Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I am very happy with my experiance and the staff at Brighton/Crawley were very friendly and welcoming and alway their to answer any questions. I am very pleased with the results anlthough I still sometimes forget that I am not wearing my contact lenses and go to take them out at the end of the day! My vison itself is better than it was with contact lenses, As cabin crew I am constantly up at unsual hours and wearing contact lenses was a pain it has made my life so much easier not having to worry about my lenses or brining contact lenses liquids through security.”

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Posted 11 years ago

“Began this journey very scared, all staff made sure I was informed at each stage. Opp was carried out with great care and consideration for me, and everyone took time to look after me. Opp no problem, after care second to none. All in all a good experience which I would recamend to anyone.”

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Posted 11 years ago

“Great experience, im not one for having things near my eyes but the surgery was painless and quick. The post ops have been thorough and easy to be in. I would recomend to everyone after the experience i have had.”

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Posted 11 years ago

“i was very nerous but the eye surgeon made me feel at ease, an the after care was very good and helped me alot with my questions.”

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Posted 11 years ago

“Very happy with the experience from the start. Staff are friendly and very helpful, taking time to answer and explain clearly. I would have preferred a surgery in Reading but was able to easily cope with the surgery in Bristol.”

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Posted 11 years ago

“before i had laser eye surgery everything was so limited in what i saw and now i feel so much more alive because of my new eye site”

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Posted 11 years ago

“Wonderful experience, very helpful and friendly staff. Cannot explain how much happier I am with my vision than previously, simple tasks are much easier and no more annoying contact lense issues!”

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Posted 11 years ago

“Lovely staff, lovely service. Brilliant experience”

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Posted 11 years ago

“I never thought having my eyesight back would easy my quailty of life but it has and I'm so glad I did this.”

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Posted 11 years ago

“i am pleased with the overall result from the eye surgery and am glad i had it done”

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Posted 11 years ago

“My overall vision and freedom from glasses has made all the difference”

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Posted 11 years ago

“The staff at optical express have been friendly and helpful at all times, despite my multiple queries. They have been available to speak to and have talked through procedures as well as providing great customer service.”

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Posted 11 years ago

“re correction treatment has worked and everything seems great able to play football wiht ease now and general vision is better even when i had glasses”

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Posted 11 years ago

“Very happy with the level of care and attention”

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Posted 11 years ago

“i was unsure about laser eye before my consiltaion. after that i book for the proceedure due to the knowleage and helpfulness of the staff. 5 weeks later i had the laser eye and my life changed, i feel more confident at work and in life and it was the small things i noticed most like when it rained, and my vision is better than before the laser eye. Every after care visit has been great and the service is very high. over all i would say optical express has offered me great service, great resaults and a good price. thank you”

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Posted 11 years ago

“I have just had my one year anniversary of having my laser eye surgery and life is great. After years of wearing glasses and contact lenses and swithering over the surgery I can't believe I didn't do it sooner. My vision is perfect and holidays no longer consist of bags of lotions and potions just for my contacts, I travel much lighter and enjoy the freedom I now feel.”

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Posted 11 years ago

“i would recommend laser treatment to anybody,no more glasses yeha”

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Posted 11 years ago

“Wake up every day, having fantastic eyesight, not having to search for glasses, worry about losing them or indeed clean glasses. Vision is fantastic and would have no hesitation in going back. Big thanks to the surgeon, and staff during the surgery and of course, those in Kirkcaldy who are excellent. Still can't believe I got so worked up about the surgery, when in fact it was very straightforward and pain free - well until I got home!”

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Posted 11 years ago

“I was very nervous about getting the surgery done, its my eyes you only have two! But the excperience has changed my life: no more contacts or glasses! The surgery was painless with a little discomfourt afterwards, I was back to work straight away and I have perfect vision. The support, care and help from the staff was great; with regular follow up checks to make sure everything is healing well I would recommend to anyone: it will change your life!!!”

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Posted 11 years ago

“Everything from consultation, to aftercare has been superb. No issues of discomfort, only minor dryness in the first couple of weeks but was expected. The best thing I have done, only wish I had done it sooner!”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews