Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am very pleased that i decided to go ahead with the surgery and i would definietly recommend it to friends and family. throughout the procedure i had good communication with the staff .”

Helpful Report

Posted 11 years ago

“Much better than I expected. Not as painful as I thought it would be. I could see clearly within 24 hours and now wish I'd had the surgery years ago.”

Helpful Report

Posted 11 years ago

“everyone was very friendly. made me feel at ease and my results are fantastic.. definitely worth it.”

Helpful Report

Posted 11 years ago

“the best decision i have made is going ahead with the surgery”

Helpful Report

Posted 11 years ago

“the service I recieved was beyond satisfactory, I was impressed by how helpful and clear the staff were throughout the process.”

Helpful Report

Posted 11 years ago

“quality life after treatment”

Helpful Report

Posted 11 years ago

“Scared to start with, thinking of all that could go wrong, but after things were explained by Mr Carr I felt confident in going ahead with surgery. It was all so quick, and over before i knew it. There was slight discomfort after suregry but that went with pain killers. With all that I would have no difficult in do it again or recommending this to friends and family. Its made my life so much easier, being able to see things from across the room. and details of things that were blurred for so long. Walking in the rain without wiping my glasses, or walking into a room from the cold and being able to see. my breathing is so much better as well because there is nothing pressing on my nose.”

Helpful Report

Posted 11 years ago

“I have had a great experience with Optical express. I had so much trouble with my eyesight in the past and when I had my little boy, my eyesight was more important than ever. Since getting the surgery, I can tend to my son in the night with no problems and I don't need to remember my glasses or contact lenses when I'm driving. The surgery was quick and relatively painless and I was able to see better alomst immediately afterwards!”

Helpful Report

Posted 11 years ago

“the staff and everybody have been very thorough and obliging in my treatment. Also , very kind and considerate .”

Helpful Report

Posted 11 years ago

“overall just very happy”

Helpful Report

Posted 11 years ago

“Could not have been better. Very happy with the results”

Helpful Report

Posted 11 years ago

“very satisfied they make you feel very confortable and safe within the procedure excellent aftercare”

Helpful Report

Posted 11 years ago

“From start to finish the Optical Express journey has been well organised and welcoming with flexibility along the way. It has made the experience easy to handle and therefore would not hesitate to recommended this service to anyone I know. I am looking forward to the next coming years and how my eyes will perform.”

Helpful Report

Posted 11 years ago

“My experience is very good. The quality of life is improved due to not needing glasses anymore and when I come to Optical express the staff is very nice and friendly and there is no problem with booking appointments and when I come to the clinic there are no delays with the services.”

Helpful Report

Posted 11 years ago

“Surgery has improved my quality of life and confidence in genral day to day life. I am very satifised with the result and the care I recieved from Optical Express and its staff. I have already recommended surgery to family and friends.”

Helpful Report

Posted 11 years ago

“life changing”

Helpful Report

Posted 11 years ago

“didnt know what to expect but the overall operation wasnt as bad i thought andwould do it all again”

Helpful Report

Posted 11 years ago

“Swift and professional consultations. Operations so quick and caring towards me and my worries at the time. Best thing I have had done in my life.”

Helpful Report

Posted 11 years ago

“Overall a very plesant experience. Excellent after care treatment. Staff are all very friendly and helpful.”

Helpful Report

Posted 11 years ago

“happy happy happy”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews