but with great suopport from opitical express I am very glad I did it. Hope it lasts for the rest of my life.”

Helpful Report

Posted 11 years ago

“Very satisfying and a painfree professional experience.”

Helpful Report

Posted 11 years ago

“At no point was I dissatisfied with any aspect of my care. I have been impressed with the care I have received from my initial consultation through to aftercare. I hope my sight will continue to improve, but I would recommend this serive to a friend.”

Helpful Report

Posted 11 years ago

“The actual surgery was very easy. Travel to was stressful but I believe better than going to London. Staff were all very helpful.”

Helpful Report

Posted 11 years ago

“I like my work.. I had to improve my eyesight or find a new job...”

Helpful Report

Posted 11 years ago

“felt my sight was 20 years younger. Can now enjoy shopping without needing glasses to look at labels.”

Helpful Report

Posted 11 years ago

“The procedure took 10 mintues from start to finish and you could instantly tell the improvement in your sight. It is a massive relief to not need glasses or contact lenses and I now have more confidence to do things that I may of previously put off. Within a matter of hourse after the procedure you can tell a massive difference in your sight and over the next days, weeks, months it keeps getting better and better for you. It makes you wonder why you didn't have the procedure before now and that freedom you have without the need of glasses or contact lenses is amazing”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews