Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, professional company. Seamless process. Very pleased with pre and post care, pleased with procedure and results post op.”

Helpful Report

Posted 11 years ago

“well worth having treatment x”

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Posted 11 years ago

“the staff were brilliant made you very relaxed . they explained every thing in detail i would do it all again in a heartbeat .”

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Posted 11 years ago

“Was very nervous before my surgery and the staff were all very good and calming me down and preparing me properly for my procedure. All the after care was done to a high stanard and everyone was very friendly and helpful, answering all questions i had.”

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Posted 11 years ago

“The staff were excellent, the procedure clearly explained which put me at complete ease. The procedure has given me better vision than I have ever had even when wearing my glasses. The after care has been fantastic, Overall I am delighted.”

Helpful Report

Posted 11 years ago

“From start to finish, I had absolutely no concerns what so ever - I was put at ease by the professional service provided. Only thing I would say to patients is on the day of surgrey, take pain killers just before the proceedure, so they kick in for your trip home - once the eye drops had worn off. Overall - brilliant result, perfect vision and eye health.”

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Posted 11 years ago

“surgery went fine it was detailed and guided and i was told what was going to happen every step of the way and the staff have been great and helpful.”

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Posted 11 years ago

“Very very good experience. Im not sure why I was so aprehensive about having it done previously. I would not hesitate in recomending my friends and family to have the surgery done and to use optical express.”

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Posted 11 years ago

“The entire experience was fantastic. All the satff were extremely polite and helpful across both stores (stirling and glasgow). The procedure day ran like clockwork and i was seen and cared for extremely efficiently. The after care has been faultless. Having laser correction has changed my life and made me feel more confident and i am absolutely delighted with my vision. It is the best money I have ever spent and I cannot thank all the staff at optical express enough.”

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Posted 11 years ago

“The operation lasted 8 minutes with the eye anoesthatised and myself totally conscious.There was no pain and the next day i could see up close like being 30 again.There is some blurring in the eye from about 20 metres onwards but this is improving each day”

Helpful Report

Posted 11 years ago

“the operations were over before i knew that they had begum. no problems afterwards. fantastic friendly service from all staff and better than expected eyesight afterwards.”

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Posted 11 years ago

“I feel glad I got the procedure done and would recommend it to anyone who can have it done as its made my life easier and I feel much more comfortable without wearing my glasses. I can now see my wee girl from a distance little facial expression of joy when she sees me which is just the best. I am looking forward to my future without my glasses. Thank you for making this possible.”

Helpful Report

Posted 11 years ago

“Staff at clinic very professional and attentive. This is reassuring as the decision to have eye surgery is a big one. The difference eye surgery has made to my life is beyond words. The easiest way of describing the difference to vision from wearing glasses is that it's like lifting a smeary polythene sheet away.”

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Posted 11 years ago

“was really worried but on the day everything went fine, and the very next day I had my eye sight back. I have had no problems and everything went smoothly.”

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Posted 11 years ago

“i was very very frightend of the op. [but theres nothing to be frightend about its so quick and easy]”

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Posted 11 years ago

“The staff were all very professional and friendly, and made me feel confident about the procedure and answered all questions i had with clarity. I would recommend this procedure to friends/family as my vision, only 4 weeks on has improved no end and its still in the process of healing. All in all, i am very happy with the service from start to end.”

Helpful Report

Posted 11 years ago

“I didn't realise just how much better your vision can be when you choose to take action to correct your vision using Laser treatment. When you are thinking about it you don't realise just how much your life is improved. No more searching for glasses in the morning. No more eye regime before bed (removing contact lenses). Just simple living.”

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Posted 11 years ago

“it was wonderful all the information i need to know was explain to me.”

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Posted 11 years ago

“Should of had it done earlier has stopped all the bother of lens and glasses. For rest of time no need for putting lens in each days and having to carry around glasses as well just in case of problems . Looking forward to going in swimming pool on holiday and being to be able to see everything under water.”

Helpful Report

Posted 11 years ago

“Really happy with the result. Just had my second eye done a week ago but my eye sight is really good already would recommend it to anybody . The staff at the shop were all really friendly and helpful. I was a little worried before I had the first eye done but the staff put me a ease. Thanks optical express.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews