Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer services during and after the surgery is very good, in fact excellent. I like the flexibility to visit for an emergency appointment.”

Helpful Report

Posted 11 years ago

“Definately did not like having to travel so far. Real pain when not used to driving in London. But eye operations were carried out very well. All staff were excellent. Cant really find any fault with the way every aspect of aftercare seems to be covered. So well done.”

Helpful Report

Posted 11 years ago

“Initial concerns due to eye inflamation would seem to have held back the healing process; however after 3 weeks and very good aftercare my near sight is now better that 20/20 (I am over 50 and had a very strong prescription, having worn glasses for over 40 years!!). I now only need glasses for reading. Thank you to all concerned at Optical Express.”

Helpful Report

Posted 11 years ago

“I was extremely nervous about the proceedure but all staff were very helpful and reassuring and I was put at ease both before and during. There was discomfort after the proceedure but this was better the next day and continued to get better. I am extremely happy with the results and can see perfectly without glasses!”

Helpful Report

Posted 11 years ago

“Laser eye surgery was one of the best decisions I have ever made!”

Helpful Report

Posted 11 years ago

“Initial treatment not painful and quick. Staff very helpful and friendly. Eyesight is still a little blurry but it is a lot better than when i used to take my glasses off. Hopefully in a few more weeks my eyesight will be perfect.”

Helpful Report

Posted 11 years ago

“Treatment was quick and painless, cant believe the change in vision from the first day of surgery to now, better than i ever thought it could be. Have recommended you since!”

Helpful Report

Posted 11 years ago

“I never dreamt my vision would be this clear, I can read everything”

Helpful Report

Posted 11 years ago

“Very professional, knowledgable and firendly staff, vison better than 20/20 now and glad to be free from the routines and care of lenses and glasses.”

Helpful Report

Posted 11 years ago

“the overall experience was very good, the staff made me feel very welcome, i am very happy with the surgery and the after care”

Helpful Report

Posted 11 years ago

“all the staff have been very polit and welcoming, making the experience far better than i had imagined. i was impressed with the surgery and the whole process.”

Helpful Report

Posted 11 years ago

“I am still amazed at my sight one month on, I wish that I had had it done years ago. I'm recommending it to all of my friends and family, if only they could invent other things that are as quick and simple to do, like loosing weight. This process has transformed my life and I would like to thank everyone who has had a part in it.”

Helpful Report

Posted 11 years ago

“I was first thinking about getting laser surgery 2 years ago but never had the time to do it. I then discussed with my husband and we decided that I will do it in christmas as I had the time. I was fed up of wearing glasses as I had been wearing them since I was 17 years old. I am happy now that I do not have to wear them as it is much easier for my job and life in general/ I would recommend anyone to get the surgery done. It still hurts a bit with bright lights and halos around lights but hoping that it will get better as it has only been 3 months.”

Helpful Report

Posted 11 years ago

“I am very saticfied with the service before my op, the surgery itself and the aftercare.”

Helpful Report

Posted 11 years ago

“Excellent care from start to finish. Staff took time to explain all options. Procedure was painless and I'd recommend it to anybody.”

Helpful Report

Posted 11 years ago

“From the start to the finish, the team have been supportive, and reassuring. The surgeon was very approachable and the after care team have been fantastic. It is my second op, as i had to have an enhancement due to my astigmatism, and if i had to do it all again i would”

Helpful Report

Posted 11 years ago

“Very good experience, would recommend it to others”

Helpful Report

Posted 11 years ago

“I thought I was very well looked after by all staff before, on the day of my surgery and after. I'm so pleased with the results. I received all info required and had all my questions answered. I also found the website was helpful after and also found some answers/ info from there inbetween appointments.”

Helpful Report

Posted 11 years ago

“I am glad for not hesitating in having eye lense replacement, with all it's risks which I must say it was very little compare to the benefit, I would certainly recommend it. The care before and after has been excellent, which I consider to be very important when it comes to anyones eyes. Many thanks. Rubik Ghalustians”

Helpful Report

Posted 11 years ago

“Really glad I had the surgery it's made a huge difference”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews