Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Lasek surgery: Had a lot of pain and discomfort when going home after surgery, sleepless night that night. 1 day after, pain had subsided, right eye was clear but left eye was still blurry. As the days go on, eyesight gets better each time. Dry eyes weren't really an issue after the first few days. Swelling around the eyelids subsided after the first 3 days or so. By far and away the best decision I have made, was a bit reluctant to go through with it at first, but after having the procedure, I'm am very pleased I went for surgery here at optical express, and would strongly recommend any of my friends who wear glasses to come for a consultation.”

Helpful Report

Posted 11 years ago

“I am very happy with the results of the laser eye surgery. It has greatly improved my vision to the same standard or better than my glasses.”

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Posted 11 years ago

“I had lasik which did not completely fix my vision, some time later I had Lasek. This was very uncomfortable, and had I expected to have that from the beginning I would not have thought seriously about going ahead. Now though, my vision is execellent. It is very nice not to have the trouble of contacts or glasses.”

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Posted 11 years ago

“The consultation, pre-op, op, and post op were all handled in a prefessional, informative and friendly manner. Although i am still awaiting the full result of the procedure as my eyes have yet to fully heal, my questions relating to the recovery process have been dealt with concisely.”

Helpful Report

Posted 11 years ago

“it was great from first hour after the sergery, no paind,ni drainest, vision was perfect.would recomend it to all fwo wears glases or contact lenses, without it much more better.”

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Posted 11 years ago

“Vision is great and still improving. Has improved the sports I take part in, football, squash, snooker and pool. My brain is still trying to catch up with my new vision but is not an issue for day to day life!”

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Posted 11 years ago

“A truly amazing experience from the first consultation. Hanadled in an exceptional manner by all staff involved. Has made my life so much easier and hassle free. Would highly recommend the procefure to anyone who is considering it.”

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Posted 11 years ago

“Very happy that I underwent the procedure. From day 1 after the surgery my sight was getting better. Now I can't imagine going back to wearing glasses or contact lenses. My quality of life is much better. I would certainly recommend the procedure to my friends and family.”

Helpful Report

Posted 11 years ago

“Treatment was very effiecent and well organised, I was given plenty of information to make an informed choicr wether to go ahead with laser eye surgery or not. Surgery went smoothly with no stress whatsoever. Staff were very caring and made me feel at ease when treatment was being carried out. I am very please with the end results and glad I went ahead with the procedure.”

Helpful Report

Posted 11 years ago

“from the beginning to the end the experience i had was terrific. it was painless and everybody concerned was very friendly and reassuring. all my questions were answered and i was made to feel at ease from the onset. i would recommend this to all my friends and family.”

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Posted 11 years ago

“After the surgery was more painful than expected but very happy with the results and look for to perfect vision in the not so distant future”

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Posted 11 years ago

“My vison is almost perfect and it is like being 25 again. I have recommended this treatment to everone I have discussed it with.”

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Posted 11 years ago

“The whole process has been professionally managed and I have confidence in all the people I have been dealing with. There have been slight negatives in my close up vision but I was advised of that before I agreed to go ahead with the process and it is still improving.”

Helpful Report

Posted 11 years ago

“Overall it was a very satisfactory experience. Advice and aftercare was excellent. Any problems were dealt with very efficiently. Staff were very prompt in seeing me at all of my appointments.”

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Posted 11 years ago

“Felt all staff we welcoming and also the procedure for very fast and effective and would highly recommend it to friends and family”

Helpful Report

Posted 11 years ago

“From start to finish every staff member involved has been so friendly and helpful, it really puts you at ease with the whole process. I was gifted the refer a friend, which was the prompt I needed to go ahead with surgery as I had always wanted to, but never been sure of the results. I couldn't be more pleased with how my vision has turned out, and I have not missed my glasses once!”

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Posted 11 years ago

“Laser surgery was the best experience, I would do it all over again. I'm very happy with the service before and after surgery.”

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Posted 11 years ago

“I was quite nervous before surgery but once having the surgery evrything was great. The staff were extremely friendly and helpful. Everything was throughly explained before and after surgery. If i needed to i would definatley do it all over again. I have already recommended to family and friends. It feels like i have just been reborn, a new lease of life. The best thing i have ever done in my whole life. Great,great,great.”

Helpful Report

Posted 11 years ago

“I've been very lucky from my first visit, through my procedure to my latest visit. To have perfect vision again after over a decade of wearing glasses has been a god send. Thanks to all for making this happen”

Helpful Report

Posted 11 years ago

“very pleased with the whole process and the staff”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews