Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“after not being able to see distance has greatly helped me. as far as riding my motor bike seeing clearly at distance is a must. very peased with having surgery should have done it sooner”

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Posted 11 years ago

“I am so pleased that I took the decision to have surgery. One of the best decisions that I have ever made.”

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Posted 11 years ago

“I was shocked by how quickly I could be treated following my initial consultation but that was great for me as between netball seasons and meant I wouldn't have to miss any games. The surgery itself was very strange and post op I was probably in a little more discomfort than friends who had been treated said they were. But within 10 hours my eyes felt fine and my vision had improved immediately. Excellent results!”

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Posted 11 years ago

“extremely satisfied with everything from start to finish wish i had done it earlier”

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Posted 11 years ago

“Would highly recommend anyone to look into this and it has made such simple things in life easier to do and see. I can now see the alarm clock when i wake up, people take it for granted being able to see without glasses and i am 1 month on and still saying wow i can see that!!!!”

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Posted 11 years ago

“My experience of laser eye surgery with Optical Express has been a very positive one from the first consultation to the actual day of my proceedure. At all times the staff and medical staff have been very professional, pleasant and given me the information I needed at all times. I am pleased with the aftercare too.”

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Posted 11 years ago

“The surgery experience was great - staff explained everything and it was pain free and easy. I had quite a lot of discomfort for about 4 hours afterwards and then no problems. I do have some problems now with fluctuating clarity of vision and particualrly with glare/halos. However , the optometrist continues to answer all my queries and put my mind at rest.”

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Posted 11 years ago

“wonderfull. I never Thought i would be able to stop wearing my glasses one day.”

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Posted 11 years ago

“As I stated previously I was and still am delighted with the standard of my vision even 3 months after treatment. It was worth all the trouble going through the op for one evening just to see the amazing results that I have had. I have even had people asking me now about laser surgery too and I would highly recommend it.”

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Posted 11 years ago

“my experience with all the team was great , got on very well with all the team in the practice. found all the staff friendly and helpful”

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Posted 11 years ago

“From start to finish I have been looked after fantastically! When I was nervous in the clinic everyone put my mind at ease, such an amazing experience and one I will remember forever! The after care has been top with all of my questioned answered and even when I have a freak out with the pressure system no one laughed, was very professional - can't thank you enough!”

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Posted 11 years ago

“I have been kept fully informed throught the process and feel that Optical Express care about the results and health of the customer.”

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Posted 11 years ago

“Positives far out weigh the negitives”

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Posted 11 years ago

“would do it again if i had to, its been better than expected.”

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Posted 11 years ago

“it is amazing to wake up in the morning and be able to see without contacts or glasses. i love swimming and can enjoy it so much more now. well worth the money. amazing.”

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Posted 11 years ago

“Whole process was quick and easy and I've had no issues since. Care was fantastic throughout and I'm very impressed with the results. Would gladly recommend the procedure to all my envious friends”

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Posted 11 years ago

“Extremely hapy with my eyes, the staff, the treatment. Everything went well and I had all information i needed. Always seen on time, would recommend to everyone.”

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Posted 11 years ago

“Five years on, I had actually forgotten that even had my eyes lasered. It was a very nice surprise to get a call for my 5 year post-op check as I never actually thought the Optical Express would still be interested on following-up after such a long time. My eyesight is still sharp and allows me to see from very very far!!! Still the best money I've spent on myself.”

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Posted 11 years ago

“Everthing is okay”

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Posted 11 years ago

“Excellent outcome, excellent service.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews