Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is important to be positive I guess, but to get the problems out of the way first: I am, still waiting for the night vision to get to normal and I have difficulties when exhausted but. I am glad to have the quality of vision during daylight which makes the experience worthwhile. It is early in recovery and I am slightly superstitious as I have no idea of the eventual outcome but is is nice to notice little benefits when I suddenly realise that is great to be free from spectacles..”

Helpful Report

Posted 11 years ago

“Although the first 24 hours is bit difficult, I would recommend LASIK to everyone. Optical Express are excellent, efficient and great at customer service!”

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Posted 11 years ago

“I had very dry eyes prior to surgery and therefore struggled to wear contact lernses.The surgery was quick and painless and one of the best decisions I've ever made. thankyou”

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Posted 11 years ago

“My life has changed, I no longer need to keep my glasses around all the time, I was very worried before I had the surgery and could not believe how quick and easy it was. I have recomended loads of friends and family to come in and get it done. I would like to thank every last one of the staff for helping change my life and to OE thanks for making it so easy to pay up.”

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Posted 11 years ago

“I received lasik wavefront surgery in late november and I can honestly testify that my eyesight has improved dramatically. In fact, if i were to compare my vision before, wearing glasses an now after surgery, it would be comparable to driving a new volkswagon and being given the option of pulling out of a car dealers with a top of the range Bentley. I feel so confident in my distance vision and overall perception that this is no over statement. The op was easy, the service (Laura) afterwards was excellenet. So if you are considering laser eye surgery, then I suggest Optical Express is the best. Sincerely, Dean”

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Posted 11 years ago

“SINCE I HAD LASER EYE SURGERY IT HAS MADE LIFE A LOT EASIER,I AM HAPPY WITH THE RESULTS AND WOULD RECOMMEND IT TO FREINDS AND FAMILY ONE OF THE BEST THINGS I HAVE DONE MANY THANKS”

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Posted 11 years ago

“SINCE GETTING LASER EYE SURGERY I FEEL GREAT NOT HAVING TO LOOK FOR MY GLASSES WHEN I WAKE UP OR TRYING TO PUT CONTACT LENSES IN. I FEEL I SHOULD HAVE GOT LASER EYE SURGERY DONE PROBABLY 2 YEARS AGO AND REGRET NOT GETTING IT DONE EARLIER.”

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Posted 11 years ago

“My laser srugery has be life changing, people say it all the time but it truely has. I can get up and go without a second thought day or night. The staff and surgons are all friendly, polite and caring. I felt totally comfortable 100% of the time throughout consultations, surgey and follow up appointments. Thanks optical Express....huge smile on my face!!!”

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Posted 11 years ago

“I had a reasonbly good experience. I had a recommendation from a friend and that gave me the most assurance to go ahead. I found the staff very proffessional and focussed. Once the procedure was done the aftercare is good and taken seriously. I am pleased I had it done and life is much more straight forward without glasses in the way.”

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Posted 11 years ago

“I should have done it before!”

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Posted 11 years ago

“it is good not to have to mess with contact lenses”

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Posted 11 years ago

“I am so pleased that i decided to choose Optical Express to do my laser eye surgery and I am thrilled with the results. My life has completely changed and I am much more confident without my glasses now! I am 19 years old and glad that I chose to do the surgery at this age as now I will have plenty years ahead of me with perfect vision. Thank you!”

Helpful Report

Posted 11 years ago

“After twenty years of needing glasses in order to see anything correctional surgery has been a dramatic change. The ability to see every moment of every day without glasses has been amazing. Running, cycling and even tasks such as cooking and what not are made easier with the lack of glasses slipping down or steaming up! The way I carry myself has been improved and is i feel more confident due to the lack of glasses. I whole heartedly recommend the op. to anyone who needs glasses or contact lenses.”

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Posted 11 years ago

“Having laser eye surgery had made such a difference, the difference is amazing, the best thing I have ever done and wouldn't hesitate to recommend to anyone. Being able to see clearly after just a few hours after surgery was awesome, not having to worry about glasses or contact lenses is the best!!”

Helpful Report

Posted 11 years ago

“For many years I was stuck with wearing glasses that would get dirty/lost/broken/steam up when wet/stolen by wild animals. This really irritated me and I would get very frustrated at my glasses and their inability to work made with my hectic lifestyle even worse. However, in December 2012 I had a relvelation and had the quick procedure that has now changed my life. There is not a suitable adjective to describe how happy I am with my vision. My life is transformed as I can see everything and I no longer get stressed with glasses/contact lenses. The staff and the care they've provided over the past month has been brilliant. I now have better than 20:20 vision and can see the world in all its majesty.”

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Posted 11 years ago

“a very satisfied customer 100%”

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Posted 11 years ago

“at the start i had quite an issue with my vision, as my long distance vision was very bad - gradually though it has got better and better, and i am seeing improvements daily.”

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Posted 11 years ago

“Unexpected pain overnight but almost full vision by the next morning. I would definitely reccommend it to friends and family!”

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Posted 11 years ago

“Thank you everyone at optical express for you help and encouragement.”

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Posted 11 years ago

“I am delighted with the results of the surgery and it has surpassed all my expectations. My quality of life has improved as I no longer have the hassle of contact lenses and do not experience the dryness that I did whilst wearing contacts. Contact lenses were extremely restrictive due to the short length of time I was able to wear these and laser surgery has resolved this for me. I wish I had gone ahead with the surgery years ago.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews